Mystery Shopper Source

 

MSS Index/Florida Mystery Shoppers

Mystery Shopper First Name:      ginger ashe
Address1:                        4331 windergate dr.
Address2:                       
City:                            jacksonville
State/Province:                  florida
Zip/Postal Code:                 32257
Country:                         usa
Home Phone:                      904-880-6349
Email:                           gingerashe@yahoo.com
Work Phone:                      904-262-7282
Extension:                      
Work Fax Number:                
Work Zip/Postal Code:            32257
Mystery Shopping Experience?:    NO
Current Employer:                shift manager
Currently employed since:        05-03
Position at previous employment: casheir
Dates employed at previous job:  10-02 to 05-03
Spouse's place of work:         
Spouse's occupation/title:      
Educational Background:          High School
Degree earned:                  
Other training:                 
ACCEPTANCE:                      I ACCEPT the terms and condition

Cities regularly visited:


Companies previously shopped for:


Best/Worst Customer Service:

the worst is probably at wendy's when a drive-thru casheir pit their pointer finger at me telling me to hold on while she finished talking on her cell phone, i called the corporate store

Candidates qualities:

i currently work in a feild where customer service is our #1 priority so i know what it takes
 

Mystery Shopper First Name:      Abbey McLeod
Address1:                        19713 Wyndmill Circle
Address2:                       
City:                            Odessa
State/Province:                  Florida
Zip/Postal Code:                 33556
Country:                         USA
Home Phone:                      813-784-8242
Email:                           marailene@yahoo.com
Work Phone:                      813-784-8242
Extension:                      
Work Fax Number:                
Work Zip/Postal Code:           
Mystery Shopping Experience?:    NO
Current Employer:                Customer Service Rep III
Currently employed since:        8/04
Position at previous employment: Realtor
Dates employed at previous job:  6 months
Spouse's place of work:         
Spouse's occupation/title:      
Educational Background:          College
Degree earned:                  
Other training:                  Modeling promos, sales
ACCEPTANCE:                      I ACCEPT the terms and condition

Cities regularly visited:

Tampa, Port Richey, New Port Richey, Land O Lakes

Companies previously shopped for:


Best/Worst Customer Service:

My worst customer service experience was when I went to a retail store, asked the clerk about a product and they were absolutely dumbfounded.  He didn't know his products or any answers.  I had to do my own research!! I never shopped in that establishment again.

Candidates qualities:

Iam a perfectionist and consider myself an expert on many subjects.  I love to shop!!  I know how to give good customer service.  I have been providing customer service in many capacities for many years.  I research on my own via my home computer.  There really isn't quality customer service these days and I feel that we should be reverting back to the old school ways.  I know how it should be done and what questions to ask.  Thank You.
 
Mystery Shopper First Name:      Nona Phillips
Address1:                        3106 C. R. SMITH St.
Address2:                        315
City:                            orlando
State/Province:                  fl
Zip/Postal Code:                 32805
Country:                         USA
Home Phone:                      407-299-7722
Email:                           yvettenona4@bellsouth.net
Work Phone:                     
Extension:                      
Work Fax Number:                
Work Zip/Postal Code:           
Mystery Shopping Experience?:    NO
Current Employer:                convergys
Currently employed since:        9/13/2004
Position at previous employment: Kodak- sales/photographer
Dates employed at previous job:  11/2001-6/2004
Spouse's place of work:         
Spouse's occupation/title:      
Educational Background:          High School
Degree earned:                  
Other training:                  medical assitant, nursing assitant, microsoft word,powepoint,excel,access
ACCEPTANCE:                      I ACCEPT the terms and condition

Cities regularly visited:

ORLANDO,KISSIMEE,ST.CLOUD,LAKE BUENA VISTA,WINTER PARK,ALTAMONTE SPRINGS,LONGWOOD,MAITLAND,LAKE MARY,OCOEE,WINTER GARDEN, BROOKSVILLE,CLERMONT.

Companies previously shopped for:


Best/Worst Customer Service:

My best customer service experience will be when I was working at Magic Kingdom in the Walt Disney World I had assist this family with a problem they had from the day before. The family brought the only grandson to see Mickey Mouse for the first time. He was very excited to see him but unfortunately the mouse had to go. So he did not see him that day. When the family came back on there last day in orlando they told me their story. So I took the family ahead of the line to see Mickey Mouse and even gave them ten minutes along with him. I loved the expression on this kid face when he walked in and saw Mickey Mouse. He talked to Mickey like they been friends forever. The family enjoy that so much that they wanted to give me a tip but I refused. I told them that just by seeing their grandson face made me feel like I really brought magic to them.

Candidates qualities:

I like to be a Mystery Shopper because I could pick my available and locations. I also like helping people. I feel that if I could help a company improve customer service or production in their company then this will be the easiest way. The most important thing is that I will have fun doing something that I like. To me a Mystery shopper is like a secret agent with a twist. I think I have the potential to be a very good candidate for prospective companies.
 
Mystery Shopper First Name:      David McWhinney
Address1:                        6539 Crestmont Glen Lane
Address2:                       
City:                            Widermere
State/Province:                  Florida
Zip/Postal Code:                 34786
Country:                         USA
Home Phone:                      231-649-5043
Email:                           djmcw2003@yahoo.com
Work Phone:                      231-649-5043
Extension:                      
Work Fax Number:                
Work Zip/Postal Code:            34786
Mystery Shopping Experience?:    SELECT ONE
Current Employer:                Regional Account Manager
Currently employed since:        July 2003
Position at previous employment: Spa Director
Dates employed at previous job:  March 2002 to July 2003
Spouse's place of work:          N/A
Spouse's occupation/title:       Regional Account Manager
Educational Background:          SELECT ONE
Degree earned:                   Associate
Other training:                  Eagle Scout - BSA, NAUI - SCUBA Dive Master, Dale Carnegie Courses
ACCEPTANCE:                      SELECT ONE

Cities regularly visited:

Orlando
Tampa
St. Petersburg
Daytona

Companies previously shopped for:

N/A

Best/Worst Customer Service:

For a period of time I found myself eating at one particular "Subway" sandwich shop almost daily.  It seems that the one employee, who inevitably was working every time I was there, felt that it was unfair that they should actually have to work for a living, and it showed in their customer service.  Each time I approached the counter a battle of wills began, I would wait until they asked me every possible question the needed to in order to build me my ultimate sandwich.  Eventually this person asked my why I made them do this everytime I came in, so I told them all they needed to do was greet me nicely and I would make my order much easier.  They smiled and welcomed me from then on.  This, I'm sure is not my worst customer service experience, but it has stuck with me as one of my greatest customer service triumphs.

Candidates qualities:

I have been working in the resort / hospitality industry since 1984, I have worked for such companies as:  Walt Disney World Company, The Hyatt Hotel Corporation, Circus Circus, and KSL Recreation.  Each of these companies are customer service driven, so they all have strong focus' on guest service, attention to detail and building and motivating their staff.  My experiences range from privately owned small conference hotels, to corporately owned mega-resorts.  I have trained employees to deliver the kind of service that is demanded from these 4 and 5 star properties.  Whether I am getting paid or not, I am doomed to analize the level of the service that is being delivered, and the quality of any experience I ever receive.  I feel I can use this experience to make a direct and immediate impact to your operation.  Thank you.
 
