Mystery Shopper Source
MSS Index/Michigan Mystery
Shoppers
- Mystery Shopper First Name: Robin Niles
Address1: 6655 jackson rd unit 356
Address2:
City: annarbor
State/Province: mi
Zip/Postal Code: 48103
Country: usa
Home Phone: 517-914-1285
Email:
rlniles@comcast.com
Work Phone: 517-914-1285
Extension:
Work Fax Number:
Work Zip/Postal Code: 48103-9534
Mystery Shopping Experience?: YES
Current Employer: cosmotologist
Currently employed since: 2003
Position at previous employment:
Dates employed at previous job:
Spouse's place of work:
Spouse's occupation/title: state of mi-licensed hairstylist
Educational Background: College
Degree earned: state of Mi license of cosmotology
Other training: 20 yrs as a homaker/shopper
ACCEPTANCE: I ACCEPT the terms and condition
Cities regularly visited:
Companies previously shopped for:
Shopperservices.com
Best/Worst Customer Service:
I waited at a car dealership/repair service before they told me the part was
not delivered and they would not be fixing it that day.
Candidates qualities:
I am detail oriented and friendly and am also sord of a people watcher.
- Mystery Shopper First Name: shawn Janusz
Address1: 858 apple hollow Ct
Address2:
City: walker
State/Province: MI
Zip/Postal Code: 49544
Country: USA
Home Phone: (616)-735-9784
Email:
shawn_janusz@sbcglobal.net
Work Phone: (616)-735-9784
Extension:
Work Fax Number:
Work Zip/Postal Code: 49544
Mystery Shopping Experience?: NO
Current Employer: N/A
Currently employed since:
Position at previous employment: Parts Finisher
Dates employed at previous job: Oct. 2003- Dec. 2004
Spouse's place of work:
Spouse's occupation/title: Entrepreneur
Educational Background: None of the above
Degree earned:
Other training: C.A.M/C.N.C Machining
ACCEPTANCE: I ACCEPT the terms and condition
Cities regularly visited:
Grand Rapids, Grandville, Walker, Cascade, Rockford, Hudsonville
Companies previously shopped for:
Best/Worst Customer Service:
When i went into meijers and the employee knew where the item I was asking
about was.
Candidates qualities:
I would be a good candidate for the mystery shopper position because i
notice details i wont get noticed as a mystery shoppers.
- Mystery Shopper First Name: Robert Elliott
Address1: 1210 S. Westnedge
Address2:
City: Kalamazoo
State/Province: MI
Zip/Postal Code: 59008
Country: USA
Home Phone: 248-709-2182
Email:
Bob_Joe537@yahoo.com
Work Phone: N/A
Extension: N/A
Work Fax Number: N/A
Work Zip/Postal Code: N/A
Mystery Shopping Experience?: NO
Current Employer: Unemployed
Currently employed since: N/A
Position at previous employment: Cook/cashier
Dates employed at previous job: June 2000-June 2003
Spouse's place of work: Single
Spouse's occupation/title: Student
Educational Background: High School
Degree earned: N/A
Other training: N/A
ACCEPTANCE: I ACCEPT the terms and condition
Cities regularly visited:
Kalamazoo, Detroit, Grand Rapids, Battle Creek, Muskegon, Saugatuck, Troy,
Rochester Hills, Ann Arbor, Lansing, Traverse City
Companies previously shopped for:
Best/Worst Customer Service:
I've never really had a really bad customer sevice experience, but i have
had just bad ones, none that really stand out. Just the usual, no workers
talk to you, no eye contact, no one asks if they can help you look for
something, bad attitudes, etc.
Candidates qualities:
Because i love to shop. I can tell when a clerk at a store isn't doing
they're job the right way. I know that you are supposed to be greated at
the door, asked if you need help, ask how your doing, etc.
