Mystery Shopper Source

 

MSS Index/New Jersey Mystery Shoppers

Mystery Shopper First Name:      Nancy Leyton
Address1:                        16 Lakeside Road
Address2:                       
City:                            Somerset
State/Province:                  NJ
Zip/Postal Code:                 08873
Country:                         USA
Home Phone:                      732-271-2511
Email:                           nel0224@yahoo.com
Work Phone:                      N/A
Extension:                      
Work Fax Number:                
Work Zip/Postal Code:           
Mystery Shopping Experience?:    YES
Current Employer:                N/A
Currently employed since:       
Position at previous employment: Administrative Assistant
Dates employed at previous job:  10/99 - 12/03
Spouse's place of work:          Ariel Leyton, Coca-Cola
Spouse's occupation/title:      
Educational Background:          College
Degree earned:                   BA
Other training:                  Administrative, Secretarial
ACCEPTANCE:                      I ACCEPT the terms and condition

Cities regularly visited:

Princeton, New Brunswick, Edison, Bridgewater, Piscataway, Woodbridge, Union, Springfield, East Brunswick, Somerville, Bound Brook, North Brunswick, South Brunswick

Companies previously shopped for:

National Shopping Service, Prophet 4, Focus on Service

Best/Worst Customer Service:

My best customer service experience would have to be at a restaurant I visited with a friend.  We were greeted at the door by the hostess, who seated us promptly.  Our server then came over about 30 seconds later and welcomed us and took our drink orders.  Our drinks arrived in about 2 minutes and we were ready to order.  Our appetizers came out hot and fresh, and were taken away as soon as we were done.  Our entrees came out 18 minutes after we placed our order and was a nice presentation of food and was also very hot.  Our server refilled our drinks as needed so that we never had to ask for more.  Our experience was pleasant and was accompanied by a 20% tip.

Candidates qualities:

I have been a shopper for over 2 years and have experience in retail and customer service.  I know what to look for objectively and know how to describe it in my reports.

 

Mystery Shopper First Name:      Anne Fette
Address1:                        1046 Rainbow Circle
Address2:                       
City:                            Elmer
State/Province:                  New Jersey
Zip/Postal Code:                 08318
Country:                         USA
Home Phone:                      856-358-6471
Email:                           annefette@yahoo.com
Work Phone:                     
Extension:                      
Work Fax Number:                
Work Zip/Postal Code:           
Mystery Shopping Experience?:    YES
Current Employer:                Substitute Teacher
Currently employed since:        2002
Position at previous employment: Executive Director for a Not-for-Profit Organization
Dates employed at previous job:  1996-1999
Spouse's place of work:          Abbey
Spouse's occupation/title:       Teacher
Educational Background:          College
Degree earned:                   BA Human Resource Management
Other training:                 
ACCEPTANCE:                      I ACCEPT the terms and condition

Cities regularly visited:

Camden, NJ     Willmington, DE

Companies previously shopped for:

McDonald's, Chrysler, Home Depot

Best/Worst Customer Service:

The best customer service experience that comes to mind happened many many years ago.
I had five children at the time and took them all grocery shopping with me.  Needless to say, we used two carts when shopping.  It was always a hassle to check out, load the carts and then load the car.  One particular time I forgot two bags of groceries.  Before I even noticed they were missing my doorbell rang.  It was one of the clerks from the grocery store delivering the two bags I had forgotten.  Apparently, they got my address off of the check I had written and instead of calling me to come back and pick up the bags, they delivered them to me.

The thought of loading the five children back in the car to get the two bags of groceries was not pleasant.  I really appreciated the delivery gesture.  The store was in the midwest and was a Kroger Food Store.  I am not certain they are still in business under that name any more.

Candidates qualities:

I would make a good mystery shopper because I am observant and relatively articulate.  I am also a self-starter so I would be able to get the job done.

Mystery Shopper First Name:      Gwen Eilers
Address1:                        1 Washington Ave. 14-5B
Address2:                       
City:                            Morristown
State/Province:                  NJ
Zip/Postal Code:                 07960
Country:                         USA
Home Phone:                     
Email:                           gwennydapooh@hotmail.com
Work Phone:                     
Extension:                      
Work Fax Number:                
Work Zip/Postal Code:           
Mystery Shopping Experience?:    NO
Current Employer:               
Currently employed since:       
Position at previous employment: Curtomer Service
Dates employed at previous job:  1999-2002
Spouse's place of work:          Honeywell
Spouse's occupation/title:      
Educational Background:          College
Degree earned:                  
Other training:                  Web Designer,  I have a lot of computer knowledge.
ACCEPTANCE:                      I ACCEPT the terms and condition

Cities regularly visited:

Randolph, Dover, Morris Plains, Madison, Chatham, Parsippany, Livingstown, Springfield, East Hanover and surrounding areas.

Companies previously shopped for:


Best/Worst Customer Service:

The best customer service experience was when someone spoke to the store manager to tell him how nice I was with them and how fast I resolved their conflic.

Candidates qualities:

I have experience working with people and taking to people.  I am an outgoing person.  I enjoy seeing new things and  visiting different places. 
 