Mystery Shopper First Name:      JACKELINE AGREDA
Address1:                        11231 SW 147TH PL
Address2:                       
City:                            MIAMI
State/Province:                  FL
Zip/Postal Code:                 33196
Country:                         USA
Home Phone:                      786-256-2499
Email:                            XXJAGREXX@AOL.COM
Work Phone:                      786-256-2499
Extension:                      
Work Fax Number:                
Work Zip/Postal Code:           
Mystery Shopping Experience?:    NO
Current Employer:                SALES ASSOCIATE
Currently employed since:        2002
Position at previous employment: SALES ASSOCIATE
Dates employed at previous job:  NOV. 2001- DEC. 2002
Spouse's place of work:         
Spouse's occupation/title:      
Educational Background:          College
Degree earned:                  
Other training:                 
ACCEPTANCE:                      I ACCEPT the terms and condition

Cities regularly visited:

MIAMI

Companies previously shopped for:


Best/Worst Customer Service:

WHILE IN THE COMPUTER LABS AT SCHOOL I WAS HAVING DIFFICULTY WITH THE SCANNER SO I ASKED THE ATTENDEE IF SHE WOULD HELP ME. SHE ROLLED HER EYES AND SAID WHEN SHE FINISHED SHE WOULD HELP ME. THEN SHE PROCEEDED TO INSTRUCT ME ON WHAT TO DO AND SAID THE DIRECTION SO FAST. I ASKED HER IF SHE COULD PHYSICALLY SHOW ME AND SHE SAID, "NOPE I CAN I'M OUT OF HERE IN 5 MINUTES AND IT'S GOING TO TAKE LONGER." I WAS PRETTY UPSET AND DECIDED TO JUST LEAVE AND USE ANOTHER COMPUTER ROOM. THAT WAS THE WORST CUSTOMER SERVICE I'VE EVER RECEIVED!!!

Candidates qualities:

I CONSIDER MYSELF A GREAT CANDIDATE AS A MYSTERY SHOPPER BECAUSE I AM VERY OBSERVANT, HAVE ACTING SKILLS AND KNOW WHAT SERVICE TO LOOK FOR WHEN SHOPPING BECAUSE I WORK IN RETAIL. I HAVE ENOUGH EXPERIENCE AND I CAN TYPE FAST AND EXPLAIN EVERY MINOR DETAIL IN THE SHOPPING PROCESS.
 
Mystery Shopper First Name:      Rosie Mariazza
Address1:                        11358 SW 247 Terrace
Address2:                       
City:                            Homestead
State/Province:                  Florida
Zip/Postal Code:                 33032
Country:                         United States
Home Phone:                      305- 258-1606
Email:                           jaimemariazza@bellsouth.net
Work Phone:                      786-547-6289
Extension:                      
Work Fax Number:                
Work Zip/Postal Code:            33186
Mystery Shopping Experience?:    NO
Current Employer:                Nursing Assistant
Currently employed since:        2001
Position at previous employment: Nursing Assistant
Dates employed at previous job:  2000
Spouse's place of work:          His own business
Spouse's occupation/title:       Nursing Assistant
Educational Background:          High School
Degree earned:                  
Other training:                  Executive Secretary
ACCEPTANCE:                      I ACCEPT the terms and condition

Cities regularly visited:

Kendal, Perrine, Cutler Ridge, Homestead, Westchester.

Companies previously shopped for:


Best/Worst Customer Service:

I have the worst experience with the company that sells stamps. I order stamps by internet I never received it and when I called to ask they told me that they send me a software and  if I didn't used it, is my problem. I paid 4 months for the software that I never received and I have to call three times to cancel.

Candidates qualities:

Kmart, Wallmart, Target, Macys, Sears, JC Penneys.
 
Mystery Shopper First Name:      Wadina Davidson
Address1:                        6763 NW 70th Ave
Address2:                        6763 NW 70th Ave
City:                            Tamarac
State/Province:                  FL
Zip/Postal Code:                 33321
Country:                         USA
Home Phone:                      954-720-8250
Email:                           wadinaldavidson@aol.com
Work Phone:                     
Extension:                      
Work Fax Number:                
Work Zip/Postal Code:           
Mystery Shopping Experience?:    NO
Current Employer:                Secretary
Currently employed since:        5/04
Position at previous employment: Secretary
Dates employed at previous job:  3/02-5/04
Spouse's place of work:          UPS
Spouse's occupation/title:       Secretary
Educational Background:          College
Degree earned:                  
Other training:                 
ACCEPTANCE:                      I ACCEPT the terms and condition

Cities regularly visited:

Hollywood, Coral Springs, Boca Raton, Sunrise, Pompano, Cooper City, Davie, Plantation, North Lauderdale, Fort Lauderdale, Lauderhill, Lauderdale Lakes, Pembroke Pines, Dania, Wilton Manors, Weston, Margate, Coconut Creek, Hallandale, Aventura

Companies previously shopped for:


Best/Worst Customer Service:


Candidates qualities:

I would be an excellent candidate as a Mystery Shopper because I am always in stores shopping and I think that my skills will not even suspect anyone to believe that I would even be a Mystery Shopper. I also think that it would be a great oppurtunity for me as well.
Mystery Shopper First Name:      Corey Austin
Address1:                        2235 Monahan Court
Address2:                       
City:                            Fort Walton Beach
State/Province:                  Florida
Zip/Postal Code:                 32547
Country:                         USA
Home Phone:                      850-428-1533
Email:                           coreydaustin23@netscape.net
Work Phone:                      850-428-1533
Extension:                      
Work Fax Number:                 1-646-514-5375
Work Zip/Postal Code:            32547
Mystery Shopping Experience?:    NO
Current Employer:                Accounting Supervisor
Currently employed since:        2000
Position at previous employment:
Dates employed at previous job: 
Spouse's place of work:          Sandestin Golf and Beach Resort
Spouse's occupation/title:       Hospitality
Educational Background:          College
Degree earned:                  
Other training:                 
ACCEPTANCE:                      I ACCEPT the terms and condition

Cities regularly visited:

Navarre, Destin, Sandestin, Mary Esther, Shalimar

Companies previously shopped for:


Best/Worst Customer Service:

Recently, I had a disappointing experience at a local department store. While browsing the store, I noticed that there were no employees wandering around helping cutomers or even stocking shelves for that matter.  I spent approximately, 1.5 hours in the store and was never greeted or asked if I could be helped. There were 3 check out lines open with hardly any customers so I was please not to have to stand in line.  As the cashier was ringing in my items, another employee, named Jo,  was standing around at the cash register, I assume she was supposed to be bagging.  This employee was complaining that she wanted to go home. As my last item was scanned and my total was calculating, the electricity went out in the entire store.  The registers must have been on a back up devise as they stayed on and I was able to get my total. Jo then sighed and said "Maybe they will send us home!"  The cashier gave me my total and I wrote out a check.  He then attempted to put the check through many times, but without power, th

Candidates qualities:

I am an awesome candidate for a mystery shopper as I am a detail oriented person.  I have worked in the Hospitality Service for 4 years and know what great customer service requires.  Being the one behind the nametag at work, tends to keep me alert when the roles are switched and I am a customer myself.  I have a great memory. I can follow directions while keeping a professional attitude toward my work.  And best of all, I love to shop and eat! 

Mystery Shopper First Name:
Thomas Webber
Address1:
2614 Barksdale Ct.
Address2:
City:
Clearwater
State/Province:
FL
Zip/Postal Code:
33761
Country:
United States
Home Phone:
(727) 799-2614
Email:
twebber39@yahoo.com
Work Phone:
727-799-2614
Extension:
Work Fax Number:
Work Zip/Postal Code:
33761
Mystery Shopping Experience?:
YES
Current Employer:
Retired
Currently employed since:
Position at previous employment:
Food Service Fooker
Dates employed at previous job:
1980-2002
Spouse's place of work:
Retired
Spouse's occupation/title:
Educational Background:
High School
Degree earned:
Other training:
ACCEPTANCE:
I ACCEPT the terms and condition

Cities regularly visited

Clearwater, Largo, Palm Harbor, Oldsmar

Companies previously shopped for

Certified Reports

Best/Worst Customer Service

I was assigned to install a "stand-up" at a local theater. When I arrived at the theater and opened the shipping box, the entire insides were water logged and I had to have another box sent.

