Mystery Shopper Source

 

MSS Index/Idaho Mystery Shoppers

Mystery Shopper First Name:      Jama Hamel
Address1:                        3205 Fircrest Ave
Address2:                       
City:                            Caldwell
State/Province:                  Idaho
Zip/Postal Code:                 83605
Country:                         USA
Home Phone:                      208-453-1719
Email:                           Jama953@msn.com
Work Phone:                      208-695-1344
Extension:                      
Work Fax Number:                
Work Zip/Postal Code:            83605
Mystery Shopping Experience?:    NO
Current Employer:                Student
Currently employed since:        2004
Position at previous employment: Student
Dates employed at previous job:  5-19-97 to 7-02-04
Spouse's place of work:         
Spouse's occupation/title:       Student
Educational Background:          College
Degree earned:                  
Other training:                  Wal-Mart employee for seven years
ACCEPTANCE:                      I ACCEPT the terms and condition

Cities regularly visited:

Boise, Idaho
Nampa, Idaho
Caldwell, Idaho
Meridian, Idaho
Ontario, Oregon
Weiser, Idaho
Kuna, Idaho
Eagle, Idaho

Companies previously shopped for:


Best/Worst Customer Service:

While shopping at the local grocery store the other night, there was a pallet of strawberries on the floor in a display with no price on it.  I found a clerk, Jim, working in the produce department and asked him what the price was.  He looked at me and without smiling or saying anything, he walked over toward the strawberries.  On his way, he saw some in the bunk on the counter, pointed to them and said, "$1.98, see the price is marked right here, all you had to do was look a little bit," then walked off.  He didn't put a price on the dispaly or even go over to it to see of the price had fallen, he just went back to what he was doing.

Candidates qualities:

I worked for Wal-Mart for seven years, so I know what an employee should behave like, what is acceptable and what is not.  With my experience I also pay close attention to detail in stores and restaurants, I see beyond the superficial to behind the scenes.
 
Mystery Shopper First Name:      John McDaniel
Address1:                        622 Burrell Ave #30
Address2:                       
City:                            Lewiston
State/Province:                  ID
Zip/Postal Code:                 83501
Country:                         United States
Home Phone:                      208-746-4537
Email:                           crendel@gmail.com
Work Phone:                     
Extension:                      
Work Fax Number:                
Work Zip/Postal Code:            83501
Mystery Shopping Experience?:    NO
Current Employer:                Multi Service Specialist
Currently employed since:        2/2003
Position at previous employment: Sales
Dates employed at previous job:  1999-2002
Spouse's place of work:          Regence Blueshield of ID
Spouse's occupation/title:       Claims Specialist
Educational Background:          College
Degree earned:                  
Other training:                  10 years of customer service
ACCEPTANCE:                      I ACCEPT the terms and condition

Cities regularly visited:

Clarkston, WA

Companies previously shopped for:


Best/Worst Customer Service:

My best customer service experience is when I go to any business and they know me by my name or what I need from them.

My worst customer service experiences have always revolved around indifference. Without many details, it is the lack of detail and the willingness to go the next step or as the cliche goes "the extra mile".

Candidates qualities:

I have always prided myself on my customer service and making a customer feel like they have just been treated to an experience like no other. Whether it has to do with a dining experience or a major service transaction, the customer must feel like they have received their money's worth or they WILL go elsewhere. I have studied and trained through my employers and my years of experience on what to do as well as what "not" to do in almost any service situation. My experience is very valuable to me and I believe it would be valuable to anyone that wishes to utilize my services to gain knowledge on how their team is doing.
 

Mystery Shopper First Name:      Diane McKitrick
Address1:                        1880 Sequoia Drive
Address2:                       
City:                            Idaho Falls
State/Province:                  ID
Zip/Postal Code:                 83404
Country:                         USA
Home Phone:                      208-528-8437
Email:                           macdr1@juno.com
Work Phone:                     
Extension:                      
Work Fax Number:                 208-528-8437
Work Zip/Postal Code:           
Mystery Shopping Experience?:    NO
Current Employer:                Mother
Currently employed since:        10/24/2002
Position at previous employment: Teacher
Dates employed at previous job:  8/1/1996 through 10/24/2002
Spouse's place of work:          Barnes & Noble
Spouse's occupation/title:       Mother
Educational Background:          College
Degree earned:                   B.A. in Education
Other training:                 
ACCEPTANCE:                      I ACCEPT the terms and condition