- Mystery Shopper First Name: karen ritter
Address1: 3774 L. 15 Lane
Address2:
City: escanaba
State/Province: michigan
Zip/Postal Code: 49829
Country:
Home Phone: 906-789-5896
Email:
karenritter39@hotmail.com
Work Phone: 906-789-5896
Extension:
Work Fax Number:
Work Zip/Postal Code:
Mystery Shopping Experience?: NO
Current Employer: Have a Licensed home Daycare
Currently employed since: 2000
Position at previous employment: Certified Pharmacy Technician
Dates employed at previous job: 1976-2000
Spouse's place of work: Payne and Dolan
Spouse's occupation/title: Licensed daycare provider
Educational Background: College
Degree earned:
Other training: CPR, Certified pharmacy Tech., First aid
ACCEPTANCE: I ACCEPT the terms and condition
Cities regularly visited:
Marquette, Menominee, Green Bay Wisconsin, Appleton Wisconsin, Marinette
Wisconsin, Iron Mountain
Companies previously shopped for:
Best/Worst Customer Service:
I had stayed at a microtel Hotel that we were staying and I went to get into
my bed, I found that the Bed had not been changed it was disgusting,
Glitter, hair, ect. I called the front desk, they moved us to a new room,
which we had to move ourselves in our P.J. and it was on the 4 floor. I
called the manager and wrote microtel,
I received a free night stay, what really upset me is that the girl at the
front desk when I told her she was to busy to talk to me, she was more
interested in talking to her boyfriend on the phone. Well ,I never stayed
at that motel again
Candidates qualities:
I Love to shop and it gets me out of the house, I run a daycare all day.
Plus I travel alot with my boys who are in hockey all winter.
- Mystery Shopper First Name: JOANNA SCHEUER
Address1: 35821 GARFIELD
Address2:
City: CLINTON TOWNSHIP
State/Province: MICHIGAN
Zip/Postal Code: 48035
Country: UNITED STATES
Home Phone: 5867410190
Email:
FF24HRS@WOWWAY.COM
Work Phone: NONE
Extension:
Work Fax Number: 5867917750
Work Zip/Postal Code:
Mystery Shopping Experience?: NO
Current Employer: I AM A HOMEMAKER AND A MOTHER OF 2
Currently employed since:
Position at previous employment: ASSISTANT OFFICE MANAGER
Dates employed at previous job: 9/96 - 12/14/1998
Spouse's place of work: FIREFIGHTER
Spouse's occupation/title:
Educational Background: None of the above
Degree earned: BACHELOR'S DEGREE IN BUSINESS
ADMINISTRATION
Other training: GREAT PHONE ETTIQUETTE, 10 KEY CALCULATOR,
CUSTOMER SERVICE
ACCEPTANCE: SELECT ONE
Cities regularly visited:
I FREQUENT STERLING HEIGHTS, FRASER, CLINTON TOWNSHIP, ROSEVILLE,
EASTPOINTE, HARRISON TOWNSHIP, ST. CLAIR SHORES. THESE ARE ALL CITIES IN
MICHIGAN.
Companies previously shopped for:
Best/Worst Customer Service:
MY WORST CUSTOMER EXPERIENCE EVER WAS WITH DELL FINANCIAL. THEY INSISTED
THAT I DIDN'T HAVE ENOUGH FUNDS IN MY ACCOUNT FOR MY CHECK AND I KNOW I
DID. THE NEXT REPRESENTATIVE THAT I SPOKE TO SAID I NEVER PAID AND THEY
CHARGED ME A LATE FEE AND I MY INVOICE IT SAID MY PAYMENT WAS REVERSED (I
thought I never paid?). THE NEXT REPRESENTATIVE TOLD ME TO CONTACT MY BANK
TO TRACE MY CHECK AND MY BANK SAID THEY HAD NO RECORD OF MY CHECK, BUT IF
YOU RECALL THE FIRST REP SAID THAT I HAD NSF???? THEN DELL SAYS THAT THEY
SHRED THE CHECKS AFTER 7 DAYS. YET ALL THIS HAPPENS AND I DON NOT KNOW
ANYTHING UNTIL MY NEXT MONTH'S STATEMENT COMES WITH A NOTE SAYING THAT THEY
WERE SENDING MY ACCOUNT INTO COLLECTIONS. AFTER ALL IS SAID AND DONE, DELL
SENT ME COPIES (front and back)OF THE CHECKS (that they say they never
received)!
Candidates qualities:
I AM A GREAT SHOPPER. I SPEND A LOT OF TIME IN THE STORE. I EXPECT GREAT
CUSTOMER SERVICE. I FELL THAT IF I AM SPENDING MY MONEY IN A STORE, I AM
CONTRIBUTING TO THEIR PAYCHECK. SECONDLY, MY FAMILY GOES OUT TO EAT AT
LEAST 3 TIMES A WEEK. WE LOVE TO TRY NEW RESTARAUNTS. IF FACT, IT WOULD
NEVER BE GOING OUT OF OUR WAY FOR FOOD! I ALSO HAVE TWO SMALL CHILDREN AND
I TAKE THEM WITH ME TO PLACES ALL THE TIME AND IT IS INTERESTING TO SEE HOW
PEOPLE TREAT YOU DIFFERENTLY WHEN YOU ARE WITH KIDS THAT WOULD RATHER BE
HOME WATCHING TV.
