Mystery Shopper Source: Joining Mystery Shoppers and Companies

Mystery Shopper Source

MSS Index/Louisiana Mystery Shoppers

Mystery Shopper First Name:      Katy Mackey Address1:                        1510 Barclay Address2: City:                            Natchitoches State/Province:                  LA Zip/Postal Code:                 71457 Country:                         USA Home Phone:                      5803264451 Email:                           smackey42@hotmail.com Work Phone:                      n/a Extension: Work Fax Number:                 n/a Work Zip/Postal Code:            71457 Mystery Shopping Experience?:    NO Current Employer:                crew member Currently employed since:        March 2005 Position at previous employment: General Manager Dates employed at previous job: November 2002-February 2005 Spouse's place of work:          n/a Spouse's occupation/title:       Sonic Educational Background:          College Degree earned:                   in progress Other training:                  n/a ACCEPTANCE:                      I ACCEPT the terms and condition Cities regularly visited: Shreveport, Leesville, Alexandria, DeRidder, and Mansfield Companies previously shopped for: Best/Worst Customer Service: The worst experience I have ever had would not be the time I went to the local Popeye's. I decided to order my food by drive-thru, and as my car rolled over the sensor to alert the drive-thru operator of a customer I was greeted by, "POPEYE'S!". I was startled to no end as the woman YELLED at me in a nasty snarl. Not "welcome to popeye's" or "how can I take your order?", just flat out the name of the establishment which I was already quite aware of. I then tried to give her my order, because I was under the impression that that was the next step. It was impossible to get my combo order out, because she would cut me off and interupt me everytime I said something. It's one thing to prompt a customer that is not sure of what he/she would like, but I knew exactly what I wanted and would have told her everything she asked me if she would have just listened to me instead of blatantly assuming I was stupid and had never been to Popeye's before. When I finally got to the window I was not greeted by the attend Candidates qualities: I am a good candidate to be a mystery shopper because I have worked in the retail business for about 7 years. I have experienced mystery shoppers coming to the establishments I have worked at and know what they look for, and know how they expect and should be treated. A mystery shopper is a very important part of a business because it allows managers and owners to see how they're employees perform without supervision most of the time.
Mystery Shopper First Name:      nenette seaux Address1:                        7626 airline highway, apt. 113 Address2: City:                            baton rouge State/Province:                  la. Zip/Postal Code:                 70814 Country:                         usa Home Phone:                      225-926-2542 Email:                           softie100@hotmail.com Work Phone:                      225-926-2542 Extension: Work Fax Number: Work Zip/Postal Code:            70814 Mystery Shopping Experience?:    YES Current Employer:                unemployed Currently employed since: Position at previous employment: 1 week Dates employed at previous job: Spouse's place of work: Spouse's occupation/title:       homeaker Educational Background:          High School Degree earned: Other training: ACCEPTANCE:                      I ACCEPT the terms and condition Cities regularly visited: baton rouge, baker, denham springs, la. Companies previously shopped for: mystics Best/Worst Customer Service: i was at bennigans, the hosts, waiters cashiers, food, service etc, were fantastic! Candidates qualities: im flexible, will work all hours, reliable and dedicated.
Mystery Shopper First Name:      Rebecca Clark Address1:                        46269 N. Cherry St #12 Address2:                        Po Box 901, Independnece, La70443 City:                            Hammond State/Province:                  LA Zip/Postal Code:                 70401 Country:                         USA Home Phone:                      985-419-8925 Email:                           cajunladyrac@aol.com Work Phone:                      985-543-0144 Extension: Work Fax Number: Work Zip/Postal Code:            70403 Mystery Shopping Experience?:    NO Current Employer:                server Currently employed since:        6/2004 Position at previous employment: lineworker Dates employed at previous job: 2/2004 to 6/2004 Spouse's place of work:          N/a Spouse's occupation/title:       Server Educational Background:          College Degree earned:                   have no degree yet Other training: ACCEPTANCE:                      I ACCEPT the terms and condition Cities regularly visited: Covington, Mandeville, Baton Rouge Gulfport MS, Bioloxi, MS Companies previously shopped for: Best/Worst Customer Service: Just this past week, I went to the mall to buy a new outfit for myself. I went into Sears first. No one asked me if I needed help even though I was there for at least 15 minutes looking through the clothes racks. I saw three different employees while searching for something and not one offered to help. i left there and went to Dilliard's. It was the same thing there. This time I even looked around for someone to help me but the two employees I tried to approach were so engrossed in talking to each other, I don't even know if they saw me. I then went to New York & CO. When I walked in this store, I wasn't even there a minute before one of the girls asked if they could help me with anything. Finally, I found a place where I wasn't invisible. I made my purchase at NY & Co. because she was able to help me find what I was looking for, but at the other two stores, I got aggravated because I really didn't know where to look. And Dilliard's was unpleasantly hot. Candidates qualities: I believe I would be a good mystery shopper, because I pay attention to details.
