Mystery Shopper Source: Joining Mystery Shoppers and Companies

Mystery Shopper Source

MSS Index/Massachusetts Mystery Shoppers

Mystery Shopper First Name:      Nalini Butler
Address1:                        85 Francis Street
Address2:
City:                            Everett
State/Province:                  MA
Zip/Postal Code:                 02149
Country:                         USA
Home Phone:
Email:                           aishwarya2007@yahoo.com
Work Phone:
Extension:
Work Fax Number:
Work Zip/Postal Code:
Mystery Shopping Experience?:    NO
Current Employer:                secretary
Currently employed since:        2000
Position at previous employment: data entry typist
Dates employed at previous job: july 2004-september 2004
Spouse's place of work:
Spouse's occupation/title:       student / secretary / typist
Educational Background:          High School
Degree earned:
Other training:                  Banking courses
ACCEPTANCE:                      I ACCEPT the terms and condition

Cities regularly visited:

Everett, Malden, Saugus, Peabody, Lynn, Chelsea, Reading, Burlington, Cambridge, Somerville, Medford, Melrose, Danvers, Winchester

Companies previously shopped for:

Best/Worst Customer Service:

In my opinion, I think that Victoria's Secret has the best Customer Service. They are very friendly and do not give you a difficult time when trying to return an item. Sometimes, however, the sale associates (who are supposed to be helping customers) can be rude and i have noticed some laughing at customers who were purchasing lingerie. Stop & Shop has the worst Customer Service because the young kids behind the counter often make mistakes and they are anything but friendly.

Candidates qualities:

I think I am a good candidate as a Mystery Shopper because i am very observant. I notice (and complain) about everything I do not like in a store, whether it be dirty floors, messy shelves, or obnoxious sales associates.

Mystery Shopper First Name:      Audric Fauteux
Address1:                        1107 Jackson Road
Address2:
City:                            Hardwick
State/Province:                  MA
Zip/Postal Code:                 01037
Country:                         USA
Home Phone:                      413 477 6957
Email:                           audricfauteux@yahoo.com
Work Phone:                      508 755 3655
Extension:
Work Fax Number:                 508 791 0497
Work Zip/Postal Code:            01610
Mystery Shopping Experience?:    NO
Current Employer:                Office Help
Currently employed since:        10/6/04
Position at previous employment: Supervisor
Dates employed at previous job: 6/01 - 7/04
Spouse's place of work:          Ruggles Lane Middle School
Spouse's occupation/title:       Teacher
Educational Background:          College
Degree earned:                   Masters
Other training:
ACCEPTANCE:                      I ACCEPT the terms and condition

Cities regularly visited:

Worcester, Springfield, Ware, Chicopee, Leominster, Fitchburg

Companies previously shopped for:

Best/Worst Customer Service:

Once while dining at a local franchise restaurant, we had a waitor who was late in coming back with drinks, did not visit the table often, and when we asked to take the rest of our food home, my wife only received part of her meal (she had eaten only part of her sandwich and only received the uneaten portion and none of her fries). The waitor had thrown the rest out so we could not get it back.

Candidates qualities:

I am very unbiased, though I truly believe the customer is always right. I have been on both sides of the desk as customer and Customer Service Rep, so I understand when some things happen, it is not the clerks fault or the fault of the store, but may have been an unforseen circumstance (computer problems, delivery problems, etc).

Mystery Shopper First Name:      Laura Dubreuil
Address1:                        165 Woodcrest Drive
Address2:
City:                            Chicopee
State/Province:                  MA
Zip/Postal Code:                 01020
Country:                         United States
Home Phone:                      413-593-1877
Email:                           lauradbl@yahoo.com
Work Phone:                      413-364-1877
Extension:
Work Fax Number:
Work Zip/Postal Code:
Mystery Shopping Experience?:    NO
Current Employer:                Coordinator for the Natural Family Planning program
Currently employed since:        2000
Position at previous employment: Teacher Aide
Dates employed at previous job: 1998
Spouse's place of work:          DCMA of CT
Spouse's occupation/title:       Family Planning Practitioner
Educational Background:          High School
Degree earned:
Other training:
ACCEPTANCE:                      I ACCEPT the terms and condition

