Mystery Shopper Source

 

MSS Index/Maryland Mystery Shoppers


Mystery Shopper First Name:      dannelle gibbs
Address1:                        3177 harrow ct
Address2:                       
City:                            waldorf
State/Province:                  maryland
Zip/Postal Code:                 20602
Country:                         usa
Home Phone:                      2406821042
Email:                           swirly29@yahoo.com
Work Phone:                      3013749311
Extension:                      
Work Fax Number:                
Work Zip/Postal Code:           
Mystery Shopping Experience?:    NO
Current Employer:                certified trainer
Currently employed since:        2004
Position at previous employment:
Dates employed at previous job: 
Spouse's place of work:          red lobster
Spouse's occupation/title:      
Educational Background:          College
Degree earned:                  
Other training:                 
ACCEPTANCE:                      I ACCEPT the terms and condition

Cities regularly visited:

waldorf, bowie, laplata

Companies previously shopped for:


Best/Worst Customer Service:

my worst custoer service was when i walk into my shift and the server i was replaceing decided to stop woring and leaving a party of 7 left for me to greet them.  noramlly it would take about 5 mins to get ready to go on the floor, it took me about 10. mean while the table still had no server. by the time i got there they had been waiting for about 10 mins plus bout 15 minutes before i even got there. they were very disruntle and not enjoying there experience at the olive garden. i explain the situation and they still didn't understand the manager end up giving there meal to them for free and i got stiff for a tip. i didn't let that renuined my time i went on making  more than i usually do with the first as trouble as it when

Candidates qualities:

i would be a good one the bowie olive garden..b/c i know what the servers have to do and how it should work
basically any resturant around my area would do i have been a server for so long i know what to  expect and how they should react in situation of stresss.

Mystery Shopper First Name:      jackie outlaw
Address1:                        8410
Address2:                        canning terrace
City:                            greenbelt
State/Province:                  md
Zip/Postal Code:                 20770
Country:                         prince georges county
Home Phone:                      301-22-0373
Email:                           frontdesk@tda.gov
Work Phone:                      703-875-7824
Extension:                      
Work Fax Number:                 703-890-6770
Work Zip/Postal Code:            22209
Mystery Shopping Experience?:    NO
Current Employer:                administration
Currently employed since:        2002
Position at previous employment: receptionist
Dates employed at previous job:  10-2-01-9-9-02
Spouse's place of work:          no
Spouse's occupation/title:       assistant administration
Educational Background:          High School
Degree earned:                   yes
Other training:                  computer
ACCEPTANCE:                      I ACCEPT the terms and condition

Cities regularly visited:


Companies previously shopped for:


Best/Worst Customer Service:

waiting on long lines and only one register is open.

Candidates qualities:

I like good quality customer service and i would give that to every customer, i treat people the way i like to be treated with
respect and good quality customer care. 02-05

Mystery Shopper First Name:      Lauren Gillenwater
Address1:                        8343 MOntgomery Run Road #F
Address2:                       
City:                            Ellicott City
State/Province:                  MD
Zip/Postal Code:                 21043
Country:                         USA
Home Phone:                      410-461-7546
Email:                           lauren_gillenwater@hotmail.com
Work Phone:                     
Extension:                      
Work Fax Number:                
Work Zip/Postal Code:           
Mystery Shopping Experience?:    NO
Current Employer:                na
Currently employed since:       
Position at previous employment: IKEA Contact Center - Baltimore, MD
Dates employed at previous job:  2/2001 - 10/2003
Spouse's place of work:          Howard County Police Department
Spouse's occupation/title:      
Educational Background:          High School
Degree earned:                  
Other training:                  customer service
ACCEPTANCE:                      I ACCEPT the terms and condition

Cities regularly visited:

Ellicott City
Columbia
Elkridge
Glen Burnie
Severna Park
Arnold
Annapolis

Companies previously shopped for:


Best/Worst Customer Service:

Worst customer experience:  Double T Diner in Pasadena...ordered a hamburger but a cheeseburger came (took a bite out of it), sent it back with the waitress.  She brought the same cheeseburger back, with my bite in it and the cheese scraped off.  Disgusting.

Best service:  Nordstrom kids shoe department (Annapolis), can't get any better!  The customer service assistant greeted us, helped select a proper shoe for my daughter and offered to hold our packages while we shopped some more! 