Cities regularly visited:

Idaho Falls, Pocatello, Salt Lake City

Companies previously shopped for:


Best/Worst Customer Service:

Our favorite restaurant is the Shilo Inn Restaurant.  I think the reason is because my husband and I enjoyed our best dining experiences here.  We received terrific service from our server.  All of the the employees we came into contact with were very polite and seemed to geniunely enjoy serving others.  We were extremely impressed with the service speed and food delivery.  The atmosphere of the restaurant was very comfortable and romantic.  They had a live pianist perform during our dinner.  The music was very soft and pleasant.  Both entree's had excellent flavor and the portion sizes of both exceed our expectation.  We had an awesome experience. 

Candidates qualities:

I've been employed as a teacher for a little over 6 year, therefore,  I've been trained to communicate through writing and person to person.  I love to shop and enjoy meeting new people, which I think is a perfect combination for a mystery shopper.  My hours are very flexible, since I decided to stay home with my baby.
 
Mystery Shopper First Name:
Carrol Watson
Address1:
19785 Upper Pleasant Ridge Road
Address2:
City:
Caldwell
State/Province:
Idaho
Zip/Postal Code:
83607
Country:
United States of America
Home Phone:
208 455 5255
Email:
kncwatson@yahoo.com
Work Phone:
208 880 9249
Extension:
Work Fax Number:
Work Zip/Postal Code:
Mystery Shopping Experience?:
YES
Current Employer:
Teacher
Currently employed since:
1996
Position at previous employment:
Teacher
Dates employed at previous job:
1979-1996
Spouse's place of work:
Self-employed home repair
Spouse's occupation/title:
Teacher
Educational Background:
College
Degree earned:
Other training:
Cooking for church camps
ACCEPTANCE:
I ACCEPT the terms and condition

Cities regularly visited

Caldwell Boise Nampa Meridian Eagle Homedale Marsi

Companies previously shopped for

shopn'chek speedmark roper nop

Best/Worst Customer Service

When I walked into the store, the clerk met me with a friendly greeting which made me feel welcome. As I continued to browse in the clothing department, she came to me and asked if she could help me find anything. I told her that I was just looking. After I had found an item and was continuing to shop, she came to me,took the item, andput it in a fitting room so I could continue to shop. After looking for a few minutes, she showed me to the fitting room where she had put my garment. When I came out and started toward the cashier's counter, she asked me how I would like to pay for the item. After she finished the transaction, she told me to have a nice day and come back. My shopping trip was a delightful time because this associate seemed so caring and made me feel so good about my shopping experience.

Candidates qualities

I love to shop and am detail-oriented. I feel I could give some valuble feedback which would help to enhance the client's customer's satisfaction.

Mystery Shopper First Name:
Carrol Watson
Address1:
19785 Upper Pleasant Ridge Road
Address2:
City:
Caldwell
State/Province:
Idaho
Zip/Postal Code:
83607
Country:
USA
Home Phone:
208-455-5255
Email:
kncwatson@yahoo.com
Work Phone:
208-880-9249
Extension:
Work Fax Number:
Work Zip/Postal Code:
Mystery Shopping Experience?:
YES
Current Employer:
teacher
Currently employed since:
1996
Position at previous employment:
Teacher
Dates employed at previous job:
1979-1996
Spouse's place of work:
Self employed handyman
Spouse's occupation/title:
Teacher
Educational Background:
College
Degree earned:
Other training:
Cooking Music County expanded food and nutrition education program
ACCEPTANCE:
I ACCEPT the terms and condition

Cities regularly visited

Caldwell, ID Nampa, ID Meridian, ID Boise, ID Eagle, ID Middleton, ID Ontario, OR

Companies previously shopped for

Shopn'chek Nop Roper Speedmark

Best/Worst Customer Service

I went grocery shopping and was ready to check out. The clerk greeted me and began processing my groceries. I noticed that she made a mistake on my items. When I pointed it out, her demeaner changed immediately and she grimaced as she jerked out the receipt and began to check it over again. She was obviously upset with me. After repeated the questionable transaction, she found that I had been correct about the error. She never apologized but went right on. I tried to calm her by expressing my regret about her having to do so much figuring for me, but that didn't help either. When I left, I felt like never returning to that store again.