Candidates qualities

I have been doing mystery shopping for several years. I pay attention to details and complete comprensive reports

Mystery Shopper First Name:
Christine Theilacker
Address1:
2134 Blue Heron Cove Drive
Address2:
City:
Orange Park
State/Province:
Florida
Zip/Postal Code:
32003
Country:
USA
Home Phone:
904-269-0353
Email:
ctheilac@bellsouth.net
Work Phone:
904-269-0353
Extension:
Work Fax Number:
Work Zip/Postal Code:
Mystery Shopping Experience?:
NO
Current Employer:
Homemaker
Currently employed since:
Position at previous employment:
Account Manager
Dates employed at previous job:
6/98 to 4/03
Spouse's place of work:
Yes, Bank of America
Spouse's occupation/title:
Homemaker
Educational Background:
College
Degree earned:
BA in Business Management and Marketing
Other training:
ACCEPTANCE:
I ACCEPT the terms and condition

Cities regularly visited

Jacksonville, Orange Park, Middleburg

Companies previously shopped for

Best/Worst Customer Service

Candidates qualities

Mystery Shopper First Name:
Donald L. Pearlman
Address1:
8929 Legacy court 307
Address2:
City:
Kissimmee
State/Province:
florida
Zip/Postal Code:
34747
Country:
usa
Home Phone:
407-3909707
Email:
DLPNYWF@AOL.COM
Work Phone:
407-939-5000
Extension:
none
Work Fax Number:
none
Work Zip/Postal Code:
34701
Mystery Shopping Experience?:
NO
Current Employer:
disney world
Currently employed since:
1995
Position at previous employment:
mc donald
Dates employed at previous job:
1990-1995
Spouse's place of work:
single
Spouse's occupation/title:
font desk
Educational Background:
High School
Degree earned:
Other training:
none
ACCEPTANCE:
I ACCEPT the terms and condition

Cities regularly visited

orlando, fl Kissimmee, FL all of Disney area

Companies previously shopped for

Best/Worst Customer Service

I work at the front desk at disney hotel I seen everything

Candidates qualities

Mystery Shopper First Name:
Donald L. Pearlman
Address1:
8929 Legacy court 307
Address2:
City:
Kissimmee
State/Province:
florida
Zip/Postal Code:
34747
Country:
usa
Home Phone:
407-3909707
Email:
DLPNYWF@AOL.COM
Work Phone:
407-939-5000
Extension:
none
Work Fax Number:
none
Work Zip/Postal Code:
34701
Mystery Shopping Experience?:
NO
Current Employer:
disney world
Currently employed since:
1995
Position at previous employment:
mc donald
Dates employed at previous job:
1990-1995
Spouse's place of work:
single
Spouse's occupation/title:
font desk
Educational Background:
High School
Degree earned:
Other training:
none
ACCEPTANCE:
I ACCEPT the terms and condition

Cities regularly visited

orlando, fl Kissimmee, FL all of Disney area

Companies previously shopped for

Best/Worst Customer Service

I work at the front desk at disney hotel I seen everything

Candidates qualities

Mystery Shopper First Name:
Jeff Sargent
Address1:
19 Arbor Club Drive #108
Address2:
City:
Ponte Vedra Beach
State/Province:
Florida
Zip/Postal Code:
32082
Country:
USA
Home Phone:
904-535-0702
Email:
jsargent007@yahoo.com
Work Phone:
904-285-4514
Extension:
Work Fax Number:
Work Zip/Postal Code:
32082
Mystery Shopping Experience?:
YES
Current Employer:
manager
Currently employed since:
1996
Position at previous employment:
none
Dates employed at previous job:
none
Spouse's place of work:
no
Spouse's occupation/title:
manager
Educational Background:
College
Degree earned:
Finance
Other training:
ACCEPTANCE:
I ACCEPT the terms and condition

Cities regularly visited

Jacksonville, FL and surrounding area. St. Augustine , FL and surrounding area.

Companies previously shopped for

DSG AND ASSOCIATES

Best/Worst Customer Service

Best customer service experience was in Dalhart, TX. I was at a local Sonic Drive INN and the carhops were cleaning my windows on my care as i ate. Awesome service!

Candidates qualities

All I have a broad range of knowlege in all rest fields as well as technology fields.

Mystery Shopper First Name:
Susan Bowen
Address1:
3642 NW 52nd Street
Address2:
City:
Ft Lauderdale
State/Province:
FL
Zip/Postal Code:
33309
Country:
United States
Home Phone:
(954) 777-2895
Email:
suzieb777@NETZERO.COM
Work Phone:
954-283-5824
Extension:
Work Fax Number:
(954) 571-1754
Work Zip/Postal Code:
33442
Mystery Shopping Experience?:
YES
Current Employer:
Accounts Payable Manager
Currently employed since:
1993
Position at previous employment:
Accounts Payable, Assistant Manager
Dates employed at previous job:
1980 to 1993
Spouse's place of work:
Spouse's occupation/title:
Educational Background:
High School
Degree earned:
Other training:
numerous computer software classes over the years.
ACCEPTANCE:
I ACCEPT the terms and condition

Cities regularly visited

ALL FLORIDA Pompano Beach, Fort Lauderdale, Deerfield Beach, Lighthouse Point, Coral Springs, Boca Raton, Boynton Beach,Parkland,Lauderdale-by-the-Sea,North Lauderdale.

Companies previously shopped for

Mystery Shopper, Certified Reports, Shop N Chek

Best/Worst Customer Service

worst: Went to a very expensive upscale restaurant on the Water Way . Had 12 guests with me and we had reservations. They seated us within minutes, and took our drin and dinner order. But after 1 hour and numerous drinks no dinner was served. finally weh I asked for the manager I was told that they had a problem in the kitchen and that all drinks were on the house and dinner would be out soon. Dinner never arrived for another 2 hours and all my guests were not feeling much pain. After several complaints by myself dinner arrived and things got better. At the end of the night the Manager offered to pay iour Dinner and Drink tab. It exceeded 500.00. The deal was that we had to take care of the waitress. We did and it all turned out fine.

Candidates qualities

I am picky. I care and I am very responsive. I pay attention to detail and I love to both shop and eat out. Service is more important to me then price.

Mystery Shopper First Name:
Lara Negami
Address1:
110 SE 2nd St., #300
Address2:
City:
Hallandale
State/Province:
FL
Zip/Postal Code:
33009
Country:
USA
Home Phone:
954-458-9748
Email:
cheesepuckey@yahoo.com
Work Phone:
954-458-9748
Extension:
Work Fax Number:
Work Zip/Postal Code:
33009
Mystery Shopping Experience?:
NO
Current Employer:
Domestic Engineer
Currently employed since:
1995
Position at previous employment:
Administrative Assistant
Dates employed at previous job:
1992-1995
Spouse's place of work:
ADT Security
Spouse's occupation/title:
Domestic Engineer
Educational Background:
College
Degree earned:
Other training:
Travel Agency Operations/Hotel-Motel Mgmt. grad w/honors fr. The Hill Inst.
ACCEPTANCE:
I ACCEPT the terms and condition

Cities regularly visited

Hallandale, FL Hollywood, FL Aventura, FL Miami, FL

Companies previously shopped for

Best/Worst Customer Service

My best customer service experience was when I was working for PG&E handling customer complaints during a furnace replacement project. An elderly lady had slipped thru the cracks and her furnace had not yet been replaced, winter was starting. I was able to empathize with her,cheer her up and get the ball rolling on an emergency replacement for her. She was very happy and sent a letter to my manager. My worst ever customer service experience was also associated with the same project. A man called up and was verbally abusive, cursing alot. I told him that I would be glad to see if I could expedite his case. He still continued cursing and I told him I was happy to listen to whatever he said, but as I was not being paid to listen to cursing, he would have to first send me a $5 check for each curse he wanted to throw at me, then he could call me back and curse until his allotment ran out. He laughed, told me I was a clever girl and was more polite after that.

Candidates qualities

I pay attention to details, have a good sense of humor, am patient and a good communicator. My experience in customer service and in retail sales also gives me insight into the job performance standards required of those positions.