Mystery Shopper First Name:      Angela Wheat Address1:                        20601 Riverside Road Address2: City:                            Springfield State/Province:                  Louisiana Zip/Postal Code:                 70462 Country:                         United States Home Phone:                      2256953807 Email:                           bukkwheat@charter.net Work Phone:                      NA Extension: Work Fax Number: Work Zip/Postal Code: Mystery Shopping Experience?:    YES Current Employer:                NA Currently employed since:        NA Position at previous employment: Purchasing Manager Dates employed at previous job: April 1999 - April 2003 Spouse's place of work:          Shell Chemical Spouse's occupation/title:       NA Educational Background:          College Degree earned:                   BA Management Other training: ACCEPTANCE:                      I ACCEPT the terms and condition Cities regularly visited: Baton Rouge, New Orleans, Denham Springs, Walker, Gonzales, Covington Companies previously shopped for: Service Intelligence Best/Worst Customer Service: One of the best experiences that I have had was when I needed to buy flower girl dresses for my three girls. Their ages are ten, six and two and are hard to shop for. I visited a local children's boutique to search for the dresses. I fully expected that this would be the first stop of many. Much to my suprise, the sales representative immediately assessed what I was looking for, the girl's sizes, and the girl's personal preferences. Within twenty minutes, all three girls had the perfect dresses. WOW! What a terrific salesperson! I will definetly return to this store for any clothing needs that my children have and recommend others as well. Candidates qualities: I am very observant and detail oriented. I enjoy shopping and giving honest opinions in order to benefit the client. I am a college graduate specializing in the Purchasing profession. I am the mother of four small children - so I am constantly on the move.
Mystery Shopper First Name:      Melanie Bankens Address1:                        2774 Evergreen Rd. Address2: City:                            Westlake State/Province:                  LA Zip/Postal Code:                 70669 Country:                         USA Home Phone:                      337-433-5615 Email:                           melruthtamar@yahoo.com Work Phone:                      337-842-4819 Extension: Work Fax Number:                 337-433-5615 Work Zip/Postal Code:            70669 Mystery Shopping Experience?:    YES Current Employer: Currently employed since:        Nov 04 Position at previous employment: Dates employed at previous job: Spouse's place of work: Spouse's occupation/title:       Massage Therapist Educational Background:          College Degree earned:                   Licensed Massage Therapist Other training: ACCEPTANCE:                      I ACCEPT the terms and condition Cities regularly visited: Lake Charles, Sulphur, Westlake, Mossbluff, Lafayette, Crowley, Jennings Companies previously shopped for: Service Intelligence Best/Worst Customer Service: The best experience I have had was not too long ago. I was shopping at Home Depot for windows. As soon as the employee spotted me he came over and offered his complete assistance. I had many questions and he patiently answered each and every one. Going completely out of his way to help me make an informative decision about which brand to go with; and not pressuring me to go with the most expensive one. I will definately be going back to him! Candidates qualities: I am a business owner and my work schedule is flexible and I enjoy mystery shopping thoroughly.
Mystery Shopper First Name:      Moriah Callison Address1:                        6107 a Nowak Court Address2: City:                            Fort Polk State/Province:                  La Zip/Postal Code:                 71459 Country:                         United States Home Phone:                      337-535-3395 Email:                           moriahcallison@yahoo.com Work Phone: Extension: Work Fax Number: Work Zip/Postal Code: Mystery Shopping Experience?:    NO Current Employer:                Not employed Currently employed since: Position at previous employment: Real Estate Consultant Dates employed at previous job: December 2002-Jan 2004 Spouse's place of work:          U.S, Army Spouse's occupation/title: Educational Background:          College Degree earned: Other training:                  Manager training, Clerical training, Restaurant training ACCEPTANCE:                      I ACCEPT the terms and condition Cities regularly visited: Alexandria, Lake Charles, Leesville, Deridder Companies previously shopped for: Best/Worst Customer Service: My Family and I went to eat at a local restaurant a few weeks back and had a horrible experience. It took 20 minutes for our drink order to be taken, 10 more minutes to receive the drinks. Our food took 30 minutes to arrive, it was cold. our server(Sara) checked on us a total of two times to refill our drinks. We asked for Steak Sauce, it didn't arrive for 15 minutes. It was a very unpleasant experience. Candidates qualities: I have experience in many different fields. I believe in being honest when critiquing a company. As a consumer, I expect Excellent Customer Service. I believe that if I am spending my hard earned money in a place of business that I deserve to be treated respectfully and given full attention. I also believe in the integrity of the product that is being sold, whether it is a food item, clothing, books, etc. I am able to remember small details. I believe that I would be a great asset to companies.
