Mystery Shopper Source

 

MSS Index/Kentucky Mystery Shoppers

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Mystery Shopper First Name:      Jessica White
Address1:                        111 Moundale Ave
Address2:                       
City:                            Winchester
State/Province:                  KY
Zip/Postal Code:                 40391
Country:                         USA
Home Phone:                      859-494-2854
Email:                           jwhite@wdky.sbgnet.com
Work Phone:                      859-967-1635
Extension:                      
Work Fax Number:                
Work Zip/Postal Code:           
Mystery Shopping Experience?:    NO
Current Employer:                sales
Currently employed since:        2003
Position at previous employment: retail sales
Dates employed at previous job:  2000-2003
Spouse's place of work:         
Spouse's occupation/title:       traffic assistant
Educational Background:          College
Degree earned:                  
Other training:                 
ACCEPTANCE:                      I ACCEPT the terms and condition

Cities regularly visited:

Lexington,Winchester,Richmond,Mt.Sterling,Paris,Nicholasville

Companies previously shopped for:


Best/Worst Customer Service:

The best experience I had pertaining to customer service was in a privately owned clothing and specialty store. I had just had my daughter about two months prior so I was going to treat myself to a shopping spree to celebrate being back to my normal size. The employees there were wonderful. They took care of my daughter while I shopped and were extremely attentive to my needs and concerns. I was pampered in every aspect they bought me lunch and I never had to do anything. They brought me a variety of clothes and jewelry to try on. The overall experience was very memorable. I am still a valued customer at that store and my daughter is now 8 years old.

Candidates qualities:

I am a good candidate because I have exceptional people skills and I am very well spoken. I am also not afraid to ask questions and obtain the needed answers. I am a dependable and high energy person. I feel I would do very well at being a mystery shopper for any type of company.
 

Mystery Shopper First Name:      Mary Walker
Address1:                        20 Campbell Drive  -Kentucky Hall  LR110
Address2:                       
City:                            Highland Heights
State/Province:                  KY
Zip/Postal Code:                 41076
Country:                         USA
Home Phone:                      8594488121
Email:                           walkermar@nku.edu
Work Phone:                      na
Extension:                      
Work Fax Number:                
Work Zip/Postal Code:           
Mystery Shopping Experience?:    NO
Current Employer:                student
Currently employed since:       
Position at previous employment:
Dates employed at previous job: 
Spouse's place of work:         
Spouse's occupation/title:       student
Educational Background:          College
Degree earned:                   Currently a junior
Other training:                  Certified Nurse Aide
ACCEPTANCE:                      I ACCEPT the terms and condition

Cities regularly visited:

Covington KY
Alexandria, KY
Highland Heights, KY
Cold Spring KY
Florence KY
Cincinnati, OH-  Not state I live in, but only a few minutes away.

Companies previously shopped for:


Best/Worst Customer Service:

I worked for a consumer review company for a very short time. My job was to call individuals who lived in the surrounding area, and give surveys via telephone. The surveys generally contained questions about customer satisfaction, and frequency of shopping. I remember having to call a house on a Sunday afternoon. The gentlemen that answered was extremely rude, and said terrible things about me. I was just doing my job. I decided very quickly that doing phone surveys definately wasn't the job for me.

Candidates qualities:

As I mentioned before I do have previous experience with consumer reviews. I also have a lot of customer service experience. I've worked at grocery stores, movie theatres, and fast food restaurants. I also love to shop, and eat out. I'm always looking for new experiences.

Mystery Shopper First Name:
Charles Collier
Address1:
123 Oaklawn Drive
Address2:
City:
Frankfort
State/Province:
Ky
Zip/Postal Code:
40601-1117
Country:
USA
Home Phone:
502-223-4548
Email:
chazcee@hotmail.com
Work Phone:
000-000-0000
Extension:
Work Fax Number:
Work Zip/Postal Code:
0000-0000
Mystery Shopping Experience?:
YES
Current Employer:
Retired
Currently employed since:
2003
Position at previous employment:
Branch Manager/Administrative Officer, Kentucky Division of Water
Dates employed at previous job:
1982-2003
Spouse's place of work:
Divorced
Spouse's occupation/title:
Retired
Educational Background:
College
Degree earned:
BS Business Finance
Other training:
ACCEPTANCE:
I ACCEPT the terms and condition