Mystery Shopper First Name:
Roei Yitzchak
Address1:
4301 NW 110th Avenue
Address2:
City:
Coral Springs
State/Province:
FL
Zip/Postal Code:
33065
Country:
USA
Home Phone:
954-592-0465
Email:
Work Phone:
954-592-0465
Extension:
Work Fax Number:
Work Zip/Postal Code:
33065
Mystery Shopping Experience?:
NO
Current Employer:
Retail
Currently employed since:
04-20-04
Position at previous employment:
Dates employed at previous job:
Spouse's place of work:
Spouse's occupation/title:
Retail
Educational Background:
High School
Degree earned:
Other training:
ACCEPTANCE:
I ACCEPT the terms and condition

Cities regularly visited

Fort Lauderdale Miami Hollywood Boca Raton

Companies previously shopped for

Best/Worst Customer Service

i was in a jewelery store in the mall where when i finaly found what i wanted to buy, it took nearly 20 minutes to get someone to come and open the case for me. When the employee finaly came, she treated me as if I owed her something for

Candidates qualities

I constantly go to restaurants on weekends and weekdays. i also work at the mall where i buy my meals and its where i have a chance to buy my needs.

Mystery Shopper First Name:
Rhonda Hetrick
Address1:
1010 LAkeshore Dr
Address2:
#206
City:
Lake Park
State/Province:
Fl
Zip/Postal Code:
33403
Country:
USA
Home Phone:
561-889-1504
Email:
rhondasnails2000@prodigy.net
Work Phone:
561-889-1504
Extension:
Work Fax Number:
Work Zip/Postal Code:
33403
Mystery Shopping Experience?:
NO
Current Employer:
Bartender
Currently employed since:
2004
Position at previous employment:
Bartender
Dates employed at previous job:
Spouse's place of work:
Spouse's occupation/title:
Educational Background:
High School
Degree earned:
Other training:
Nail Tech
ACCEPTANCE:
SELECT ONE

Cities regularly visited

Companies previously shopped for

Best/Worst Customer Service

Candidates qualities

Mystery Shopper First Name:
Rhonda Hetrick
Address1:
1010 LAkeshore Dr
Address2:
#206
City:
Lake Park
State/Province:
Fl
Zip/Postal Code:
33403
Country:
USA
Home Phone:
561-889-1504
Email:
rhondasnails2000@prodigy.net
Work Phone:
561-889-1504
Extension:
Work Fax Number:
Work Zip/Postal Code:
33403
Mystery Shopping Experience?:
NO
Current Employer:
Bartender
Currently employed since:
2004
Position at previous employment:
Bartender
Dates employed at previous job:
Spouse's place of work:
Spouse's occupation/title:
Educational Background:
High School
Degree earned:
Other training:
Nail Tech
ACCEPTANCE:
I ACCEPT the terms and condition

Cities regularly visited

Companies previously shopped for

Best/Worst Customer Service

I have had had very many bad customer service experiences. Alot of restaurant servers or retail associates being rude. I believe that business owners should know how their employees are treating their customers.

Candidates qualities

I have had 15 yrs experience in customer service. being a waitress, bartender, restaurant manager, clothing store manager, owner of a nail business, I know how to treat people and how people like to be treated.

Mystery Shopper First Name:
Yaremi Mejias
Address1:
1940 Marseilles Drive Apt.#1
Address2:
City:
Miami Beach
State/Province:
Florida
Zip/Postal Code:
33141
Country:
USA
Home Phone:
305-866-0755
Email:
garotalock12@yahoo.com
Work Phone:
None
Extension:
None
Work Fax Number:
None
Work Zip/Postal Code:
None
Mystery Shopping Experience?:
NO
Current Employer:
None
Currently employed since:
None
Position at previous employment:
Appointment Setter
Dates employed at previous job:
October7,2003-October 30,2003
Spouse's place of work:
None
Spouse's occupation/title:
None
Educational Background:
High School
Degree earned:
Diploma
Other training:
None
ACCEPTANCE:
I ACCEPT the terms and condition

Cities regularly visited

Miami Beach Kendall Sunset Place Key Biscayne North Miami Beach Coconut Grove Coral Gables

Companies previously shopped for

Best/Worst Customer Service

Cashier took literally 1 Hour figuring out the change on purchase.

Candidates qualities

I'm dependable,responsible, and a bit of a perfectionist.

Mystery Shopper First Name:
Mike Mason
Address1:
7945 Westport Bay Dr N
Address2:
City:
Jacksonville
State/Province:
FL
Zip/Postal Code:
32244
Country:
US
Home Phone:
904-908-8888
Email:
msmason2@yahoo.com
Work Phone:
904-779-7086
Extension:
Work Fax Number:
Work Zip/Postal Code:
32222
Mystery Shopping Experience?:
YES
Current Employer:
Minister of Youth and Education
Currently employed since:
Aug. 2003
Position at previous employment:
Minister of Youth
Dates employed at previous job:
June 2001 to July 2003
Spouse's place of work:
Homemaker/Stay at Home mom
Spouse's occupation/title:
Minister of Youth and Education
Educational Background:
College
Degree earned:
Bachelors of Arts in Theology
Other training:
Previously a manager at a fast food restraunt
ACCEPTANCE:
I ACCEPT the terms and condition

Cities regularly visited

Jacksonville, FL Orange Park, FL Middleburg, FL St. Augustine, FL

Companies previously shopped for

Corporate Research International Business Evaluation Services Varies others over the last 5 years off and on

Best/Worst Customer Service

The best coustomer service experience I have had was at Outback Steak House a few months ago. The waitress was extremely nice. She had a smile on her face at all times and seemed to be sincere about really wanting to take care of her costomers. Our glasses were always kept full and our order came out just the way we wanted. The waitress came back and checked on us frequently to see if we needed anything else. It was a great atmosphere and the dinner was great. I will go back many times.

Candidates qualities

I have worked in food industry in the past as a Asst. Manager and have received many mystery shoppers evaultions, which help us in evaluating our empolyees as well as the quality of our customer service. I love high quality service and products and I really like to help companies do their best at pleasing there customers.

Mystery Shopper First Name:
Lubben
Address1:
707 denise dr
Address2:
City:
crestview
State/Province:
fl
Zip/Postal Code:
32536
Country:
us
Home Phone:
850-423-0744
Email:
beckylubben@hotmail.com
Work Phone:
850-830-8685
Extension:
Work Fax Number:
Work Zip/Postal Code:
32536
Mystery Shopping Experience?:
NO
Current Employer:
Pharmacy Technician
Currently employed since:
1998
Position at previous employment:
Bank Teller
Dates employed at previous job:
1997-1998
Spouse's place of work:
USAF
Spouse's occupation/title:
Pharmacy Tech
Educational Background:
High School
Degree earned:
Other training:
ACCEPTANCE:
I ACCEPT the terms and condition

Cities regularly visited

Crestview, Ft Walton Bch, Milton, Pensacola, Niceville, Shalimar, Destin

Companies previously shopped for

Best/Worst Customer Service

The worst customer service experience I ever had was being in a store and not a single employee acknowledged that I was there. They never once asked if they could assist me with anything. To me that is poor job performance.

Candidates qualities

I think I would be a great candidate for mystery shopping because I love to shop and I notice the small things, like how clean a store is, or if the employee was helpful in assisting me as their customer. I think it is important for an employee to understand what good customer service is.

