Mystery Shopper Source

 

MSS Index/Connecticut Mystery Shoppers

Mystery Shopper First Name:      Rebecca Eddy
Address1:                        22 Hooker Drive
Address2:                       
City:                            West Hartford
State/Province:                  connecticut
Zip/Postal Code:                 06107
Country:                         USA
Home Phone:                      860-206-5645
Email:                           bnreddington@yahoo.com
Work Phone:                      same
Extension:                      
Work Fax Number:                
Work Zip/Postal Code:           
Mystery Shopping Experience?:    YES
Current Employer:                attorney
Currently employed since:        2004
Position at previous employment: paralegal
Dates employed at previous job:  2001-2003
Spouse's place of work:          Capital Area Health Consortium
Spouse's occupation/title:       Attorney
Educational Background:          College
Degree earned:                   B.A. in Psychology, Juris Doctorate (Law)
Other training:                  Computers, Photography, 80 wpm typing
ACCEPTANCE:                      I ACCEPT the terms and condition

Cities regularly visited:

Hartford, Newington, New Britain, West Hartford, Farmington, Avon, Simsbury, Bristol, East Hartford,

Companies previously shopped for:

Mysteryguestinc

Best/Worst Customer Service:

About 7 years ago my husband and I lived in a small mountain town outside of Denver.  We bought an old summer mountain cottage at the top of a mountain.  It was a scene out of the movies and a dream come true.  The house was very small and had lots of problems.  One of the first problems that needed to be addressed was the fact it was September, our house was at 7300 feet and we had no insulation.  The road to the top was a four wheel drive high clearance vechicle one lane dirt road with three severe switchbacks.  We had called every single insulation group in Denver and the surrounding areas to find one that had the capability of bringing in their trucks.  Only two had trucks small enough.  The first was a company with blown foam insulation, our best choice.  The other was a company that used old shredded newspaper blown into the walls.  We scheduled an appointment with the first.  Before the appointment we got a very angry call from them.  Apparantly they had been in the area and decided to come up to the

Candidates qualities:

I am a well traveled, ecletic professional that is reliable, motivated, available and detail oriented.  I am both very mainstream, but also with a flare of individuality.
 
Mystery Shopper First Name:      Kia Martinson-Wenzel
Address1:                        96 Gurleyville Rd
Address2:                       
City:                            Storrs
State/Province:                  CT
Zip/Postal Code:                 06268
Country:                         USA
Home Phone:                      860-455-6057
Email:                           madestonian@earthlink.net
Work Phone:                      860-455-6057
Extension:                       n/a
Work Fax Number:                 n/a
Work Zip/Postal Code:            06268
Mystery Shopping Experience?:    YES
Current Employer:                Freelance Writer
Currently employed since:        2000
Position at previous employment: UConn Foundation
Dates employed at previous job:  1995-1998
Spouse's place of work:          I am married and my husband works for the United States Army.
Spouse's occupation/title:       Freelance Writer
Educational Background:          College
Degree earned:                   I attended one year of college
Other training:                  Writing courses
ACCEPTANCE:                      I ACCEPT the terms and condition

Cities regularly visited:

Manchester, Vernon, Willimantic, Norwich, Mansfield, Storrs, West Hartford, New London, Groton, Willington, Lebanon

Companies previously shopped for:

I have shopped for Conferno Mystery Shopping, National Shopping Services, Secret Sleuths, Secret Shop Net, National Audits Inc., ICC Decisions Inc., CheckMark Inc, Customer Perspectives, Shop N' Chek, Manchester Promotions and Jancyn Inc.

Best/Worst Customer Service:

My best service was in a fancy restaurant where I had to wait ten minutes to be seated.  The host, a female in her mid 30's, five foot five with long red hair, explained the hold up. There had been a spill of drinks and they were trying to clean up the area of six tables.  When we were finally seated our waiter came right over in less than thirty seconds.  He was able to take our order for drinks and return within a minute.  He never needed up to repeat our orders.  He placed our drinks correctly without having to second guess himself.  He was able to make suggestions without being pushy.  He visited our table often enough without intruding on our evening. He visited three times throughout the meal.  He was a young man in his late twenties with short black hair.  His uniform was cleaned and pressed with a name tag.  He made sure we felt welcomed and went out of his way to make the evening nice.  We watched as he treated each table the same and never lost a beat throughout the evening.