-
Mystery Shopper First Name: - Katie Steele
- Address1:
- 15637 Comstock
- Address2:
- City:
- Grand Haven
- State/Province:
- MI
- Zip/Postal Code:
- 49417
- Country:
- United States
- Home Phone:
- 616-844-7570
- Email:
- gymnasticchick22@mailblocks.com
- Work Phone:
- Extension:
- Work Fax Number:
- Work Zip/Postal Code:
- 49417
- Mystery Shopping Experience?:
- NO
- Current Employer:
- Currently employed since:
- Position at previous employment:
- Dates employed at previous job:
- Spouse's place of work:
- Spouse's occupation/title:
- Educational Background:
- College
- Degree earned:
- Other training:
- ACCEPTANCE:
- I ACCEPT the terms and condition
Cities regularly visited
Holland
Grand Haven
Muskegon
Spring Lake
Companies previously shopped for
Best/Worst Customer Service
Candidates qualities
- Mystery Shopper First Name:
- Anna Smith
- Address1:
- 2745 Canterbury Road
- Address2:
- City:
- Ann Arbor
- State/Province:
- MI
- Zip/Postal Code:
- 48104
- Country:
- USA
- Home Phone:
- 734-975-6710
- Email:
- annams@umich.edu
- Work Phone:
- 734-975-6710
- Extension:
- na
- Work Fax Number:
- na
- Work Zip/Postal Code:
- 48104
- Mystery Shopping Experience?:
- NO
- Current Employer:
- teacher
- Currently employed since:
- 1997
- Position at previous employment:
- policy analyst/research
- Dates employed at previous job:
- 1995-1997
- Spouse's place of work:
- Journal of Clinical Investigation
- Spouse's occupation/title:
- Graduate Student Instructor
- Educational Background:
- None of the above
- Degree earned:
- MA, 1998, PhD expected 2005
- Other training:
- ACCEPTANCE:
- I ACCEPT the terms and condition
Cities regularly visited
Companies previously shopped for
Best/Worst Customer Service
My worst customer service experience occurred in a major nation-wide home appliance discount store. I entered the store interested in prices for window air conditioner units. I had done some research and had a fairly good idea of what type of unit I wanted. When approached by a salesman on the floor, I responded to his questions with the specific features that I was looking for in an air conditioner. Ignoring my stated interests, the salesman led me to several -- significantly more expensive -- units that did not fit my needs. When I repeated my requirements, he proceeded to inform me that the store only had 2 air conditioners of that size left in stock and would not be recieving more until the following summer. He also claimed that he knew "for a fact" that there were no other similar units in any other store (including those run by other chains) in the entire region. Having just been to two other fully-stocked stores, I knew that there was no such shortage. He explained that I had to buy either the one appropriate unit on the floor or the other unit in the stock room, or else risk having no air conditioning for the summer. He refused to answer any questions about the one model on display and would not help when I attempted to read the machine's specifications for myself by turning the heavy box. Furthermore, he refused to even tell me the brand of the machine in the stock room, let alone any other details. After I insisted, he reluctantly looked up the relevant information. Regardless of what I said, he insisted on aggressively repeating the "threat" that I shouldn't waste time with questions when I was at risk of losing my chance at one of the only two air conditioners remaining in all of southeast Michigan. I calmly informed him I would take my chances and left. He responded that he wished me luck because I was making a big mistake. Furthermore,he suggested that my husband would be angry with me for not listening to good sense and buying one of these air conditioners. I drove across the street to another discount appliance chain, found exactly what I was looking for, and bought it.
Candidates qualities
I would be an excellent mystery shopper because my appearance is nondescript and my shopping "style" is unremarkable. I am knowledgeable, but polite and considerate when dealing with customer service employees. However, I am also extraordinarily observant and have an excellent memory for details and the specifics of conversations. Through my experiences as a teacher and as a PhD student, I have extensive experience in summarizing key points clearly both in writing and orally.