Mystery Shopper First Name:
Beth
Last:
Rutter
Initial:
A
Address1:
11280 Cypress Tree CIR.
Address2:
City:
Fort Myers
State/Province:
FL
Zip/Postal Code:
33913
Country:
USA
Home Phone:
239-561-7851
Email:
velez30@juno.com
Work Phone:
239-839-5352
Extension:
Work Fax Number:
239-561-7851 Home Office
Work Zip/Postal Code:
33913
Mystery Shopping Experience?:
NO
Current Employer:
Executive Outside Sales Manager
Currently employed since:
2001
Position at previous employment:
Outside Sales Executive
Dates employed at previous job:
1998-2001
Spouse's place of work:
My Husband is a Pharmacuitical Sales Rep for KOS
Spouse's occupation/title:
Sales Executive
Educational Background:
College
Degree earned:
BS in PSY / Soc from Clarion University of PA
Other training:
Have worked in Retail Management / owned and managed restaurants in past.
ACCEPTANCE:
SELECT ONE

Cities regularly visited

Fort Myers, Cape Coral, Bonita Springs and Naples Florida

Companies previously shopped for

Best/Worst Customer Service

My most recent customer service nightmare "there have been many" has been with my local phone company. Over the past two years I have devorced, sold a home-built a new home and re-married. (WOW have I been busy. During this time the phone company was forwarding my bill to my x-husband, but I owned and lived in the house.I spent several hours a day on hold, calling back, requesting forms and information on how to have my bill put in my name and re-sent to the correct address-where the phone was actually located, without having to pay a re-connection fee. It would take me 45minutes to an hour just to convince the phone company they could speak to me about the account---even thou I was calling from the phone number of the account where the phone was located. My x-husband and I also made several (more than 4) three way calls to the phone company and he would verbally give them permission to put the phone in my name and correct the billing issue. BLA BLA BLA---The story goes on and on for months (at least 4-5 Months) The company would promise and confirm that the issue would be taken corrected. That never happened--They never had accurate notes of previouse conversations and updates on the problem. What a NIGHTMARE!! In the end, they wore me down and I paid a 75$$ re-connection fee to have the phone put in my name at the same house, same number ect.

Candidates qualities

I am a married 35 year old working mother of two. My husband and I are middel+ class americans with reasonable, but mid to high expectations. In my everyday life with work, my church,and my children I give 100%. I am responsible helpfull and productive and I expect that of other, exspecially if I am paying for a product or service. I also realize that people and companies are human and make mistakes--If people and the companies they work for make above average efforts to help you and correct mistakes than I am a happy customer. I feel I am an excellent Mystery Shopper--I have a retail management background and a food and beverage background. I I know and understand the basic concepts to good customer service and it is not rocket science. I am fare, honest and detail oriented. I also do a looooooooot of shopping and a loooooot of eating out. I enjoy good food and good quality products and services. I will pay more for good service and better quality.

Mystery Shopper First Name:
Rodney
Last:
Walker Sr
Initial:
E
Address1:
5417 Fulmar Dr.
Address2:
City:
Tampa
State/Province:
Fl
Zip/Postal Code:
33625
Country:
USA
Home Phone:
813-625-3180
Email:
acecust22@tampabay.rr.com
Work Phone:
813-625-3180
Extension:
Work Fax Number:
813-625-3180
Work Zip/Postal Code:
Mystery Shopping Experience?:
YES
Current Employer:
Retired
Currently employed since:
1959
Position at previous employment:
U.S. Army Msgt E-8, (Ret)
Dates employed at previous job:
1959 - 1979
Spouse's place of work:
J.P. Morgan Chase
Spouse's occupation/title:
Educational Background:
High School
Degree earned:
Other training:
2 years college through the Army
ACCEPTANCE:
I ACCEPT the terms and condition

Cities regularly visited

Tampa, Apollo Beach, Brandon, Bloomingdale, Clearwater, Curlew, Dunedin, Gibsonton, Holiday, Land O’ Lakes, Lithea Springs, Lutz, Mango, Odessa, Oldsmar, Plant City, Ruskin, Safety Harbor, Seven Springs, Tarpon Springs, Temple Terrace, Thonotosassa

Companies previously shopped for

ICC/Decision Services; Shoppers Critique; NSS Research; Ellis Prop Management Service; Jancyn; and Intellishop.

Best/Worst Customer Service

The salesperson was very enthusiastic, and informative. She explained all of the features of the product. The product was demonstrated in a very professional manner. She had a strong sales close, and covered all of the reasons why I should purchase the product today

Candidates qualities

I have completed 18 shopping assignments. I have been given additional assignments by most of the companies that I have shopped for. I believe that a good Mystery Shopper should report what is seen or heard. They must be reliable and must be honest, and ethical in their reports.

Mystery Shopper First Name:
Nicole
Last:
Michalopoulos
Initial:
E
Address1:
12352 Shady Springs Way
Address2:
City:
Orlando
State/Province:
Fl
Zip/Postal Code:
32828
Country:
USA
Home Phone:
407 282 9125
Email:
Nikoleta619@aol.com
Work Phone:
407 249 6410
Extension:
2263
Work Fax Number:
Work Zip/Postal Code:
32828
Mystery Shopping Experience?:
NO
Current Employer:
Waterford Elementary School
Currently employed since:
1-03
Position at previous employment:
Red Lobster
Dates employed at previous job:
May 2001-May 2003
Spouse's place of work:
Spouse's occupation/title:
Teacher 2nd Grade
Educational Background:
College
Degree earned:
Bachelor Degree in Elementary Education
Other training:
Server, Pharmacist Technition, Teacher
ACCEPTANCE:
I ACCEPT the terms and condition

Cities regularly visited

I live in the city of Orlando, close to the UCF area. I am available to go all over Orlando and Winter Park as well.

Companies previously shopped for

Best/Worst Customer Service

My worst customer service experience was a month ago at a local restaurant, Friday's. There were five adults and two children. We arrived at the restaurant fairly early knowing there wouldn't be the average rush a restaurant would have. Needless to say, we waited patiently for our server to come to place our drink orders, which took him 10 minutes to greet us. We finally received our drinks. We then placed our orders and waited an hour and fifteen minutes for our food to arrive. The children (who are no older than 2) were crying because they were hungry and when their food did come out, it was cold and in editable. There was the usual manager on duty and was standing next to our table the whole time talking/joking with his staff. I was so amazed with this disaster that I had to ask him to come to the table. I have been in the restaurant industry for 2 years along with our friend who has been in the industry for 10. I knew what customer service should and should not be. Needless to say, we had a pleasant discussion and matters were solved. This in fact made me want to become a Mystery Shopper.

Candidates qualities

I am a good candidate as a Mystery Shopper because; I am the sole shopper in my household. I know where the deals are and how to save money. I have also been in customer service relations since I was sixteen working as a Pharmacy Technition and then during college working for Darden as a server, hostess, and heart of the house (kitchen). I feel I know how a customer should be treated and what to look for as of cleanliness, hospitality, and atmosphere. I spent two years with Darden to accomplish these goals. Now that I am a teacher, I am more aware of the surroundings I choose to spend my money and to recommend establishments to parents, co-workers, and friendly neighbors.

Mystery Shopper First Name:
grace
Last:
papadopoulos
Initial:
Address1:
3540 buckhorn drive
Address2:
City:
crestveiw
State/Province:
fl
Zip/Postal Code:
32539
Country:
usa
Home Phone:
8506830997
Email:
markos96@yahoo.com
Work Phone:
8506830997
Extension:
Work Fax Number:
Work Zip/Postal Code:
32539
Mystery Shopping Experience?:
YES
Current Employer:
owner
Currently employed since:
Position at previous employment:
Dates employed at previous job:
Spouse's place of work:
onwer of business
Spouse's occupation/title:
Educational Background:
College
Degree earned:
Other training:
dm for causual corner, limited corp, sales, experience, real estate
ACCEPTANCE:
I ACCEPT the terms and condition

Cities regularly visited

crestview, ft.walton

Companies previously shopped for

golden corral, big lots, hardees

Best/Worst Customer Service

when going to a restraunt and you have to ask for service. thats my pet peave

Candidates qualities

in my businesses i deal with the public every day and must provide excellent customer service. You must spoil the customer and give them the best so that they will return and speak about your service. When I am dining or shopping I expect the same but do not always receive it. The only way to improve the service is by mystery shoppers

Mystery Shopper First Name:
Julia
Last:
Pena
Initial:
I
Address1:
7601 East Treasure Drive
Address2:
Apt. 1616
City:
Miami
State/Province:
Florida
Zip/Postal Code:
33141
Country:
USA
Home Phone:
(305) 867-1568
Email:
florsolam@msn.com
Work Phone:
(786) 488-0507
Extension:
Work Fax Number:
Work Zip/Postal Code:
33141
Mystery Shopping Experience?:
NO
Current Employer:
Unemployed
Currently employed since:
Position at previous employment:
Server
Dates employed at previous job:
02/21/01 - 08/25/03
Spouse's place of work:
Spouse's occupation/title:
Beauty Consultant of Mary Kay
Educational Background:
College
Degree earned:
Advertiser
Other training:
ACCEPTANCE:
I ACCEPT the terms and condition

Cities regularly visited

Miami Beach, Hallandale, Miami Lakes, Miami Shores, North Miami Beach, Aventura, Hollywood

Companies previously shopped for

Best/Worst Customer Service

In general terms I have had good customer service experience, but occasionally some people have hung the phone upon me.

