General Contact Information

First and Last Name
Street Address
City
State/Province
Zip/Postal Code
Email address

Please indicate your age group:

Please select one 18-25 26-30 31-35 36-40 41-45 46-50 51-60 61-70 71-80 80+

Survey Question 1:

Please provide as many examples as possible of situations where you encountered a high degree of customer service that was out of the ordinary and exceptional. We are looking for you to provide examples of "OUTSTANDING CUSTOMER SERVICE IDEAS". We do not want answers relating to the level of service provided by an employee. We are looking for situations where you decided that the tactics used by the organization you frequented were "different" or "out of the box".  The customer service criteria you describe below do not necessarily have to relate to a specific retail store, but can also include online shopping, a purchase from an industrial supplier, a local service, etc.

This question is TOUGH to answer, so please think carefully about "UNIQUE" customer service situations that you thought were OUTSTANDING !!

Survey Question 2:

What is your biggest customer service pet peeve. Specific examples are always welcomed.

You MUST ACCEPT the Customer Service Survey  Agreement

Please select one I accept I do not accept

Press submit button ONCE please.