Mystery Shopper First Name:      Marie Rhodes Address1:                        100 teal lane apt 44 Address2: City:                            Lafayette State/Province:                  LA. Zip/Postal Code:                 70507 Country:                         USA Home Phone:                      337/264/7367 Email:                           marierhodes@cox.net Work Phone:                      337/296/7506 Extension:                       NA Work Fax Number:                 337/264/7367 Work Zip/Postal Code:            70507 Mystery Shopping Experience?:    NO Current Employer:                Merchandising Team Lead Currently employed since:        Feb 2004 Position at previous employment: Office manager Dates employed at previous job: may 03 - nov 03 Spouse's place of work:          Superior Diving Company INC. Spouse's occupation/title:       self employed Educational Background:          College Degree earned:                   management Other training:                  merchandising,sales,customer service associate ACCEPTANCE:                      I ACCEPT the terms and condition Cities regularly visited: Opelousas,abbeville,maurice,New Iberia,Broussard,Baton Rouge,Lafayette,Erath Companies previously shopped for: Best/Worst Customer Service: When going to a fast food drive through and as I being handed my food and beverage I asked the question that I'm sure many people have asked also is my food the correct items in the bag.I was told yes and when I returned to my home to discover in fact that it wasn't. When I called to let this establishment know of their mistake no one answered the phone. Candidates qualities: I have been in management that deals with the public, and I know what true customer service is supposed to be. What companies who employ the people expect their employees to perform! When it comes to customer service and how they want them to perform the job and the representation of their company.
Mystery Shopper First Name:      Janet Greer Address1:                        404 Monarch Address2: City:                            Monroe State/Province:                  LA Zip/Postal Code:                 71203 Country:                         USA Home Phone:                      318-343-4103 Email:                           jlgreer2002@hotmail.com Work Phone:                      318-237-0209 Extension: Work Fax Number:                 318-343-4103 Work Zip/Postal Code:            71203 Mystery Shopping Experience?:    NO Current Employer:                Temporary Representative Currently employed since:        01/01/04 Position at previous employment: Temporary Representative Dates employed at previous job: June 2002 - January 2003 - We moved to Louisiana Spouse's place of work:          International Paper Spouse's occupation/title: Educational Background:          College Degree earned:                   Associate Degreee Data Processing Other training: ACCEPTANCE:                      I ACCEPT the terms and condition Cities regularly visited: Monroe, Louisiana Bastrop, Louisiana Ruston Louisiana Fordyce, Arkansas Pine Bluff, Arkansas Hamburg Arkansas Monticello Arkansas Shreveport Louisiana Companies previously shopped for: Best/Worst Customer Service: My worst was when a sales associate, at a major retail chain, jerked the credit card "pen" away from me when the pen would not work. She treated me as if I were a child that didn't know what to do. This not only took me by surprise but embarassed me greatly. I said my thanks (the sales associate did not) with a smile on my face and went directly to the shift supervisor/manager for the store. The next time was when I had decided to take a day off from the makeup routine! I walked into a named brand furniture store and walked around looking for a new sofa. After 30 minutes of being in the store and no service from a sales associate I proceeded to walk out. At the front of the store were all six associates sitting up front. One asked then as I was walking out, could she help me, at this point I was upset and angry because I didn't "fit the mould" to be in the store. I politely smiled and stated that I was looking at the sofas and found one that was of interest to me but I was never approached by a sales assoicate, therefore if I am not important enough to be approached or helped after 30 minutes then my business needs to be done elsewhere, I left while all the sales associates stood there with a shocked look on their faces. The best customer services was at the next furniture store where I actually bought my sofa. The sales person was very patient and helpful, even helped me to pick out app Candidates qualities: I have been on both sides of the counter, I have been the sales person and I have been the customer. The old term the customer is always right still remain true for me. Even if the customer is not right, make them feel like they are. It will only anger them if you treat them any differently. Also, I see products or display that catch my eye, I will go to it or even try it. I love to shop, having four kids means I need a bargin, I need convenience and I need service. I am one to keep a level head and to keep my thoughts clear when making judgement or decisions about a product, company or service.