Candidates qualities

K-Mart, Target, Walgreens, Burdines, Hotels and Restaurants

Mystery Shopper First Name:
Liisa
Last:
Sullivan
Initial:
A
Address1:
725 21st Street NW
Address2:
City:
Naples
State/Province:
FL
Zip/Postal Code:
34120
Country:
USA
Home Phone:
239-354-0303
Email:
Liisawrite@swfla.rr.com
Work Phone:
239-354-0303
Extension:
Work Fax Number:
239-354-0303
Work Zip/Postal Code:
Mystery Shopping Experience?:
NO
Current Employer:
Freelance Writer
Currently employed since:
3-2003- pr
Position at previous employment:
Senior Editor
Dates employed at previous job:
2/2000 - 3/2003
Spouse's place of work:
Natural Stone Concepts
Spouse's occupation/title:
Writer
Educational Background:
College
Degree earned:
Master of the Arts in Media Studies
Other training:
Catering
ACCEPTANCE:
I ACCEPT the terms and condition

Cities regularly visited

Fort Myers, FL Bonita Springs, FL Naples, FL

Companies previously shopped for

Sunrise Assisted Living

Best/Worst Customer Service

My best was with the MSN help line. I was so impressed with their efficiency and patience.

Candidates qualities

I have worked as an editor for a service evaluating company whereby I edited the reports of the mystery shoppers. I have also trained personnel on "how to" mystery shop. I know what companies are looking for and I am of a discriminating nature!

Mystery Shopper First Name:
Angie
Last:
Wehrly
Initial:
Address1:
17th Street
Address2:
City:
Niceville
State/Province:
Florida
Zip/Postal Code:
32578
Country:
USA
Home Phone:
850 678 5027
Email:
Angiel1013@aol.com
Work Phone:
N/A
Extension:
N/A
Work Fax Number:
N/A
Work Zip/Postal Code:
N/A
Mystery Shopping Experience?:
NO
Current Employer:
Currently employed since:
Position at previous employment:
Certified Nursing Assistant
Dates employed at previous job:
1998-2002
Spouse's place of work:
Department Of Corrections
Spouse's occupation/title:
Educational Background:
High School
Degree earned:
Other training:
ACCEPTANCE:
I ACCEPT the terms and condition

Cities regularly visited

Crestview; Niceville; Ft. Walton; BlueWater Bay; Destin; Defuniak Springs; Baker; Holt; Milligan; Mossy Head; Shalimar; Laurel Hill; Valparaiso; Milton; Sand Destin; Navarre; Paxton; Florala,Alabama; Andalusia,Alabama; Opp,Alabama;

Companies previously shopped for

Best/Worst Customer Service

Candidates qualities

I am a concienciuos, detail observing shopper. I am 32 yrs. old & have a wide variety of shopping experience in an array of establishments. I had to quite my previous (job due to physical conditions) therefor I feel this would be a beneficial way to earn income without enterfering with my physical condition. I am a mother of 3 (one being a teenager) therefor, I know the value of comparison shopping, as well as convenience, friendliness & promt service.

First Name:
Barbara
Last:
Davis
Initial:
Address1:
2370 NW 191 Terrace
Address2:
City:
miami
State/Province:
Florida
Zip/Postal Code:
33056-2625
Country:
USA
Home Phone:
305-621-1663
Email:
Savid1@Bellsouth.net
Work Phone:
786-325-6519
Work Fax Number:
305-620-2865
Mysery Shopping Experience?:
YES
Current Employer:
professional
Currently employed since:
1998
Position at previous employment:
data entry clerk
Dates employed at previous job:
n/a
Spouse's place of work:
n/a
Spouse's occupation/title:
n/a
Educational Background:
College
Degree earned:
Other training:

Cities regularly visited

Miami, Miami Lakes, Miramar, Pembroke Pines, Hallandale, Hollywood, Dania, Davie, Aventura, Miami Shores, North Miami, North Miami Beach, Sunny Isles, Fort Lauderdale, Carol City, Opa Locka,

Companies previously shopped for

iccds, pinkerton, shop n' check, hndsight

Best/Worst Customer Service

Recently, I visited a restaurant. The ambience was inviting and friendly. We were welcomed to the restaurant and seated in a few minutes. Then the waiter showed up, welcomed us and told us extensively about the menu. The food was hot and tasted delicious. I tasted all the seasonings and fresh vegetables. All drinks were served cold. The server made multiple checkbacks and answered all questions. Refills were done without asking. At the end of the meal he cleared away the dishes and asked how was dinner. Then the manager also stopped by and asked how was dinner. What I liked about the restaurant is that everyone seemed friendly and courteous. The restroom was clean. The manager seemed to care about the customers.

Candidates qualities

I am an experienced, professional mystery shopper. I have been mystery shopping for the past four years. I have shopped various industries including retail, apartment, automotive, supermarkets, fitness centers, fast food chains, restaurants, hotels, motels, etc.. Mystery shopper reports are important because businesses can obtain an unbiased, candid, honest assessment of the quality of customer service of different, various establishments. These reports can give feedback that can help to improve business for everyone in general because ours is s service-oriented society.

 

Mystery Shopper First Name:
Tracy Cowell
Address1:
116 Shomate Drive
Address2:
City:
Longwood
State/Province:
Florida
Zip/Postal Code:
32750
Country:
USA
Home Phone:
407-265-6632
Email:
tcowell5@cfl.rr.com
Work Phone:
none
Extension:
Work Fax Number:
call first to hook up (407) 265-6632
Work Zip/Postal Code:
Mystery Shopping Experience?:
NO
Current Employer:
stay at home mom
Currently employed since:
1988
Position at previous employment:
Dates employed at previous job:
Spouse's place of work:
Spouse's occupation/title:
Educational Background:
High School
Degree earned:
Other training:
ACCEPTANCE:
I ACCEPT the terms and condition

Cities regularly visited

Lake Mary, Sanford, Altamonte Springs, Casselberry, Orlando, Winter Springs, Winter Park, Deltona, Debary, Port Orange, Daytona Beach, New Smyrna Beach, Edgewater

Companies previously shopped for

Best/Worst Customer Service

I went to purchase a new cell phone, with my service. I went into the store and the sales people did not even come over to me or ask if I needed help. I had to interrupt their very important conversation on what they were doing over the weekend. Then they said that they had to check my credit and that I would probably have to pay a deposit. I told them I already had service with them, that I just wanted to upgrade my old phone, they laughed and said they still needed to check my credit. I was wearing shorts and a tie dye t-shirt I think. Then they asked for my phone number which I gave it to them, then they told me that they don't need to check it and that I would qualify for a rebate for the phone to receive it free, and I could bill it to my account.

Candidates qualities

I am a down to earth person, wear what I want as long as it is comfortable. If someone doesn't like me, oh well, there are others out there. I have my friends that like me for who I am, not what I am. I am a stay at home mom, and my kids mean the world to me, I would do anything for them. If I have the opportunity to provide more than that, I will do whatever it takes.