Candidates qualities:

I have worked in retail store since I was 18 years old.  Most of these stores had mystery shoppers vistit them from time to time.  I know the difference between ok customer service and outstanding customer service.  I have worked in store such as Dress Barn, JCPenney and Nordstrom

Mystery Shopper First Name:      Deneatric Jenkins
Address1:                        808 8th Street, Apt T2
Address2:                       
City:                            Laurel
State/Province:                  Maryland
Zip/Postal Code:                 20707
Country:                         United of American
Home Phone:                      (202)271-0170
Email:                           deneatric@hotmail.com
Work Phone:                      (202)685-9789
Extension:                      
Work Fax Number:                 (202)685-9794
Work Zip/Postal Code:            20003
Mystery Shopping Experience?:    YES
Current Employer:                Chief of Staff Administrative Assistant
Currently employed since:        12 Aug  01
Position at previous employment: Evironmental Specialist
Dates employed at previous job:  1 Jan 00 to 11 Aug 01
Spouse's place of work:          NO
Spouse's occupation/title:       Administrative Assistant
Educational Background:          High School
Degree earned:                   High School Diploma
Other training:                  Military Schools
ACCEPTANCE:                      I ACCEPT the terms and condition

Cities regularly visited:

Washington, DC     
Alexander, VA
Laurel, MD
Rockville, MD
Silver Spring, MD
Beltville, MD
Maryland City, MD
College Park, MD
Upper Marlboro, MD
Bowie, MD
New Carolton, MD
Riverdale, MD
Arlington, VA
Crystal City, VA
Pentagon City, VA
Allentown, MD
Forestville, MD
Oxenhill, MD

Companies previously shopped for:

Massen Company

Best/Worst Customer Service:

My best customer sevice experience I have deal with is someone, who know that knew there job and everybody in his area that could assist me if there was a problem that need to be resolved.   Worst customer service experience when I order a meal and the person made a mistake, and put pickle on my food. I return my meal for correction, they remove the pickles off the sandwich infront of me, and gave it back, and I got mad and ask for my money back.

Candidates qualities:

I use to be a Mystery Shopper two years ago.  I had fun going to different places and sometimes would take the family with me on some of my assignment.  I work do alot of evaluation at work and this is more of my field.  I'm looking for a parttime job that I have a litte more control scheduling to work assignment. 
 

Mystery Shopper First Name:      WILLIAM BALLENGER
Address1:                        2704 PHELPS AVE.
Address2:                       
City:                            DISTRICT HEIGHTS,
State/Province:                  MARYLAND
Zip/Postal Code:                 20747
Country:                         UNITED STATES OF AMERICA
Home Phone:                      202-746-2408
Email:                           DUKEDUKE1111@MSN.COM
Work Phone:                      301-454-0540
Extension:                       225
Work Fax Number:                 301-454-0540
Work Zip/Postal Code:            20712
Mystery Shopping Experience?:    YES
Current Employer:                TWO JOBS AND POSITION AT EACH IS SECURITY OFFICER
Currently employed since:        1999
Position at previous employment:
Dates employed at previous job: 
Spouse's place of work:         
Spouse's occupation/title:      
Educational Background:          SELECT ONE
Degree earned:                  
Other training:                 
ACCEPTANCE:                      SELECT ONE

Cities regularly visited:

ALL PRINCE GEORGES COUNTY
CAPITAL HEIGHTS
SEATPLEASENT
LARGO
SUITLAND
OXON HILL
MARLOW HEIGHTS
FORT WASHINGTON
FORESTVILLE
FOREST HEIGHTS
CORAL HILLS
CLINTON
HILL CREST HEIGHTS
SILVER SPRING
WASHINGTON,D.C.
VIRGINIA-ALEXANDRIA,ARLINGTON,SPRINGFIELD

 

Companies previously shopped for:

AS SECURITY FOR RITE AID SECURITY

Best/Worst Customer Service:


Candidates qualities:
 

Mystery Shopper First Name:      Deborah Ottley
Address1:                        3 Forest Bluff Court
Address2:                       
City:                            Owings Mills
State/Province:                  MD
Zip/Postal Code:                 21117
Country:                         U.S.A
Home Phone:                      410-581-1046
Email:                           dpo38@aol.com
Work Phone:                      none
Extension:                      
Work Fax Number:                
Work Zip/Postal Code:           
Mystery Shopping Experience?:    NO
Current Employer:                homemaker
Currently employed since:       
Position at previous employment: Clinical Dietitian
Dates employed at previous job:  1992-2001
Spouse's place of work:          Greater Baltimore Medical Center
Spouse's occupation/title:       homemaker
Educational Background:          College
Degree earned:                    B.S.  and M.B.A.
Other training:                 
ACCEPTANCE:                      I ACCEPT the terms and condition

