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free customer service tip, tip for good customer, customer interview service tip, customer service skill tip, c ustomer service tip and training, outstanding customer service tip, customer great service tip Customer Service Satisfaction Surveys
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Home>Survey
Results>Being Ignored
OUR RESULTS In conjunction with
Mystery Shopper Source, CSSS
reveals the feelings of our shoppers in regards to their likes and
dislikes when shopping. Just think of this site as a treasure trove of information
relating to free customer service tips that can be implemented immediately
by any business in the service of serving the public. The results are categorized in order of
importance...... # 1 COMPLAINT:
Being Ignored 1) My biggest pet peeve is when you are in a place of business and the attendant is on the phone making a personal call as you wait for service. UGH!!!!! 2) when I go into a store and the employees
ignore you until you come to them, no matter where I go if I see an employee I expect them to say hello and offer if they can help in any way. 4) My biggest peeve is lack of service. When I have a question and cannot find an employee to ask even after searching the store. I will sometimes get so frustrated that I will just leave without buying the item I was there to get in the first place. 5) Being ignored by the staff, as if you are not in the store, or even when you ask for assistance they continue what ever they may be doing. 6) My biggest customer service pet peeve would is very basic: not receiving customer service. 7) I can't stand it when I go shopping and can't get anyone to help me. If the store is busy, I understand, but if I'm the only one there and the salesclerks stand around talking to each other about what they did last weekend, then I have a problem with it. 8) As a consumer, while I'm in the process of "consuming" a companies services or products, having the employee carry on other conversations, personal business, or ignoring me when it is my turn to be serviced. A. Personal calls, if allowed, should be limited to 20 seconds. Long enough to allow for information to be exchanged until the employee is on their own time. B. Gossip or relating weekend dating experiences (about oneself or others) is not for a customers ears and is rude. C. Having an attitude or a bad day does not constitute taking it out on me. DO NOT IGNORE ME when I know you have seen me and especially if there isn't anyone else waiting, just because you can!! It really irks me when I'm trying to check in or out of a hotel and the desk personnel finds they need to sharpen pencils, restock paper clips, pens, and paper while re-organizing the work area. On occasion, I have seen the housekeeping staff (of more than one hotel) will ignore guests if they need to request additional items from them when they pass them in the hallways and the items are on their carts. RESULT: Employee training relating "precisely" to these comments will provide you business the edge required to compete effectively. One great employee can translate into great customer satisfaction. One not so sensitive employee can result is a tremendous amount of lost goodwill. Customer Service Satisfaction Surveys is currently offering FREE data using our internal customer service surveys provided to us by Mystery Shoppers. The data compiled by us becomes useful to you and your business in developing the following:
Your
customer service training material Improve your customer service ways. We will propose some great ideas to improve customer service. Many of these ideas come directly from our shoppers. Learn EXACTLY what customers want and translate those wants into improved SALES! Some simple customer service techniques are all that is required to DRIVE new business your way. Along the way, should you want to test the results of your customer service efforts, please make use of our FREE database of Mystery Shoppers found at Mystery Shopper Source. There is no charge or obligation on your part should you wish to use the services of these shoppers. The only obligation will be to negotiate your contract directly with the shoppers. A WIN-WIN SITUATION!! |