Candidates qualities:

I became interested working as a mystery shopper after noticing that my suggestions and complaints never went past the manager on duty.  Time after time you can receive bad service and it doesn’t change.  Just as you can receive great service, the correct people don’t seem to get any of the credit.  Working in the freelance world, you need to meet your client’s needs in a timely manner. I speak two languages and have working knowledge of a third.  I’m capable of multi-tasking. I am a reliable, detail-oriented person with my own transportation. I complete each job professionally along with being professionally dressed.
 
Mystery Shopper First Name:      Rajal Dhruva
Address1:                        34 Meadowrue Dr
Address2:                       
City:                            Glastonbury
State/Province:                  CT
Zip/Postal Code:                 06033
Country:                         USA
Home Phone:                      860-657-4799
Email:                           rajald@yahoo.com
Work Phone:                     
Extension:                      
Work Fax Number:                
Work Zip/Postal Code:           
Mystery Shopping Experience?:    NO
Current Employer:                Not currently employed.  I am a stay at home mom.
Currently employed since:       
Position at previous employment: Health and Regulatory Specialist
Dates employed at previous job:  June 2001 to April 2004
Spouse's place of work:          Medical residant at University of Connecticut
Spouse's occupation/title:       Health and Regulator Specialist
Educational Background:          College
Degree earned:                   Biology
Other training:                  Chemical Hazard Communication
ACCEPTANCE:                      I ACCEPT the terms and condition

Cities regularly visited:

Rockyhill
Glastonbury
Manchester
New Britain
Berlin
West Hartford

Companies previously shopped for:


Best/Worst Customer Service:

I was in a retail clothing store in a weekday afternoon to purchase a new dress for a very formal gathering after giving birth to my baby son. There was one sales associate (sales associate 1) in the front of the store waiting to great me and another (sales associate 2) in the back arranging some clothing on one of the display tables.  The sales associate 1 greeted me and my son with casual conversation.  She offered her help in finding a dress best fit for a formal business gathering.  She suggested a few dresses for me to look at and left me to myself to browse the store and compare items.  In this time she assisted another customer that had just walked in the store. After a few minutes had past the sales associate 1 offered to open up one of the fitting rooms as she saw me waiting by the fitting room entrance.  Sales associate 1 dropped in twice while I tried on my dresses in a very roomy and tidy changing room, to check if I needed to be fitted in another size.  When I had made my decision for purchase t

Candidates qualities:

I feel I can be a good candidate because I am known to give great attention to detail, which I believe is very important for a good secret shopper.  I am very observant yet possess the ability to be objective.  Companies seeking my services can fell assured of accurate scenarios described in my report because I value myself as an honest individual.  I have also been praised by my fellow colleagues in previous occupations of my reliability and efficiency.
 
Mystery Shopper First Name:
Tanya Anderson
Address1:
15 Pleasant AVe. Apt 1
Address2:
City:
Bristol
State/Province:
CT
Zip/Postal Code:
06010
Country:
USA
Home Phone:
860-314-1000
Email:
TanyaA22@aol.com
Work Phone:
860-314-1000
Extension:
Work Fax Number:
Work Zip/Postal Code:
Mystery Shopping Experience?:
YES
Current Employer:
homemaker
Currently employed since:
Position at previous employment:
Purchasing Manager
Dates employed at previous job:
4/02-9/03
Spouse's place of work:
not married
Spouse's occupation/title:
homemaker
Educational Background:
High School
Degree earned:
diploma
Other training:
ACCEPTANCE:
I ACCEPT the terms and condition

Cities regularly visited

Bristol, Hartford, Southington, Plainville, Plantsville, Forestville, New Britain, Farmington, Berlin, Waterbury, Newington,

Companies previously shopped for

I have shopped for Mystershoplink.com, BAI, ICC, NSS,

Best/Worst Customer Service

My best customer experience ever was when I went shopping for a dress to wedding. Upon walking in the store, I was feel very bad about myself...a little overweight and wasn't looking forward to trying dresses on. Immediately after I walked into the store, I was greeted by a very nice associate. She stuck with me until I found the best dress ever! My miserable did a turn for the better and I had a smile on my face for the rest of the day. I wouldn't have even tried on the dress I ended up purchasing if the associate hadn't showed it to me and insist that it would look great on me.

Candidates qualities

I am a good candidate as a mystery shopper because not only have I had experience mystery shopping, but I have also been on the other end of the spectrum. I have been in retail management and because of this, I understand how important mystery shoppers are to the industry and how important it is they give accurate descriptions. I am very honest and trustoworthy. I have had to hire employees in the past and because of this, I am an excellent judge in character.