Mystery Shopper First Name:      Vicente Burke Address1:                        6219 Beechwood Drive Address2:                        Null City:                            Baton Rouge State/Province:                  Louisiana Zip/Postal Code:                 70805 Country:                         U.S. Home Phone:                      225-266-9277 Email:                           freakiev@lycos.com Work Phone:                      225-266-9277 Extension:                       0 Work Fax Number:                 225-355-3751 Work Zip/Postal Code:            70805 Mystery Shopping Experience?:    YES Current Employer:                Self employed Currently employed since:        2001 Position at previous employment: Event Speacialist Dates employed at previous job: 7/2002-7/2004 Spouse's place of work:          Null Spouse's occupation/title:       Null Educational Background:          High School Degree earned:                   Null Other training:                  Real Estate 101-A.C. & Refrigeration ACCEPTANCE:                      I ACCEPT the terms and condition Cities regularly visited: Baker Zachary Hammond West Baton Rouge Baton Rouge Companies previously shopped for: Speedmark Servicesleuths Shopnchek Secretshoppercompany Maritzresearch Acloserlook Best/Worst Customer Service: My best customer service experience was receiving help on a cellular phone bill, the rep was very helpful and polite. The rep went well beyond what was needed to perform his job properly. He made sure that all my questions were answered, and tried to prevent further problems I may encounter in the future. Candidates qualities: I am a wonderful Mystery Shopping candidate because I have more than three years experience. In those three years, I have performed assignments for various companies, and conducted audits in all types of industries. I am also extremely relaible, and trustworthy. I perform all shops with the utmost discretion and submit reports in a timely fashion.
Mystery Shopper First Name:      Destiny Dickerson Address1:                        4808 Lafon Dr. Address2: City:                            New Orleans State/Province:                  LA Zip/Postal Code:                 70126 Country:                         USA Home Phone:                      504-243-0811 Email:                           imbeautiful1@bellsouth.net Work Phone:                      504-214-0413 Extension: Work Fax Number:                 504-717-4172 Work Zip/Postal Code: Mystery Shopping Experience?:    YES Current Employer:                N/A Currently employed since:        N/A Position at previous employment: N/A Dates employed at previous job: N/A Spouse's place of work:          N/A Spouse's occupation/title:       Personal Shopping Service Provider Educational Background:          College Degree earned: Other training: ACCEPTANCE:                      I ACCEPT the terms and condition Cities regularly visited: New Orleans, LA Metairie, LA Gretna, LA Kenner, LA Jefferson, LA Companies previously shopped for: Not able to disclose. Best/Worst Customer Service: I entered the location and was warmly greeted immediately by Brittney. She immediately asked if she could help me. I told her I was just looking. After a few minutes, she re-approached me and asked if I was looking for something specific. I told her I wished to look at some sectional sofas. She took me to the living area showroom where they were located. Brittney, was very attentive to me and listened to what I was looking for in a sofa. As she waited on me, she would also greet any customer that came into the location in a warm and welcoming manner. I asked Brittney for a card. I told her I wished to think about the purchase. She gave me her card and told me that any associate could help me when I came back in and to just mention or show the card to the associate. I thanked her for her time and she wished me a good evening and immediately gave her attention to other customers. There were five other customers in the store when I first arrived. Four more customers came into the location during my visit. The showrooms were well maintained, clean and free of clutter. The sales floor (where the entrance id located) was clean and free of debris. Current sales catalogs were located on a table, near the entrance. Credit applications were available on various tables throughout the store. They were also available at the customer service desk. All the merchandise was organized and well grouped. The lighting was at a very comfortable level, and inviting. Brittney was very efficient and professional throughout my visit. She made me feel comfortable shopping at this location, and I would certainly make a purchase from her at this location in the future. Candidates qualities: I am objective, detail oriented, and professional. I have the ability to retain, massive amounts of information. I am dependable, and hard working. I would make a perfect mystery shopper for any company.
Mystery Shopper First Name:: Elizabeth Miller
Address1:: 504 Rienzi Drive
Address2:
City:: LaPlace
State/Province:: Louisiana
Zip/Postal Code:: 70068
Country:: USA
Home Phone:: 5044160270
Email:: lizlovesrome@yahoo.com
Work Phone:: 9856527010
Extension:
Work Fax Number:
Work Zip/Postal Code:: 70068
Mystery Shopping Experience?:: NO
Current Employer:: waitress
Currently employed since:: 2001
Position at previous employment:: none
Dates employed at previous job:: none
Spouse's place of work:: none
Spouse's occupation/title:: Waitress/student
Educational Background:: College
Degree earned:: not yet finished
Other training:
ACCEPTANCE:: I ACCEPT the terms and condition