Cities regularly visited

In Kentucky: Louisville, Shelbyville, Taylorsville, New Castle, Frankfort, Owenton, Lawrenceburg, Versailles, Georgetown, Lexington, Richmond, Berea

Companies previously shopped for

PROS, Maritz, JM Ridgway, Satisfaction Services, CRI/CMS, Stopn'check

Best/Worst Customer Service

Best I recently had lunch at a casual seafood restaurant. The atmosphere was, neat, clean, light and airy with many floor to ceiling windows overlooking the river. Our server was efficient but pleasantly conversational. The sandwich combo she recommended was fantastic. The ample portions of fried fish were moist, flaky and flavorful with no greasy taste or feel to the coating. The onion rings were likewise. The coleslaw was fresh, tangy and well seasoned. Great meal! Worst My worst customer service experience was at a chain family restaurant. Our server was completely pre-occupied with romancing another customer. Preliminaries, ordering, delivery of drinks, etc were secondary to the mating ritual. We watched our entrees sit under the lights for 13 minutes as our server continued to flirt. We had to get the manager to get our food.

Candidates qualities

Last year I completed a 32 year career in State Government occupying mid-management level positions that centered around budgeting, finance, HR management, IT, purchasing. In addition, I have moonlighted in both retail sales and food service at various times in my college and professional career. I know customer service from both ends. While I live in Frankfort, Ky. I travel to Richmond and Louisville 1-2 times per week. So I can generally accept assignments within 20 miles of I-64 between Louisville and Lexington and I-75 between Lexington and Richmond, depending on the task and compensation. Finally, being retired gives me round the clock availability

Mystery Shopper First Name:
Dawn King
Address1:
2216 Webster Ct
Address2:
City:
Owensboro
State/Province:
KY
Zip/Postal Code:
42301
Country:
USA
Home Phone:
270-926-7900
Email:
jmk7575@aol.com
Work Phone:
270-926-7900
Extension:
na
Work Fax Number:
na
Work Zip/Postal Code:
na
Mystery Shopping Experience?:
YES
Current Employer:
Homemaker
Currently employed since:
na
Position at previous employment:
Senior Teller
Dates employed at previous job:
1997-2002
Spouse's place of work:
Da Stuart/Ak Steel
Spouse's occupation/title:
Homemaker
Educational Background:
High School
Degree earned:
Diploma
Other training:
na
ACCEPTANCE:
I ACCEPT the terms and condition

Cities regularly visited

Only Owensboro, KY 42301

Companies previously shopped for

I am sorry, I mystery shopped for a company 2 years ago, but I can't remember the name. I shopped restaurants.

Best/Worst Customer Service

I went to my local bank recently to close out my lock box. The customer service rep. was extremely nice. She apologized for taking so long with the customer before me. She was very cooperative with my requests. i have a 2 year old whom was with me, and she involved her in the transaction too. To me that was a great experience.

Candidates qualities

I am a stay-at-home mom who can shop a variety of places. I have been in customer service for years therefore I know what to look for in someone working with the public. Even though I can't remember the name of the company I worked for, I did several restaurant shops, and enjoyed it. I had to give it up for awhile due to having a baby.

Mystery Shopper First Name:
Jessica Wyatt
Address1:
Address2:
City:
State/Province:
Zip/Postal Code:
Country:
Home Phone:
Email:
Work Phone:
Extension:
Work Fax Number:
Work Zip/Postal Code:
Mystery Shopping Experience?:
SELECT ONE
Current Employer:
Currently employed since:
Position at previous employment:
Dates employed at previous job:
Spouse's place of work:
Spouse's occupation/title:
Educational Background:
SELECT ONE
Degree earned:
Other training:
ACCEPTANCE:
SELECT ONE

