Mystery Shopper Source
MSS Index/Alberta Mystery
Shoppers
- Mystery Shopper First Name: Sheena Hamilton
Address1: #302 10620 104 street
Address2:
City: Edmonton
State/Province: Alberta
Zip/Postal Code: T5H 2W2
Country: Canada
Home Phone: 780 988-2826
Email:
sheena_laurie@yahoo.com
Work Phone:
Extension:
Work Fax Number:
Work Zip/Postal Code:
Mystery Shopping Experience?: NO
Current Employer: Valcura
Currently employed since: 05/01/2002
Position at previous employment: Student
Dates employed at previous job:
Spouse's place of work: My husband is going to school at the time
Spouse's occupation/title: Programmer/Analyst
Educational Background: College
Degree earned: Bachelor of Applied Information Systems
Technology
Other training:
ACCEPTANCE: I ACCEPT the terms and condition
Cities regularly visited:
Edmonton, Leduc, Cold Lake, Sherwood Park, St Albert, Millwoods
Companies previously shopped for:
Best/Worst Customer Service:
My worst experience ever was at a Tim Hortons. My friend and I both ordered
sandwiches on brown bread. When they were finished we found out in the car
that they were on white bread, my friend really needed brown bread so I went
back in to get it fixed. Mistakes happen so this was fine, but then the line
had grown to 12 people. I went right up to the front to exchange the
sandwich and I told them about the error, they then had the nerve to make me
wait untill EVERYONE else in the line that were originally after me were
served. after 10 minutes one of the customers refused to be helped until
they looked after me. So that was fine, they fixed it and I was back out.
Back in the car we realize they put mustard on the sandwich when the type of
sandwich never does have mustard on it. This time my friend was back in
there, 5-10 minutes later she was finally out with the right sandwich. The
service there that day was horrible, I shouldn't have to wait THAT long for
an error they made twice.
Candidates qualities:
Basically I enjoy shopping, I like seeing new products and learning what's
available. I like asking the opinion of the company employees about products
and services. I also understand that service can't be perfect, there is many
people to attend to and it is also some of my responsibility to give a que
that I need help. I'm a patient, understanding shopper and know when the
service I'm getting is good given the surrounding circumstances or if the
service could use improvement. For example on a busy shopping day when the
clerk has many people in line, I don't expect immediate help, I will wait my
turn, but I do expect that the clerk should be effecient in their tasks at
that time.
- Mystery Shopper First Name:
- Mark Kalmbach
- Address1:
- 915 East Parkview Estates NW
- Address2:
- City:
- Edmonton
- State/Province:
- Alberta
- Zip/Postal Code:
- T5W-4R1
- Country:
- Canada
- Home Phone:
- 780 378 0014
- Email:
- markandkristin@shaw.ca
- Work Phone:
- 780 965 2370
- Extension:
- Work Fax Number:
- Work Zip/Postal Code:
- T5W-4R1
- Mystery Shopping Experience?:
- NO
- Current Employer:
- I am a sales floor supervisor and I instruct guitar lessons.
- Currently employed since:
- 1981
- Position at previous employment:
- Security Guard
- Dates employed at previous job:
- 1 year
- Spouse's place of work:
- My wife is a homemaker and volunteers for the Edmonton Police Service.
- Spouse's occupation/title:
- Guitar Instructor
- Educational Background:
- High School
- Degree earned:
- Other training:
- ACCEPTANCE:
- I ACCEPT the terms and condition
Cities regularly visited
Edmonton, Sherwood Park, St. Albert, and LeDuc are among the cities that my wife and I visit regularly.
Companies previously shopped for
I have not mystery shopped before, however my wife has. She mystery shopped in Washington state where she went to school.
Best/Worst Customer Service
My best customer service experience was at Jared Jewlers where my wife and I purchased our wedding rings. We hunted for several months for the perfect setting, individual stones, and bands. Many of the stores we visited repeatedly, seemed to grow tired of our questions and returns after the third or fourth time. But at Jared Jewlers, they always greeted us with a smile and encouraged us to compare stones at different stores, as well as prices, and to get independent appraisals before making decisions. They welcomed all of our questions, and told us that we should take as long as we need to make such an important decision. Since purchasing our rings there, they have been extremely friendly on all return visits, and always offer us refreshments and apologize if we had to wait for more than five minutes to be helped individually. They were also very kind to my wife when she damaged her ring at the gym, and did not make her feel guilty in the least. They have already resized her ring twice, and on every visit they have offered to redip her white gold rings free of charge. They will have us as customers for life.
Candidates qualities
I enjoy going into new stores and trying out new things. I am a natural extrovert, and look forward to meeting new people. I have a good understanding of what customer service should be because I have been working in sales and teaching for thirteen years now. I understand the importance of meeting the customers' needs and making sure they find the item best for them. I am, also, not above sending a customer to a different retailer to find the item that best fits their need. I believe that a customer's trust is the most important part of the consumer-customer relation. I believe this is especially true in high-end retail stores. In teacing, I customize my lesson plans for my students based upon their interests, rather than teaching everyone the same thing. I think caring about your customers' needs is absolutely essential in them returning. Attention to detail and honesty are the most important aspects of my jobs, and I believe they will make me a rewarding Mystery Shopper.