Cities regularly visited

LaPlace, Kenner, New Orleans, Metaire, Destrehan, Norco, Harahan, Gramercy, Garyville, Lutcher

Companies previously shopped for

Best/Worst Customer Service

My best customer expirence was at Applebee's in Kenner. Our waitress was excellent. She was very attented to our table as well as her other tables. My boyfriend and I never had an empty drink. My boyfriend drinks a lot of tea. Our plates were cleared off as soon as we were done. She always had a smile on her face and a great personality. The manager there was very nice as well. He greeted us as we entered and told us to have a great night as we left.

Candidates qualities

I have been a waitress for three years. I know what waitresses are supposed to do and what they are not. At our store, we also have mystery shoppers. I know what they look for so I believe I would be good for the job. I know how the managers are supposed to act, whether or not the place is clean, if the food taste good, did anyone greet you other than your waitress, etc.

Mystery Shopper First Name:: Paula Bertrand
Address1:: 4
Address2:
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Email:
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Mystery Shopping Experience?:: SELECT ONE
Current Employer:
Currently employed since:
Position at previous employment:
Dates employed at previous job:
Spouse's place of work:
Spouse's occupation/title:
Educational Background:: SELECT ONE
Degree earned:
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ACCEPTANCE:: SELECT ONE

Cities regularly visited

Companies previously shopped for

Best/Worst Customer Service

Candidates qualities

Mystery Shopper First Name:: Paula Bertrand
Address1:: 4315 Benoit Lane
Address2:
City:: Lake Charles
State/Province:: LA
Zip/Postal Code:: 70605
Country:: USA
Home Phone:: 337-480-0332
Email:: blainepaula@cox-internet.com
Work Phone:: 337-583-5096
Extension:
Work Fax Number:: 337-583-5030
Work Zip/Postal Code:: 70664
Mystery Shopping Experience?:: YES
Current Employer:: Human Resources Administrator
Currently employed since:: 1999
Position at previous employment:: Special Events Coordinator
Dates employed at previous job:: 1995-1999
Spouse's place of work:: Icee of Lake Charles
Spouse's occupation/title:: Human Resources Administrator
Educational Background:: College
Degree earned:: NA
Other training:
ACCEPTANCE:: I ACCEPT the terms and condition

Cities regularly visited

Lake Charles Sulphur Westlake Moss Bluff Iowa Jennings Welsh Beaumont Crowley Lafayette

