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Customer Service Satisfaction Surveys

 

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CUSTOMER SERVICE DATA

Idea Index>Retail - CD and Music Store

We are compiling and providing free customer service tips that can be implemented immediately by any business in the service of serving the public.

In conjunction with Mystery Shopper Source, CSSS reveals the feelings of our Mystery Shoppers in regards to likes and dislikes when shopping. Along the way, these shoppers provide us insight as well as great customer service techniques.

IDEA # 1

A local record store let customers put up their favorite cds with a Polaroid alongside the employee recommends section, making it exciting for the customers to come back and change their selection. They created a loyalty among customers without relying on a gimmicky club or discount card.

Customer Service Satisfaction Surveys is currently offering FREE data using our internal customer service surveys provided to us by Mystery Shoppers.

Along the way, should you want to test the results of your customer service efforts, please make use of our FREE database of Mystery Shoppers found at Mystery Shopper Source. There is no charge or obligation on your part should you wish to use the services of these shoppers. The only obligation will be to negotiate your contract directly with the shoppers.

A WIN-WIN SITUATION!!