Mystery Shopper First Name:
Jennifer Figueroa
Address1:
4033 NW 11 St apt 10
Address2:
City:
Miami
State/Province:
Florida
Zip/Postal Code:
33126
Country:
US
Home Phone:
786-286-9503
Email:
indomitablecutie@hotmail.com
Work Phone:
786-286-9503
Extension:
Work Fax Number:
Work Zip/Postal Code:
Mystery Shopping Experience?:
SELECT ONE
Current Employer:
secretary
Currently employed since:
10/2003
Position at previous employment:
Customer Service Representative
Dates employed at previous job:
11/2002- 10/2003
Spouse's place of work:
Spouse's occupation/title:
Legal Secretary
Educational Background:
High School
Degree earned:
Other training:
ACCEPTANCE:
I ACCEPT the terms and condition

Cities regularly visited

Coral Gabels, Downtown, Dadeland

Companies previously shopped for

Best/Worst Customer Service

My best shopping experience has been at Blockbuster. On any given ocasion that I have needed assistance on finding a movie, the Blockbuster employees have been quick and accurate in finding the movie that I have requested.

Candidates qualities

I am a good candidate as a Mystery Shopper because I have been on both sides, I have been the employee and I have been the shopper; therefor I know what is expected. Another reason why I am a good candidate is because I am young, with that factor employees won't usually consider me to be "one of them" (just kidding) or a mystery shopper.

Mystery Shopper First Name:
Sue MacPherson
Address1:
11433 Crestlake Village Drive
Address2:
City:
Riverview
State/Province:
FL
Zip/Postal Code:
33569
Country:
USA
Home Phone:
813 677 5235
Email:
suemac@cybergal.com
Work Phone:
0
Extension:
Work Fax Number:
Work Zip/Postal Code:
0
Mystery Shopping Experience?:
YES
Current Employer:
unemployed
Currently employed since:
0
Position at previous employment:
Waitress
Dates employed at previous job:
December 2003 - May 2004
Spouse's place of work:
Moffatt & Nichol
Spouse's occupation/title:
Educational Background:
High School
Degree earned:
Other training:
Two business courses
ACCEPTANCE:
I ACCEPT the terms and condition

Cities regularly visited

Brandon, Riverview, Tampa, Gibsonton, Bloomingdale, Temple Terrace, Sun City

Companies previously shopped for

Check Mark, Feed Back, Sinclair, Satisfaction

Best/Worst Customer Service

I had a very positive experience in J C Penny. I was greeted by a friendly sales lady, who helped me with all of my inquiries. She suggested accessories, which I purchased and then organised for my goods to go to pick up as they were heavy. I will be returning to this store if I need any more furnishings

Candidates qualities

As I have recently moved to a new home in a new State, I have been doing a lot of shopping and have been having a great time exploring new places to shop. Although I have not been a mystery shopper for long, I am enjoying it and would like to do a lot more of it.

Mystery Shopper First Name:
Ethan Schwartz
Address1:
13855 Langley Place
Address2:
City:
Davie
State/Province:
FL
Zip/Postal Code:
33325
Country:
USA
Home Phone:
954-424-8728
Email:
ethan112@bellsouth.net
Work Phone:
954-599-4754
Extension:
Work Fax Number:
954-424-8902
Work Zip/Postal Code:
33325
Mystery Shopping Experience?:
NO
Current Employer:
President
Currently employed since:
1999
Position at previous employment:
Student
Dates employed at previous job:
Spouse's place of work:
Kelli Schwartz - West Broward Orthopedic
Spouse's occupation/title:
President - ECS Web
Educational Background:
College
Degree earned:
BS Communications/English
Other training:
ACCEPTANCE:
I ACCEPT the terms and condition

Cities regularly visited

All of Broward County including Ft. Lauderdale, Sunrise, Pembroke Pines, Plantation, beach areas

Companies previously shopped for

Best/Worst Customer Service

In 1997 I purchased a DVD/Laserdisc combo player with extended warranty from BrnadsmartUSA at Sawgrass Mills in Sunrise, Florida. Approximately 6 weeks after the purchase, the player stopped working. I brought the machine back to Brandsmart for service. After having the machine 4 weeks, I contacted Brandsmart to find out the status of the service. I was informed that the problem with this machine was not covered by the warranty. I immediately spoke to the salesman who had sold me the machine and inquired why this particular problem was not covered. He refused to answer my question, saying it was not his problem. I then spoke to the manager who informed me there was nothing he could do. This was a $1000 DVD player and I was not about to let go of this issue. I contacted Brandsmarts corporate offices and told them about the issues I was having. They promised to work with me on it. After 4 weeks of back and forth and letter writing, they blew me off and told me to take it up with Pioneer the manufacturer of the player. Upon calling Pioneer, I spoke to two separate people, was immediately told where to bring the player for service, and had it fixed in less than a week. Needless to say I have never shopped at Brandsmart again and have vehemently told others of their customer service record.

Candidates qualities

I do not think the customer is "always right," I know that I have not been at certain times, but I can see when things are being done in the corporate way, and when things are being done in the way that will please the customer most. Large corporations mostly choose the former, while smaller businesses try and develop relationships with customers and choose the latter. I have a good grasp of language and picking up on things others might not. When a project is due, I am very quick to finish it and turn it in.

Mystery Shopper First Name:
Debbie Stone
Address1:
224 Soggy Bottom Lane
Address2:
City:
Wauchula
State/Province:
Florida
Zip/Postal Code:
33873
Country:
US
Home Phone:
863-773-4528
Email:
bedrocs@strato.net
Work Phone:
none
Extension:
Work Fax Number:
Work Zip/Postal Code:
Mystery Shopping Experience?:
NO
Current Employer:
self-employed
Currently employed since:
1990
Position at previous employment:
pet groomer/cleaning service
Dates employed at previous job:
1990-2004
Spouse's place of work:
Spouse's occupation/title:
Educational Background:
High School
Degree earned:
Other training:
ACCEPTANCE:
I ACCEPT the terms and condition

Cities regularly visited

Companies previously shopped for

Best/Worst Customer Service

I had to take my ex-husbands uniforms into the dry cleaners to get altered and cleaned, the attendent told me that I would have to take them elsewhere to be altered due to and illness with their seamstressed. I was concerned about the time frame that I had due to a deadline I had..The attendent asured me that if I brought the uniforms back in on Friday they would be ready for a Saturday pick up...So off to the seamstress down the street, when I told her that I had to have them back down at the cleaners on Friday..She said not a problem to pick up on Thursday or Friday AM, I picked them up first thing on Friday and to the cleaners I went and when I got there she said they would be ready on Monday,, Oh wait a minute, back up, I said and I reminded her of what she had told me and she denied it...well long story short..The uniforms was ready the next morning...

Candidates qualities

Well lets see, Im very observant, I'm good with directions, I have 27 years worth of shopping experince...I have shopped for a husband, teenagers, my elderly mother, grandchildren, I own dogs, cats, horses. I'm a comparitive shopper...and I have alot of time on my hands and need employment..thank you

Mystery Shopper First Name:
Chris Foster
Address1:
2116 elmcrest pl
Address2:
City:
oviedo
State/Province:
fl
Zip/Postal Code:
32765
Country:
united states
Home Phone:
407-383-3930
Email:
fostertkd@bellsouth.net
Work Phone:
407-383-3930
Extension:
Work Fax Number:
Work Zip/Postal Code:
32765
Mystery Shopping Experience?:
NO
Current Employer:
Owner, CEO
Currently employed since:
May 2002
Position at previous employment:
Dates employed at previous job:
Spouse's place of work:
not married
Spouse's occupation/title:
Owner, CEO Martial Arts School
Educational Background:
College
Degree earned:
Will be finished soon
Other training:
ACCEPTANCE:
I ACCEPT the terms and condition

Cities regularly visited

Companies previously shopped for

Best/Worst Customer Service

I have recently read a book, Raving Fans written by Kenneth Blanchard. It spells out exactly what a company needs for their employees, and why it is soo very important. After reading this book a few past customer service situations began to come to mind in a different way than ever before. The Worst Experience: I was having dinner out with my grandmother and a business associate one evening. I dont usually have a problem with the particuar restaurant we were going to, but this time it was horrible. We waited 50 minutes for the food to be prepared. Only once in that 50 minutes did we see our waiter, when we did he didn't even get the drink refills that we asked for. My personality doesnt allow for that type of service, so I asked to speak to the manager. The manager paid for our meal. Personaly I would have rather had good service in the first place than the free meal. Unfortunatly it does not end here. Upon leaving the restaurant our waiter stands infront of us bows and in an extremely sarcastic manner says to my grandmother "Madaam, it has been the grandest pleasure serving you this fine evening!" The Best Experience: I recall one time I made a phone call to the customer service office for my particular computer. I was clueless as to what I needed to do to fix this problem I had at the time. When I called the representative treated me like I was the Pope himself. Every answer I got was "yes sir" "no sir". Evidentally the problem I had with my computer was a rather difficult, it took some time to work threw. The representative was patient with my cluelessness, and worked threw slowly but surely. The problem was finaly solved. I appreciate the education I recieved on my computer. The representative did not just show me how to fix the problem, he showed me how to take better care of certain issues in the future. He cared. I am sold out to that kind of customer service.