- Mystery Shopper First Name:
- Tracey Hirsch
- Address1:
- 20 McKerrell Cresent SE
- Address2:
- City:
- Calgary
- State/Province:
- Alberta
- Zip/Postal Code:
- T2Z 1N6
- Country:
- Canada
- Home Phone:
- 403-726-0011
- Email:
- thirsch@shaw.ca
- Work Phone:
- Extension:
- Work Fax Number:
- Work Zip/Postal Code:
- Mystery Shopping Experience?:
- NO
- Current Employer:
- Mosaic Sales Solution
- Currently employed since:
- March 2004
- Position at previous employment:
- The Bay-- Sales Clerk in Cosmetics and Fragrance
- Dates employed at previous job:
- March 1987- June 2001
- Spouse's place of work:
- Allmar International
- Spouse's occupation/title:
- Sales
- Educational Background:
- College
- Degree earned:
- Social Work
- Other training:
- ACCEPTANCE:
- I ACCEPT the terms and condition
Cities regularly visited
Okotoks and High River
Companies previously shopped for
Best/Worst Customer Service
My worst customer service that I had experienced was in a restraunt. There was 4 adults and 2 kids at our table. We were not acknowledged for at least 20 minutes, after the waiter came to greet us he was to bring us buns, but they were out of buns so they had brought us burnt garlic bread, he took our order and we waited for an hour and half and asked where our meal was, they had lost our order and brought us a plate of fries!!!!This was a known Sea Food restraunt!! We asked to speak to the manager he came and said he would take 10% off our bill . We finally left. This was horrible customer service there was no apoligies from our waiter or the manager, 10 % was Not enough to cover our time we had spent there. It is one thing to be busy but you still have to make sure everyone is looked after!!
Candidates qualities
I would be an excellent candidate for a mystery Shopper because I have worked in the customer service industry for 14 years, I know good customer service. I strived to give it when I worked in the industry!!! I have recieved numerous customer service awards from The Bay. I pay attention to detail, which is important to customer service!
- Mystery Shopper First Name:
- Amanda Triplett
- Address1:
- #31 37575 Hwy 2
- Address2:
- City:
- Red Deer
- State/Province:
- Alberta
- Zip/Postal Code:
- T4E 1A9
- Country:
- Canada
- Home Phone:
- 403 877 7020
- Email:
- amanda_9283@hotmail.com
- Work Phone:
- N/A
- Extension:
- N/A
- Work Fax Number:
- Work Zip/Postal Code:
- Mystery Shopping Experience?:
- NO
- Current Employer:
- Homemaker
- Currently employed since:
- 3 years
- Position at previous employment:
- Grey hound canada
- Dates employed at previous job:
- 1 year
- Spouse's place of work:
- Private contractor
- Spouse's occupation/title:
- Homemaker
- Educational Background:
- High School
- Degree earned:
- Other training:
- I have lots of customers service skills
- ACCEPTANCE:
- I DO NOT ACCEPT the terms and conditions
Cities regularly visited
Companies previously shopped for
Best/Worst Customer Service
The best experience I had was about 2 months ago. I was shopping for a nice dress shirt in one of the malls. This lady came up to see if I needed any help. I told her what I was looking for and she found it in about two minites flat. I went to the dressing room and tryed it on. Then she helped me with different looks I could get with just this one shirt. So I bought it. This lady made me feel very important. The store that day was very busy and all of her customers seemed very happy with her.
Candidates qualities
Well I haved worked in customer service for many years and I know how customers should be treated. These days customers need to be treated better than they are in some places. I have good attention skills. I feel that I could be a very good as a mystery shopper.
- Mystery Shopper First Name:
- Linda LaPorte
- Address1:
- P.O. Box 1327
- Address2:
- City:
- Camrose
- State/Province:
- Alberta
- Zip/Postal Code:
- T4V1X3
- Country:
- Canada
- Home Phone:
- 780-672-5429
- Email:
- linport1@mailhub.ca
- Work Phone:
- 780-672-5429
- Extension:
- Work Fax Number:
- 780-672-5429
- Work Zip/Postal Code:
- T4V1X3
- Mystery Shopping Experience?:
- NO
- Current Employer:
- Teacher Assistant
- Currently employed since:
- 1990
- Position at previous employment:
- House wife
- Dates employed at previous job:
- 1976-2002
- Spouse's place of work:
- Farmer Self Employed
- Spouse's occupation/title:
- Teacher Assistant
- Educational Background:
- High School
- Degree earned:
- Other training:
- Various workshops dealing with child behaviour/special needs
- ACCEPTANCE:
- I ACCEPT the terms and condition
Cities regularly visited
Edmonton
Sherwood Park
Wetaskiwin
Camrose
Companies previously shopped for
Best/Worst Customer Service
I guess worst was having the cashier ask me for my Senior Citizen Discount Card when I was only 41 yrs. old.
Candidates qualities
I enjoy shopping. I am very a very observant person. I know quality and shop comparatively.