- Mystery Shopper First Name:
- Nicole Hutchinson
- Address1:
- 3913 Miramar NE
- Address2:
- City:
- Grand Rapids
- State/Province:
- MI
- Zip/Postal Code:
- 49525
- Country:
- USA
- Home Phone:
- 6163341591
- Email:
- nhutch79@yahoo.com
- Work Phone:
- 6163341591
- Extension:
- Work Fax Number:
- Work Zip/Postal Code:
- 49316
- Mystery Shopping Experience?:
- NO
- Current Employer:
- Assistant Human Resource Manager
- Currently employed since:
- 2001
- Position at previous employment:
- Dates employed at previous job:
- Spouse's place of work:
- na
- Spouse's occupation/title:
- Assistant Human Resource manager
- Educational Background:
- College
- Degree earned:
- Masters in Business Administration
- Other training:
- human resource training
- ACCEPTANCE:
- I ACCEPT the terms and condition
Cities regularly visited
I can do the Greater Grand Rapids, which include any surrounding cities.
Companies previously shopped for
Best/Worst Customer Service
Candidates qualities
- Mystery Shopper First Name:
- Sarah Barton
- Address1:
- 2357 Stonehedge Dr. Apt. B
- Address2:
- City:
- East Lansing
- State/Province:
- MI
- Zip/Postal Code:
- 48823
- Country:
- US
- Home Phone:
- (517)410-6752
- Email:
- semb@comcast.net
- Work Phone:
- (517)410-6752
- Extension:
- Work Fax Number:
- Work Zip/Postal Code:
- Mystery Shopping Experience?:
- NO
- Current Employer:
- Marketing
- Currently employed since:
- 5/2003
- Position at previous employment:
- Customer Service
- Dates employed at previous job:
- 4/2001 - 2/2003
- Spouse's place of work:
- Spouse's occupation/title:
- Marketing for a Mortgage Company
- Educational Background:
- College
- Degree earned:
- BA Advertising
- Other training:
- ACCEPTANCE:
- I ACCEPT the terms and condition
Cities regularly visited
Lansing, MI - Detroit and Surrounding areas - Muskegon Area - Grand Rapids, MI
Companies previously shopped for
Best/Worst Customer Service
Candidates qualities
- Mystery Shopper First Name:
- Taryn Breton
- Address1:
- 515 Ionia
- Address2:
- City:
- Muir
- State/Province:
- Michigan
- Zip/Postal Code:
- 48860
- Country:
- USA
- Home Phone:
- 989-855-2364
- Email:
- taryns4boys@yahoo.com
- Work Phone:
- NA
- Extension:
- NA
- Work Fax Number:
- NA
- Work Zip/Postal Code:
- NA
- Mystery Shopping Experience?:
- NO
- Current Employer:
- NA
- Currently employed since:
- NA
- Position at previous employment:
- Hostess
- Dates employed at previous job:
- 06/1995-10/1998
- Spouse's place of work:
- Auto-Owners Insurance
- Spouse's occupation/title:
- Homemaker
- Educational Background:
- College
- Degree earned:
- NA
- Other training:
- Child care
- ACCEPTANCE:
- I ACCEPT the terms and condition
Cities regularly visited
Walker
Grand Rapids
Lansing
Muir
Cascade
Kentwood
Portland
Grandville
Companies previously shopped for
NA
Best/Worst Customer Service
My experience took place at Rogers and Hollands. I had brought my necklace in to the shop to be repaired. My diamond had come out of it's setting. The women behind the desk accidentally knocked the loose diamond onto the floor. Immediately the manager was called over to lock down the store. He did so without any hesitation. The whole floor was covered in glitter to show the sparkle affect. So this was going to be a difficult task. After the store was locked down, all employees were instructed to get down onto their hands and knees and comb the carpets. After about a half hour of searching, the manager offered to replace my lost diamond for a new one. Since no one had been certain of the size of my diamond, they had given me my choice of diamonds between 1/4 and 1/2 carats. This I felt was very generous. I was very thankful. Are choosing my new diamond, the women getting it out of the case for me glanced down, and there lay the diamond that had been lost. Everyone was happy. It was by far my best experience in customer service.
Candidates qualities
I know the value of a dollar. I know that I am willing to pay more for better sevice. Excellent customer service is a must for a company to thrive. Not only will customers be happy to continue shopping there, but word of mouth brings in many more potential customers, increasing sales.