Candidates qualities

I am a business owner myself. I understand the importance of what Ken Blanchard calls 'Raving Fans'. I have been in Martial Arts for quite some time, I am an instructor, and I know a good team leader when I see it. My personality lends me to be a fairly detailed individual. Most likely I will be giving some rather detailed reports.

Mystery Shopper First Name:
Clark Smith
Address1:
10109 Basin Street
Address2:
City:
New Port Richey
State/Province:
Florida
Zip/Postal Code:
34655
Country:
United States of America
Home Phone:
727.375.1612
Email:
dsmith@eventsmithsinc.com
Work Phone:
727.376.4901
Extension:
N/A
Work Fax Number:
727.376.4901
Work Zip/Postal Code:
34655
Mystery Shopping Experience?:
YES
Current Employer:
Operations Manager
Currently employed since:
2002
Position at previous employment:
Events Manager
Dates employed at previous job:
August 1995 - August 2002
Spouse's place of work:
Self Employed
Spouse's occupation/title:
Promotional Marketing Agency/Operations Manager
Educational Background:
College
Degree earned:
Other training:
8 years in on the front lines of the retail industry.
ACCEPTANCE:
I ACCEPT the terms and condition

Cities regularly visited

Tampa, Florida St. Petersburg, Florida Clearwater, Florida Clearwater Beach, Florida Dunedin, Florida New Port Richey, Florida Port Richey, Florida Hudson, Florida

Companies previously shopped for

Burger King

Best/Worst Customer Service

Ironically, the reason I'm submitting this application is because of a negative customer service experience that turned into a positive event. A resturant from a national chain recently opened their doors in our neighborhood. I anxiously visited this location for lunch today and was terribly disappointed from the visit. From the instant I sat at my table, the staff (although new)seemed overwhelmed with the task of taking my order and delivering my meal. As I beginning to leave the restaurant (possibly forever) a member of the management staff approached my table and simply stated the obvious - his customers deserve better. He refunded the bill I paid and personally invited me back to the establishment in the next few days to review the improvement. Note - I've worked on the other side of the bar in college and directly on the retail sales floor for years. I can appreciate the effort and organizational skills it takes to be successful in the customer service industry. I can further respect a manager that can evaluate his staff's performance and meet the challenge head-on. I will return to the resturant this weekend...

Candidates qualities

I believe, I can critic a shopping experience with an unbiased opinion. If contracted, I will convey my evaluation in a consice and timely manner.

Mystery Shopper First Name:
Carrie Purves
Address1:
161 pinecrest circle
Address2:
City:
San Mateo
State/Province:
Fl
Zip/Postal Code:
32187
Country:
USA
Home Phone:
386-328-4654
Email:
carriediane@bellsouth.net
Work Phone:
386-937-5642
Extension:
Work Fax Number:
Work Zip/Postal Code:
32187
Mystery Shopping Experience?:
NO
Current Employer:
Currently employed since:
Position at previous employment:
Dates employed at previous job:
Spouse's place of work:
Spouse's occupation/title:
Educational Background:
High School
Degree earned:
yes
Other training:
ACCEPTANCE:
I ACCEPT the terms and condition

Cities regularly visited

Companies previously shopped for

Best/Worst Customer Service

Candidates qualities

Need something to do on my spare time!

Mystery Shopper First Name:
Ashley Spain
Address1:
217 Yacht Club Dr.
Address2:
City:
Fort Walton Beach
State/Province:
Florida
Zip/Postal Code:
32548
Country:
United States
Home Phone:
850-243-2858
Email:
sunbabe360@yahoo.com
Work Phone:
none
Extension:
none
Work Fax Number:
none
Work Zip/Postal Code:
none
Mystery Shopping Experience?:
NO
Current Employer:
Currently employed since:
Position at previous employment:
Keyholder/sales associate
Dates employed at previous job:
April 2003 to August 2003
Spouse's place of work:
Spouse's occupation/title:
Student
Educational Background:
High School
Degree earned:
not yet
Other training:
experience in retail
ACCEPTANCE:
I ACCEPT the terms and condition

Cities regularly visited

Fort Walton Beach, Florida Destin, Florida

Companies previously shopped for

Best/Worst Customer Service

My worst customer service experience would have to be when I was very rude to by an employee of a store. They seemed to be very annoyed by the fact that I was in the store, asking quiestions. They were so rude that I made me never want to go back to that store again.

Candidates qualities

I believe that I am a good candidate as a Mystery Shopper because I have had many good, and bad experiences as a customer. I love to shop, so in my opinion, it is very important for an employee to behelpful, respectful, and knowledgable. I believe that it should be give and take between the customer and the employee; if the customer takes the time to come into the store, then the employee should take the time to be helpful, and kind to the customer. I have also had experience in retail, so I feel that I know what the right things are and what the wrong things are.

Mystery Shopper First Name:
Ellen Fleming
Address1:
27872 Vermont St.
Address2:
City:
Bonita Springs
State/Province:
Florida
Zip/Postal Code:
34135
Country:
USA
Home Phone:
239-947-0038
Email:
southwind51@yahoo.com
Work Phone:
239-775-5654
Extension:
Work Fax Number:
Work Zip/Postal Code:
39113
Mystery Shopping Experience?:
NO
Current Employer:
Deli/bakery manager
Currently employed since:
1987
Position at previous employment:
Hendry Corrections
Dates employed at previous job:
Jan 1986-Jan 1987
Spouse's place of work:
Spouse's occupation/title:
Deli/bakery manager
Educational Background:
High School
Degree earned:
Other training:
ACCEPTANCE:
I ACCEPT the terms and condition

Cities regularly visited

Fort Myers, Fla., Naples, Fla., Punta Gorda Fla., Port charlotte, Fla.

Companies previously shopped for

Best/Worst Customer Service

Visited a computer sales company and only one employee on duty, was there to purchase computer clasees ans training, the emplyee was not at all knowledgeble of what his company had to offer and his english was very limited, and when he did speak had a very heavy accent. Was very terse and seemed in a hurry to get us out of the store so he could answer his cell phone.

Candidates qualities

I have a very long background in sales and relating to customers. It is very important to my company that i have a good repore w/ my customers, therefore I can train MY associates the way to greet a customer, give them the help or assistance they may need, be well versed on any product we sell, or if we don't have the answer, know who to call or contact that does have the answer, train them to assist the customer in every way, if the product or item is not available to offer an alternate item, give suggestions on things that go with the customers purchase, to make their visit a pleasant one.

Mystery Shopper First Name:
Neytha Lewis
Address1:
1035 Caliente Drive, apt. 1 B
Address2:
City:
Jacksonville
State/Province:
Florida
Zip/Postal Code:
32211
Country:
USA
Home Phone:
904-994-7724
Email:
rainspiration@yahoo.com
Work Phone:
Extension:
Work Fax Number:
Work Zip/Postal Code:
Mystery Shopping Experience?:
NO
Current Employer:
Currently employed since:
Position at previous employment:
Dates employed at previous job:
Spouse's place of work:
Spouse's occupation/title:
Customer Service Rep.
Educational Background:
College
Degree earned:
Other training:
Class D security license
ACCEPTANCE:
I ACCEPT the terms and condition

Cities regularly visited

Companies previously shopped for

Best/Worst Customer Service

Candidates qualities