Companies previously shopped for

Kroger Sonic Bonanza

Best/Worst Customer Service

I recently performed a secret shop in which I was required to visit the store's customer service desk and inquire about the store's savings card program. I approached the booth and stood there for over 3 minutes without being acknowledged or looked at by any of the three associates who were working the booth. They were engaged in business conversation, however they were supposed to at least acknowledge my presence and tell me they would be with me shortly. I left the service desk area and came back around 2 minutes later and the same situation occurred with me being ignored. Finally, I spoke up and asked the associates if someone could help me apply for a store savings card and one of the associates huffed under her breath and rolled her eyes at me. This was by far the worse "customer service" experience I've had in a long time.

Candidates qualities

I am a well presented person who enjoys challenges and meeting new people. I speak well to individuals that I do not know and do not mind asking questions to strangers. I like shopping and getting out and trying new things. Secret shopping is especially exciting to me because most of the places that I shop are places where I would need to visit for my own individual needs so the value is two-fold to me and my family! I take the opportunities to do the shops seriously as I know they affect the individuals that are reported and the stores that employ the shoppers to achieve their goals in achieving excellent customer service and store quality.

Mystery Shopper First Name:: Amy Stafford
Address1:: 3 peltier Drive
Address2:: P.O. Box 1595
City:: Ponchatoula
State/Province:: LA
Zip/Postal Code:: 70454
Country:: usa
Home Phone:: 985-370-4722
Email:: candlesbyamy2003@yahoo.com
Work Phone:: 9853704722
Extension:
Work Fax Number:: 7756185227
Work Zip/Postal Code:
Mystery Shopping Experience?:: YES
Current Employer:: self
Currently employed since:: 2001
Position at previous employment:: Phlebotomist/lab asst
Dates employed at previous job:: 3 years
Spouse's place of work:: Dow Chemical
Spouse's occupation/title:: Business/Marketing
Educational Background:: College
Degree earned:: Medical Assistant, Phlebotomist, lab asst
Other training:: business
ACCEPTANCE:: I ACCEPT the terms and condition

Cities regularly visited

Hammond, LA Covington, LA Ponchatoula, LA Independence, LA Madisonville, LA Mandeville, LA Slidell, LA

Companies previously shopped for

I have shopped for several of the companies helping a friend whom has been doing them for 5 years.

Best/Worst Customer Service

My worst customer service experience as a customer, I had ordered a chicken/taco salad with hot peppers and had pretty much finished my drink before she brought it she never returned to check on me to bring me another drink, my mouth was on fire and she never brought my check! As for as the best I have had quite a few!

Candidates qualities

Because I have not only worked in the medical field for 12 years, I have worked in public relations of all areas therefore I am very much a people person!

Mystery Shopper First Name:: Gregory Tucker
Address1:: 3020 Coulquitt Rd #802
Address2:
City:: Shreveport
State/Province:: La
Zip/Postal Code:: 71118
Country:: United States
Home Phone:: 318-687-6356
Email:: gsoreal2003@yahoo.com
Work Phone:: 318-222-6903
Extension:
Work Fax Number:
Work Zip/Postal Code:: 71118
Mystery Shopping Experience?:: NO
Current Employer:: home work
Currently employed since:: 1year
Position at previous employment:: detail artist
Dates employed at previous job:: 2/04-04/02/04
Spouse's place of work:
Spouse's occupation/title:: none
Educational Background:: College
Degree earned:: no
Other training:: paralegal studies
ACCEPTANCE:: I ACCEPT the terms and condition

Cities regularly visited

I have not kids and I travel into New Orleans and Dallas, but I reside in Shreveport,La

Companies previously shopped for

Best/Worst Customer Service

When I was at the car wash and a guy wanted me to clean his running board also. But in our contract it said we didn't do that. But make a short story short he gave me a big tip for my job and shacked my hand and said you have a lot of patience with people.

Candidates qualities

I am a single young male that is handsome and that pays his bill off none other than the computer. I am Bilinquial and respectful.