Cities regularly visited:

Lutherville, Towson, Randallstown, Pikesville, Reisterstown, Columbia, Ellicott City

Companies previously shopped for:


Best/Worst Customer Service:

My best customer service experience was the time I shopped in a major department store. I went to buy one item but found the young lady to be so pleasant, polite, and well-informed about her department. She was actually able to point out some other products that perked my interest to the point that she was able to show me how to use it and what  would look well with it. I was so pleased with the service and my purchases that it was not until I was in my car on my way home I realise how that salesperson got me to make many purchases but I was extremely pleased with each item and none was returned.

Candidates qualities:

I am a homemaker who spends a lot of time in the store shopping and observing human behavior. I am always interested in how long it takes a salesperson to address me in a store, offering his /her assistance. I can always tell whether a company is interested in retaining me as a customer by the way I am treated in the store. I believe I am a good candidate as a mystery shopper because I am very observant, organized and have an attention to detail.

 
Mystery Shopper First Name:
Rose Popiolek
Address1:
2225 Wilhelm Avenue
Address2:
City:
Baltimore
State/Province:
MD
Zip/Postal Code:
21237
Country:
USA
Home Phone:
410-866-9013
Email:
rpopiolek
Work Phone:
n/a
Extension:
n/a
Work Fax Number:
n/a
Work Zip/Postal Code:
n/a
Mystery Shopping Experience?:
NO
Current Employer:
Self employed, contractual Quality Improvement Nurse
Currently employed since:
2001
Position at previous employment:
Director of Medical Management
Dates employed at previous job:
1998-2001
Spouse's place of work:
Diageo North America
Spouse's occupation/title:
Registered Nurse
Educational Background:
College
Degree earned:
BS in Nursing
Other training:
Certified Professional of Healthcare Quality
ACCEPTANCE:
I ACCEPT the terms and condition

Cities regularly visited

Will accept assignments in Baltimore County, Baltimore City and some areas in Harford County. Areas most convenient include: Dundalk, Sparrows Point, Rosedale, Whitemarsh, Perry Hall, Parkville, Carney, Overlea, Towson, Baltimore Inner Harbor, Bel Air and anything off 695.

Companies previously shopped for

Best/Worst Customer Service

One of my worst customer service experiences was when I took my family to a popular restaurant chain that had just opened near our home. I had great experiences with another location near my work and had really talked it up to my family. Unfortunately, the service was very bad. The waitress made lots of excuses and complained about how disorganized the restaurant was and how all the cooks were in the back fighting and 2 had walked out. Our appetizers and drinks did not arrive. Three out of 4 dinners arrived and we still did not have drinks or utensils. The 4th meal never came, even after repeated promises by the waitress that it would be there shortly. The manager offered to throw in free desserts, but that didn't help my husband who never got is meal. I'm no longer allowed to pick the restaurant in our family. One of my good experiences involved a grocery store clerk who gave me recipe suggestions for items I had purchased and reviewed the coupons that came out of the machine and applied the applicable ones directly to my bill without me asking.

Candidates qualities

I am very alert and obervant. I am also very detailed oriented. I am pretty easy going, flexible and articulate. I also have relevant experience with interpreting and evaluating criteria. In my employment as a Quality Improvement nurse, I evaluate medical records documentation based on established criteria. I would think this experience would be applicable to evaluating criteria set up by companies to evalute customer service.

Mystery Shopper First Name:
Prince Adesida
Address1:
9 sutton ct
Address2:
City:
largo
State/Province:
md
Zip/Postal Code:
20774
Country:
usa
Home Phone:
301-333-1143
Email:
Work Phone:
Extension:
Work Fax Number:
Work Zip/Postal Code:
Mystery Shopping Experience?:
NO
Current Employer:
plant Merchandiser
Currently employed since:
2002
Position at previous employment:
Dates employed at previous job:
Spouse's place of work:
Spouse's occupation/title:
Educational Background:
College
Degree earned:
sophmore - physical therapy
Other training:
ACCEPTANCE:
I ACCEPT the terms and condition

Cities regularly visited

Bowie Md, uppermarlboro Md, laurel Md, virginia, colombia Md, mitcheville Md,

Companies previously shopped for

Best/Worst Customer Service

Candidates qualities

I am reliable , intelligent , I will offer constuctive and objective criticism. I will Be available to work any time and travel to many areas