Candidates qualities

I love to shop and enjoy good customer service. I feel that I could give some beneficial feedback to the clients for whom I am shopping. I am people- oriented and like to interact which gives opportunity for proper assessment.

Mystery Shopper First Name:      Carrol Watson
Address1:                        19785 Upper Pleasant Ridge Road
Address2:                       
City:                            Caldwell
State/Province:                  Idaho
Zip/Postal Code:                 83607
Country:                         USA
Home Phone:                      208-455-5255
Email:                           kncwatson@yahoo.com
Work Phone:                      208-880-9249
Extension:                      
Work Fax Number:                
Work Zip/Postal Code:           
Mystery Shopping Experience?:    YES
Current Employer:                teacher
Currently employed since:        1996
Position at previous employment: Teacher
Dates employed at previous job:  1979-1996
Spouse's place of work:          Self employed handyman
Spouse's occupation/title:       Teacher
Educational Background:          College
Degree earned:                  
Other training:                  Cooking  Music  County expanded food and nutrition education program
ACCEPTANCE:                      I ACCEPT the terms and condition

Cities regularly visited:

Caldwell, ID  Nampa, ID  Meridian, ID  Boise, ID  Eagle, ID  Middleton, ID  Ontario, OR

Companies previously shopped for:

Shopn'chek  Nop Roper  Speedmark

Best/Worst Customer Service:

I went grocery shopping and was ready to check out.  The clerk greeted me and began processing my groceries.  I noticed that she made a mistake on my items.  When I pointed it out, her demeaner changed immediately and she grimaced as she jerked out the receipt and began to check it over again.  She was obviously upset with me.  After repeated the questionable transaction, she found that I had been correct about the error.  She never apologized but went right on.  I tried to calm her by expressing my regret about her having to do so much figuring for me, but that didn't help either.  When I left, I felt like never returning to that store again.

Candidates qualities:

I love to shop and enjoy good customer service.  I feel that I could give some beneficial feedback to the clients for whom I am shopping.  I am people- oriented and like to interact which gives opportunity for proper assessment.

 

Mystery Shopper First Name:
Carrol Watson
Address1:
19785 Upper Pleasant Ridge Road
Address2:
City:
Caldwell
State/Province:
Idaho
Zip/Postal Code:
83607
Country:
USA
Home Phone:
208-455-5255
Email:
kncwatson@yahoo.com
Work Phone:
541-889-8475
Extension:
Work Fax Number:
Work Zip/Postal Code:
97914
Mystery Shopping Experience?:
YES
Current Employer:
teacher
Currently employed since:
1996
Position at previous employment:
teacher
Dates employed at previous job:
1979-1996
Spouse's place of work:
Self- Employed Handyman
Spouse's occupation/title:
Teacher
Educational Background:
College
Degree earned:
Other training:
Expanded food and nutrition education program for the county extention prog
ACCEPTANCE:
I ACCEPT the terms and condition

Cities regularly visited

Nampa, Idaho Middleton, Idaho Caldwell, Idaho Eagle, Idaho Boise, Idaho Meridian, Idaho Ontario, Oregon

Companies previously shopped for

shopn'chek nop roper speedmark

Best/Worst Customer Service

I was checking out my groceries at the grocery store. The clerk greeted me and began processing my groceries. About halfway through my order I noticed a mistake she made and pointed it out. Her demeaner suddenly changed and she grimaced fiercely as she jerked the receipt out of the register. She snorted and began to figure my totals again. To her amazement and shock, she discovered that she had indeed made an error. She quickly completed the transaction without appologizing. I left the store thinking to myself that I never wanted to go back to that store again.

Candidates qualities

I find it relaxing to shop. I am people-oriented and enjoy good rapport with those around me. I believe I could give beneficial information to those for whom I am shopping. Customer service is extremly important and programs such as this help in giving feedback so the associates may be encouraged to make some neccessary improvements. I enjoy knowing that some employees may be rewarded for excelling in their positions.