Mystery Shopper First Name:: Adrienne Hebert
Address1:: 112A Gravolet St
Address2:
City:: Belle Chasse
State/Province:: Louisiana
Zip/Postal Code:: 70037
Country:: US
Home Phone:: 504-433-0793
Email:: aih628@yahoo.com
Work Phone:: 504-899-4569
Extension:: 3006
Work Fax Number:
Work Zip/Postal Code:: 70125
Mystery Shopping Experience?:: NO
Current Employer:: Accountant
Currently employed since:: 2003
Position at previous employment:: Insurance Agent
Dates employed at previous job:: 4/10/00 - 3/10/03
Spouse's place of work:
Spouse's occupation/title:: Accountant
Educational Background:: College
Degree earned:
Other training:
ACCEPTANCE:: I ACCEPT the terms and condition

Cities regularly visited

Baton Rouge, Kenner, Metairie, Hammond, Gretna, Terrytown, Marrero, Westwego, Harvey, Harahan, Gonzalez

Companies previously shopped for

Best/Worst Customer Service

The best customer service experience I had was at China Orchid. It is a Chinese Food Restaurant in New Orleans, LA. This restaurant is very popular during lunch hours on the weekdays. When you walk into the restaurant, you are immediately greated and seated very quickly. The person that seats customers at tables will normally be their waitress so drink orders are taken very quickly. The food is brought out within a reasonable amount of time and drinks are refilled promptly. I enjoy going to this restaurant for lunch because the service is quick, friendly, and effecient.

Candidates qualities

While finishing college, I worked for a restaurant who used mystery shoppers. Knowing in the back of my mind that any customer could be a mystery shopper, I devoted my "10 steps of good service" to my job. I feel that I would be a good candidate because I know exactly what is expected of the shopper and shoppee. I gained respect for the mystery shopping profession because I know that I performed at my best on my job because I could be waiting on a shopper at anytime.

Mystery Shopper First Name:: Stacey Campora
Address1:: 3532 Charles DR.
Address2:
City:: Chalmette
State/Province:: Louisiana
Zip/Postal Code:: 70043
Country:: USA
Home Phone:: 504-277-2725
Email:: Byndlimitz@yahoo.com
Work Phone:
Extension:
Work Fax Number:
Work Zip/Postal Code:
Mystery Shopping Experience?:: NO
Current Employer:: assistant manager
Currently employed since:: 2002
Position at previous employment:: manager
Dates employed at previous job:: 8/1994 to 2/2002
Spouse's place of work:: no
Spouse's occupation/title:: none
Educational Background:: College
Degree earned:: none
Other training:
ACCEPTANCE:: I ACCEPT the terms and condition

Cities regularly visited

Metairie, New Orleans

Companies previously shopped for

Best/Worst Customer Service

I have been a shopper just like everyone else my whole life. Through the years I have had many memorable shopping trips. I recieved the best customer service ever from a employee at Lowe's in Slidelle, Louisiana. She went out of her way to keep me happy after a special order I had been waiting for was not ordered correctly. She was so helpful I waited for what I had orginally ordered and then purchased the merchandise for another room in my home.

Candidates qualities

I have worked in the retail field for many years. I was employed by Sears, Gap, KMart, OLd Navy. I know the type of service that we trained our associates to give to our customers. I also demand that same type of service when I shop. I have had many pleasant shopping experiences, too mant to list. But, the unfavorable ones are the one you don't forget, and the ones you rarely return to.

Mystery Shopper First Name:: Linda Alao
Address1:: 124 Berger St.
Address2:
City:: Belle Chasse
State/Province:: LA
Zip/Postal Code:: 70037
Country:: USA
Home Phone:: 504-393-4932
Email:: l.j.alao@att.net
Work Phone:: 504-393-4932
Extension:
Work Fax Number:: 504-393-4932
Work Zip/Postal Code:
Mystery Shopping Experience?:: YES
Current Employer:: home
Currently employed since:: 1994
Position at previous employment:: Waitress
Dates employed at previous job:: 10/99-06/2004
Spouse's place of work:: n/a
Spouse's occupation/title:: homemaker
Educational Background:: High School
Degree earned:: n/a
Other training:: n/a
ACCEPTANCE:: I ACCEPT the terms and condition

Cities regularly visited

New Orleans, Metairie, Kenner, Jefferson, Harahan, Westwego, Marrero, Harvey, Gretna, Terrytown, Chalmette, Meraux, Arabi

Companies previously shopped for

Sinclair, Bestmark, Checkmark, Speedmark, CRI, DSG, Roper, Maritz.

