Mystery Shopper Source

MSS Index/Alaska Mystery Shoppers

Mystery Shopper First Name:      Ms. Terry A. Ash d//b/a AKHomeBiz
Address1:                        7220 Sanak Circle
Address2:                        Unit 4
City:                            Anchorage
State/Province:                  Alaska
Zip/Postal Code:                 99504-3415
Country:                         USA
Home Phone:                      (907) 279-0039
Email:                           akhomebiz@earthlink.net
Work Phone:                      (907) 279-0039
Extension:                      
Work Fax Number:                 (eFax) (720) 302-1387
Work Zip/Postal Code:            99504-3415
Mystery Shopping Experience?:    NO
Current Employer:                Owner
Currently employed since:        2004
Position at previous employment: Please see first listing above.
Dates employed at previous job:  1982 - 1997
Spouse's place of work:          None.
Spouse's occupation/title:       Owner
Educational Background:          College
Degree earned:                   A.A.S. Computer Science
Other training:                  Training paid by previous employers that was job specific; CBT courses.
ACCEPTANCE:                      I ACCEPT the terms and condition

Cities regularly visited:

All year round: Anchorage, Eagle River, Chugiak, Eklutna, Peters Creek, Wasilla, Palmer, Bird, Girdwood.
Summer (April, May, June, July, August): all of the above, and, if mileage reimbursed, Talkeetna, Denali (package mystery shops as well), Glennallen, Fairbanks, Whittier, Kenai, Soldotna, Homer, Seward, Valdez, maybe other destinations; please inquire. In addition, Alaska Railroad destinations (must be a round trip ticket), Air travel destinations within Alaska (must be round trip ticket), specific tour package mystery shops with specified company(ies) within package critiqued or individual tour or guide companies; National Parks destinations within Alaska.

Companies previously shopped for:

Specialize in shops for accessibility (disablity accessible). Prior to this, I was an Information Technology Consultant for a Fortune 300 company with Fortune 500 clients. I was one of four women out of 250 consultants employed by the company. I have had many assignments at varried types of companies: cosmetics, eye wear and care, cable TV station, oil industry, newspaper, defense contractors, national parks, restaurants (corporate), etc.

Best/Worst Customer Service:

The worst is when stores do not have clothing ailes wide enough for an oversized wheelchair or their electric carts to maneuver and the store does not offer a free shopping assistant. If I desire to spend an offensive amount of money there, the service should be there also.
The best shop is when you receive assistance from a seasoned representative. Their business etiquette and intuition are perfected beyond belief. Its almost like a dream! You can live your dreams.

Candidates qualities:

Already have been in a consulting type of field, there are common skills that are devoloped no matter what the specified areas. I also have done well at technical writing on the job and advanced writing classes during college attendance. I graduated on the Dean's List. Sample writings are available upon request. In addition, I have had a wide range of exposure to many types of service companies because of the travel requirements of being a field consultant as well as what to expect when taking personal vacations or taking care of personal business.
 

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Mystery Shopper First Name:

Zachry

Last:

Young

Initial:

Address1:

3421 Lunar Circle

Address2:

City:

Anchorage

State/Province:

Alaska

Zip/Postal Code:

99504

Country:

USA

Home Phone:

907-561-5580

Email:

zakandlori@yahoo.com

Work Phone:

907-278-4287

Extension:

Work Fax Number:

Work Zip/Postal Code:

99515

Mystery Shopping Experience?:

NO

Current Employer:

School Bus Driver/ Behind the wheel Trainer

Currently employed since:

2001

Position at previous employment:

Motor Coach operator/ Tour Guide

Dates employed at previous job:

June 2000- October 2001

Spouse's place of work:

Wal-Mart

Spouse's occupation/title:

School Bus Driver

Educational Background:

High School

Degree earned:

Diploma

Other training:

Air Traffic Control (US Military), Commercial Drivers Liscence

ACCEPTANCE:

I ACCEPT the terms and condition

Cities regularly visited

Anchorage, Alaska Eagle River, Alaska Wasilla, Alaska Palmer, Alaska

Companies previously shopped for

Best/Worst Customer Service

I was recently in Dawson City YT, Canada. My wife and I went into what we thought was a fairly nice resteraunt, and soon found out we were mistaken. It was a VERY hot day and yet they did not allow us to sit in the open air dining room. The indoor room we sat in felt to be around 80 degrees F if not more. When our waitress came to the table, she took our order for drinks, but when asked questions regarding menu choices, she had to consult another waitress to answer our questions. The wait for the food wasn't too long, but the food itself left little to be desired. The Shrimp Ceaser Salad my wife ordered was very small for the $8.00 price tag. The shrimp on top of the salad was obviously canned shrimp. The pieces were small and mushy, none of the shrimp had any flavor. Then the main course was presented to us. We had ordered a plate of Pork Babyback Ribs with a Blueberry based BBQ sauce. The Ribs were not grilled, yet par-boiled and barely warm, the very small corn on the cob had seemingly been frozen, thawed and then refrozen, the broccoli was brown, and the rice was cold and flavorless. I asked to speak to a manager after we were done, but none was available. I was informed that I would have to speak to the owner the next morning. Because of that experiance, I will not return to this resteraunt, nor will I recommend it to friends.

Candidates qualities

My attention to detail will be a great asset in making your company able to capture the market share. I enjoy shopping, dining out, and entertainment outside the home. I believe that quality and service determine the outcome of my experience, and I hope that by feeding you constructive critisism, your company may reach it's full potential.

Mystery Shopper First Name:

Amanda

Last:

Ward

Initial:

E

Address1:

3605 Gardner St Unit A

Address2:

City:

Anchorage

State/Province:

AK

Zip/Postal Code:

99508

Country:

USA

Home Phone:

907-770-2669

Email:

indianaward@hotmail.com

Work Phone:

907-301-4820

Extension:

Work Fax Number:

Work Zip/Postal Code:

Mystery Shopping Experience?:

NO

Current Employer:

Alaska Air National Guard

Currently employed since:

1.5

Position at previous employment:

Ford Motor Credit

Dates employed at previous job:

March 2001-July 2002

Spouse's place of work:

Spouse's occupation/title:

Educational Background:

College

Degree earned:

Associates in Allied Health Sciences

Other training:

ACCEPTANCE:

I ACCEPT the terms and condition

Cities regularly visited

Anchorage, Eagle River

Companies previously shopped for

Best/Worst Customer Service

Best- In May this year I was in a minor fender bender that was not my fault. The collision repair shop and USAA, my insurance company, really took care of me. USAA was very prompt in completing the claim and the collision repair shop told me exactly what would happen with my vehicle. I was given a rental car to use while the repairs were being done. The body shop called me with updates and my vehicle was completed three days ahead of schedule. In a stressful situation both USAA and the Collision repair shop came through. Worst- Just this weekend while car shopping at the local Mitsubishi dealership the customer service was substandard. Usually car salesmen won't leave you alone. However, we had two different people page for a saleman to help us. A number of people asked us if we had been helped but didn't take the time to find someone to help us. After 20 minutes someone gave us a credit application to fill out if we wanted to test drive the car we were looking at. Only then would they help us. The whole experience left a bad taste in my mouth and I talked my friend into looking for that car somewhere else.

Candidates qualities

I am a full time student at the University of Alaska. This allows me to have very flexible hours. I understand that sometimes people have bad days and that can effect the customer service that is rendered. Sometimes circumstance are out of the control of people that are trying to help you (perhaps they are short in staff, new on the job, busy due to the holidays, ect.) With that in mind, I do think that a smile, courtesy, and respect go a long way. I promise to be observant and objective.

Mystery Shopper First Name:

TRACY

Last:

MARTIN

Initial:

R

Address1:

2166 MIDNIGHT SUN DR.

Address2:

APT. B

City:

EIELSON AFB

State/Province:

AK

Zip/Postal Code:

99702

Country:

USA

Home Phone:

907-372-2553

Email:

tra_gal@yahoo.com

Work Phone:

907-372-2553

Extension:

Work Fax Number:

Work Zip/Postal Code:

99702

Mystery Shopping Experience?:

YES

Current Employer:

na

Currently employed since:

na

Position at previous employment:

Program assistant

Dates employed at previous job:

4/03-10/03

Spouse's place of work:

USAF

Spouse's occupation/title:

na

Educational Background:

High School

Degree earned:

working on associates in psychology

Other training:

ACCEPTANCE:

I ACCEPT the terms and condition

Cities regularly visited

North Pole Ak, Fairbanks Ak.

Companies previously shopped for

J.M. Ridgeway

Best/Worst Customer Service

My first visit to this diner. The waitress greeted me at the door with a big smile and how are you today. She was very friendly and happy. She was always on top of her job if I needed a refill she was there to give it to me. My food arrived quickly and still hot.

Candidates qualities

I am reliable, hard working and will get the job done on time and accurately.