Mystery Shopper First Name:
Katherine Fleming
Address1:
101 South Eagleville Rd
Address2:
apt #23D
City:
Storrs
State/Province:
CT
Zip/Postal Code:
06268
Country:
USA
Home Phone:
860-429-7776
Email:
blackadderk@hotmail.com
Work Phone:
860-423-9730
Extension:
Work Fax Number:
Work Zip/Postal Code:
06226
Mystery Shopping Experience?:
NO
Current Employer:
Customer Service Representative
Currently employed since:
08/03
Position at previous employment:
Waitress
Dates employed at previous job:
05/02-08/03
Spouse's place of work:
N/A
Spouse's occupation/title:
Student
Educational Background:
College
Degree earned:
Bachelor of Arts in Progress
Other training:
ACCEPTANCE:
I ACCEPT the terms and condition

Cities regularly visited

Companies previously shopped for

Best/Worst Customer Service

I have worked in retail on and off for about 8 years. I have plenty of examples but instead of listing off my favorites i will attempt to summarize. My favorite thing about customer service is that my favorite experiences can be described as both my best and worst. On more than one occasion (at different locations), i have had issues with irate customers that have ended in them walking away with a smile. As in my current job, i work in a rental store so that occassionally employees miss a movie or two upon checkin time. This causes the movie to appear late on a customers account and, if enough time passes, the movie will be automatically checked in and simultaneously sold to the customer's credit card. The customer will come in complaining about automated phone messages or post cards, or the unexpected charge on their credit card, or sometimes they wont know about it until the next time they rent (which has happened where months have passed between the auto-checkin and the subsequent visit). The customer is angry and might feel like they've been swindled or that i am incompetent and don't know how to do my job (which i have been told by a few excited customers). In this occasion what i do is immediately apologize on behalf of the staff and explain that we have a system to counterract this common mistake but that occasionally mistakes do happen. I proceede by removing the charge from the account and, if they seem particularyly perturbed, offer them a free rental. In conclusion, I offer advice (e.g. bring movie into store and make sure an employee checks it in in front of you instead of dropping it in the box) so that they can be sure that they will never have to worry about the rare possiblity of this happening to them again. Situations like this are rough because the customer is angry and ready to complain, but i am able to utilize my knowledge of the computer system and physically show the customer my desire to help him/her (by going out onto the floor to look for the movie) and in the end completely diffuse a potentially volotile situation by restoring an angry customer into a happy but more informed customer.

Candidates qualities

Throughout my working life (spanning from age 15 to my current age of 23), i have had a myriad of job descriptions. I have been a lifeguard, a manager of a small retail store, a waiter, a stock person, a customer service representative, a sandwich maker, a barista, and a painter. I have worked in branches of a few corporations, and i have worked in small business operations. In addition, i have been studying psychology and merchandising at the University for 4 years now. Over the years i have gathered knowledge about company policy as well as honed my ability to observe and analyze (one of my favorite things to do, actually!). I beleive my diverse working background well prepares me, more than most people, to be an informed and observant Myster Shopper.

Mystery Shopper First Name:
Denise Lawson
Address1:
298F Meridian St
Address2:
City:
Groton
State/Province:
CT
Zip/Postal Code:
06340
Country:
Home Phone:
8609175020
Email:
hawaii6778@aol.com
Work Phone:
8604489566
Extension:
Work Fax Number:
Work Zip/Postal Code:
06355
Mystery Shopping Experience?:
NO
Current Employer:
Reatail-3rd key holder
Currently employed since:
2002
Position at previous employment:
Financial Assistant
Dates employed at previous job:
05/2001-now
Spouse's place of work:
Spouse's occupation/title:
Educational Background:
College
Degree earned:
Other training:
ACCEPTANCE:
I ACCEPT the terms and condition

Cities regularly visited

New London Groton Waterford Norwich

Companies previously shopped for

Best/Worst Customer Service

Customer service is a strong backbone of mine. We have very hard to deal with customers, mostly trying to come in to return merchandise. I am always friendly and outgoing and give 100% to them. I believe the customer is always right.

Candidates qualities

Customer service is a strong backbone of mine. We have very hard to deal with customers, mostly trying to come in to return merchandise. I am always friendly and outgoing and give 100% to them. I believe the customer is always right. I am hard working, reliable and ontime. I do my best in any situation I am placed in.