Best/Worst Customer Service

Erica smiled slightly as we approached the counter. She softly said, �Can I help you?� When a catfish plate was ordered, Erica stated that �It comes with fries and coleslaw as sides. Is that okay, or would you like to change them?� At this time, Kittie came over and stood next to Erica. They waited silently as we looked at the menu board again. Neither suggested the all you can eat ribs or any other item. When the ribs were ordered, Erica again asked �which sides?� but did not mention additional items. Erica placed the cold sides on the ledge immediately. She then turned and walked to the cook, speaking to him quietly. Kittie whisked the order ticket away and said calmly, �Slide your tray all the way down to the end. What would you like to drink?� She properly served the water and began to ring up the order. Dessert was not mentioned. Kittie�s tone was pleasant as she quoted the total and processed the credit card. She turned to yell, �I need a ribs� into the kitchen. As I signed the receipt, she placed a ticket and a number on the tray. She thanked me and added, �You can wait right here for your ribs, everything else will be brought to your table.� One and a half minutes after choosing a table, we were greeted by a busboy who said enthusiastically, �Hi! Just let us know if you need anything. Did you get all your food? Are you waiting for any items?� He went to check on the missing items. He checked on us again at the end of the meal. In two minutes, a female server brought out the onion loaf. The same server also brought the catfish plate after another three minutes. She set the plates down quickly and spirited away, leaving the empty tray and number on the table. During the meal, most of the kitchen workers and the manager periodically sat to watch football on television in the dining room. They were very interested in the game. There was only one other party in the restaurant. The rolled silverware was clean but did not include a spoon. Wet naps had been in a bowl near the ordering station, available to anyone. There was one dirty table when we arrived. It was cleaned before we sat down. All tables appeared neat and orderly. Ours was not prebussed throughout the meal and used dishes had piled up. Unsure of how to obtain a second serving of ribs, I asked Kittie at the cashier station. She brought them two minutes later. The ribs were warm, tender and flavorful. The catfish was lightly fried and moist. Fries were hot and crisp. The onion loaf was deliciously browned and thinly sliced. The potato salad was creamy and chunky at the same time. It tasted great. The side salad was fresh and cold. The coleslaw was fresh and crisp. The cornbread was slightly dry but tasted good. Most of the items on the fixins bar were fresh, clean and plentiful. The lettuce, however, had been reduced to a few brown shreds at the bottom of the pan. It was not changed or filled in the time we were there. The sliced bread was impressively fresh and soft. The exterior was immaculately kept and made a welcoming impression. The entrance doors hosted many fingerprints. The lobby was clean. In the dining area, there were scraps of paper under four different tables. One dirty table was cleaned by the time we sat down. The restroom was well stocked. A nicely scented air freshener highlighted its cleanliness. I was greeted in 27 seconds at the drive through by a pleasant voice saying, �Welcome to (store name), What would you like?� My order was repeated and I was instructed to drive up to the window. The female associate had no nametag. She quoted the total without suggesting additional items. As she processed the credit card and called out the order a male voice yelled out, �That�s it! I missed that play! The next customer- we�re gonna fight!� He was clearly angry about being interrupted during the football game. The attendant�s face became flushed as she dropped the credit card receipts and muttered, �I swear to God. This stupid sh*t.� Her comment was directed at the cash register itself but was clearly audible form my distance. She maintained a pleasant tone when she spoke directly to me, handing over the order and saying, �Thank you.� I was not invited to return.

Candidates qualities

I am an MSPA silver certified shopper (#faqjtd). I have contracted with many companies over the last three years. Some of the more recent, steady companies are: Sinclair, Bestmark, Secret Shopper, Speedmark, Checkmark and Service Sleuths. I maintain an average shop grade of 9 to 10. I am interested in any kind of shop. I enjoy new challenges and have previously performed shops in banking, retail, automotive, restaurants and shipping.