Cities regularly visited

Companies previously shopped for

Best/Worst Customer Service

Candidates qualities

Mystery Shopper First Name:
Jessica Wyatt
Address1:
141 Alycia Drive #5
Address2:
City:
Richmond
State/Province:
KY
Zip/Postal Code:
40475
Country:
US
Home Phone:
859-626-0937
Email:
Work Phone:
859-272-2449
Extension:
Work Fax Number:
Work Zip/Postal Code:
40571
Mystery Shopping Experience?:
NO
Current Employer:
Optical Assistant
Currently employed since:
2001
Position at previous employment:
Loan Officer
Dates employed at previous job:
200-2001
Spouse's place of work:
no
Spouse's occupation/title:
Educational Background:
College
Degree earned:
Other training:
ACCEPTANCE:
I ACCEPT the terms and condition

Cities regularly visited

London, KY Richmond, KY Lexington, KY Corbin, KY

Companies previously shopped for

Best/Worst Customer Service

Candidates qualities

Mystery Shopper First Name:
Patricia Parsons
Address1:
736 West Main St.
Address2:
City:
Lexington
State/Province:
KY
Zip/Postal Code:
40508
Country:
USA
Home Phone:
8592527706
Email:
HeavenLeigh123@yahoo.com
Work Phone:
none
Extension:
none
Work Fax Number:
none
Work Zip/Postal Code:
none
Mystery Shopping Experience?:
YES
Current Employer:
N/A
Currently employed since:
N/A
Position at previous employment:
Secretary/Receptionist
Dates employed at previous job:
Jan 2001 thru Aug 2002
Spouse's place of work:
n/a
Spouse's occupation/title:
unemployed
Educational Background:
College
Degree earned:
Associate
Other training:
ACCEPTANCE:
I ACCEPT the terms and condition

Cities regularly visited

Lexington

Companies previously shopped for

Various

Best/Worst Customer Service

My best customer experiences are the times when I am unable to locate a specific product in a retail establishment and not only are there employees nearby to help, but they actually help me find what I'm looking for instead of pawning me off on someone else. Bonus points if they don't have the product but direct me to another store that might.

Candidates qualities

I am discreet, honest, thorough and have a good memory.

Mystery Shopper First Name:
Jennifer B. Ligon
Address1:
1822 Maxine Ct.
Address2:
City:
Clarksville
State/Province:
IN
Zip/Postal Code:
47129
Country:
USA
Home Phone:
502-930-4188
Email:
jlbligon@yahoo.com
Work Phone:
502-930-4188
Extension:
Work Fax Number:
Work Zip/Postal Code:
Mystery Shopping Experience?:
NO
Current Employer:
Customer Service Associate
Currently employed since:
2004
Position at previous employment:
Customer Service Representative
Dates employed at previous job:
August 2003-March 2004
Spouse's place of work:
Circuit City
Spouse's occupation/title:
Customer Service Associate
Educational Background:
College
Degree earned:
Business Technology
Other training:
ACCEPTANCE:
I ACCEPT the terms and condition

Cities regularly visited

I can shop any city in the surrounding area of Louisville, KY. Cities that I visit everyday are Clarksville, IN, Jeffersonville, IN, and New Albany, IN, but I am willing to go to any city that is within driving distance.

Companies previously shopped for

Best/Worst Customer Service

I would say that my worst customer service expierence would be a visit that I made to Cracker Barrell. During this visit I was with a group of about 6 people. After waiting a good amount of time to be seated, we ordered drinks. We did not receive them for about 10 minutes. When they finally came we imediately ordered our food. After 30 minutes of waiting for our food the waitress comes back to deliver food. When I did not recieve mine she told me that they had ran out of chicken and dumplings and that I could wait 45 minutes for them to cook some more. As disgusted as I was that she had waited til she was delivering everyone elses food to let me know I told her that I did not want to order anything else. When we were just about ready to go and pay the bill I decided to go and talk to a manager. When I found him I explained the situation and he said that he was sorry and walked away. That was it. I then went to the front of the store and told them that I wanted another manager. The lady told me that she was it. I then explained to her the situation and she deeply apologized and went and got me some chicken and dumplings and gave them to me free of charge.

Candidates qualities

I think that I would be a good candidate because I work in customer service everyday. I in a since shop every store that I go into because I notice things that they are doing correctly and things that they are not. I also know that even the little things matter when it comes to customer service so I would not leave anything out. I would be very complete in telling you the whole story.