Cities regularly visited:

Chicopee, Holyoke, Westfield, West Springfield, Agawam, East Springfield, Springfield, Ludlow
Enfield,CT

Companies previously shopped for:

Best/Worst Customer Service:

I went into a restaraunt and had to wait twenty minutes just to get acknowledged that we were there. Once the hostess noticed us we were then seated. Our waitress took 15 minutes before she even made any eye contact with us and then another twenty minutes before she proceeded to take our order. Once our order was placed we waited 30 minutes for it to arrive. The meal itself was nicely presented and delicious. The waitress never came back to our table to see if everything was okay and then never asked us about ordering any dessert. we then had to wait another fifteen minutes after we were all through with our meal before she gave us our check.

Candidates qualities:

I love to shop and enjoy every aspect of quality assurance with any and every product from household appliances to dining out.

Mystery Shopper First Name:      Charles H. Larkin
Address1:                        372 Berlin Rd.
Address2:
City:                            Marlborough
State/Province:                  Ma.
Zip/Postal Code:                 01752
Country:                         U.S.
Home Phone:                      508-481-4491
Email:                           charlie8575@yahoo.com
Work Phone:                      Best to call house or e-mail
Extension:
Work Fax Number:
Work Zip/Postal Code:
Mystery Shopping Experience?:    NO
Current Employer:                I'm a substitute teacher for several different towns and school districts.
Currently employed since:        2001
Position at previous employment: Independent contractor real estate appraiser.
Dates employed at previous job: 2001-present.
Spouse's place of work:
Spouse's occupation/title:
Educational Background:          College
Degree earned:                   Bachelor of Science, General Studies.
Other training:                  Some retail training from jobs while in college and shortly after.
ACCEPTANCE:                      I ACCEPT the terms and condition

Cities regularly visited:

Marlborough, Hudson, Worcester, Auburn, Leominster, Fitchburg, Lunenburg, Natick, Framingham and Gardner, Massachusetts. I occasionally go to Nashua, New Hampshire. These are were I primarily go, but will consider any assignment within a reasonable distance from home.

Companies previously shopped for:

Best/Worst Customer Service:

My best customer service experience was about one month ago. I was asked to go to Florida to drive someone's car home to Massachusetts. While I was pulling out of a gas station, I was hit by an on-coming car. The car I was driving was absolutely destroyed. After all the hassle with the police, I took a taxi over to Daytona Beach. The idea I had was to take a Greyhound south to Vero Beach to stay at a friend's house until I could get a ride home from my parents. As luck would have it, I just missed the bus, and the next bus wasn't going to be until the following morning. The girl that was at the desk that evening went really over and above. She helped me find a hotel room, made sure I got there safely, and got my bus ticket for the next morning arranged. All with a smile on her face and with total professionalism.

The WORST customer experience I had was in 1999. I had finally decided to buy a little bit newer car. After about three weeks of looking around, I came across what seemed like a nice car. So I decided to buy it.
The salesman I had was good. He was honest and he was fair with me. The rest of the dealership was another story. The "finance manager" ended up getting me a pretty crummy car loan, and then would not give me my copies of the paperwork! When I picked the car up, it still needed a couple of things done to it, so we made an appointemnt to fix them. Speciffically, the anti-lock brakes. After I went to get the car, I found out they refused to fix it under warranty as it was too expensive. I was not a happy camper to say the least. The following morning, I returned, spoke to my salesman and he said they should fix it and to see the owner. The owner was a very gruff, unpleasant individual. I told him my problem, and he said he'd look into it. He was also extremely rude to my father, who was along for the ride. A couple days later, they said they'd fix the car. In doing so, they broke something else, which I sqawked about and it was fixed. Then another part went. By this point, we were getting tired of each other.

Candidates qualities:

I'm fair, easy to get along with and treat the people on the floor with respect, because I was there too. I'm not the toughest customer in the world, but not an "easy sell," which will give a salesman a chance to demonstrate product knowledge and handling the customer well. I'm objective and will treat each store I go to fairly and reasonably. I will tell you the good, bad and indifferent, and, if asked, can make suggestions for improvements on either service, store arrangement or selection.