Mystery Shopper First Name:
Laura Settineri
Address1:
752 Green Street
Address2:
B
City:
State/Province:
Zip/Postal Code:
Country:
Home Phone:
Email:
Work Phone:
Extension:
Work Fax Number:
Work Zip/Postal Code:
Mystery Shopping Experience?:
SELECT ONE
Current Employer:
Currently employed since:
Position at previous employment:
Dates employed at previous job:
Spouse's place of work:
Spouse's occupation/title:
Educational Background:
SELECT ONE
Degree earned:
Other training:
ACCEPTANCE:
SELECT ONE

Cities regularly visited

Companies previously shopped for

Best/Worst Customer Service

Candidates qualities

Mystery Shopper First Name:
Laura Settineri
Address1:
752 Green Street
Address2:
City:
Boonton
State/Province:
NJ
Zip/Postal Code:
07005
Country:
USA
Home Phone:
973-335-3130
Email:
lasett@juno.com
Work Phone:
None
Extension:
None
Work Fax Number:
None
Work Zip/Postal Code:
None
Mystery Shopping Experience?:
NO
Current Employer:
none
Currently employed since:
Position at previous employment:
Graphic Designer
Dates employed at previous job:
12/03 - 12/04
Spouse's place of work:
unemployed
Spouse's occupation/title:
none
Educational Background:
College
Degree earned:
BA
Other training:
none
ACCEPTANCE:
SELECT ONE

Cities regularly visited

Parsippany, Boonton, Randolph, Denville, Rockaway, Fairfield

Companies previously shopped for

Best/Worst Customer Service

I was in Blockbuster recently. When I entered the store I was greeted by workers immediately. After picking out a video I went to check out and asked about another video. The worker said just a minute. He went to the back of then store and got the video for me and asked if there was anything else he could do for me. Very cheerful.

Candidates qualities

I shop every day. When I go to a store where I have bad service I make sure I tell other people my experieience so they know whwat to expect when they visit that store as well.

Mystery Shopper First Name:
Robert Shoup
Address1:
15 E HAwthorne Woods
Address2:
City:
Deptford
State/Province:
NJ
Zip/Postal Code:
08096
Country:
USA
Home Phone:
856-812-0603
Email:
ridinez01@yahoo.com
Work Phone:
Extension:
Work Fax Number:
Work Zip/Postal Code:
Mystery Shopping Experience?:
NO
Current Employer:
Currently employed since:
Position at previous employment:
Office Manager
Dates employed at previous job:
7/00-10/03
Spouse's place of work:
Lane Bryant
Spouse's occupation/title:
Educational Background:
High School
Degree earned:
Other training:
ACCEPTANCE:
I ACCEPT the terms and condition

Cities regularly visited

Deptford, Glassboro, West Deptford, Clementon, voorhees

Companies previously shopped for

Best/Worst Customer Service

The one experience that really has stuck with me unfortunatly is a bad one. I had my family out to dinner and our waiter was so bad that we actually had to get our own refills on beverages. When confronted about the situation, the manager simply replied " Well your legs are'nt broken are they?" needless to say we contacted the main office for this particluar establishment. Since that time those individuals have been fired and we have enjoyed the best service.

Candidates qualities

For over 10 years I was a manager in fast food. Working my way from shift manager up to general manager. I know what good customer service is. I am also familiar with how the mystery shopper program works being that we had one whom reported to us about our service in the restaurant.

Mystery Shopper First Name:
Hetal Shah
Address1:
4801 Ravens CRest Dr E
Address2:
City:
Plainsboro
State/Province:
NJ
Zip/Postal Code:
08536
Country:
USA
Home Phone:
6099369549
Email:
hst_789@yahoo.com
Work Phone:
6092404664
Extension:
Work Fax Number:
Work Zip/Postal Code:
08540
Mystery Shopping Experience?:
YES
Current Employer:
Web Designer.
Currently employed since:
1999
Position at previous employment:
Retail/ Sales
Dates employed at previous job:
1996-1999
Spouse's place of work:
Trenton
Spouse's occupation/title:
Web designer
Educational Background:
College
Degree earned:
BS
Other training:
Certification in Web designing, MSPA Silver certified for Mystery Shopping.
ACCEPTANCE:
I ACCEPT the terms and condition

Cities regularly visited

Princeton,Princeton Jct, EAst Windsor, Hightstow, Hamilton, Lawrenceville, Edison, Woodbridge, Wast Brunswick, North Brunswick.

Companies previously shopped for

I shopped for www.Sulekha.com(their client Western Union). It was a movie audit, with specific reqirements on advertising.

Best/Worst Customer Service

I have never experienced worst customer service, I guess i have been lucky all the times. I do recollect a not so very good customer service once about couple of years back. We wre dining out in Olive Garden. I had a new born baby at that time. The hostess asked us for drinks, we opted not to. She did not like that. So she asked for the food to be ordered. We ordered the food and she brought the check with our order. I was like What!!!! Never asked for desert, not even came to ask how was the food. But we still Tipped her!!!

Candidates qualities

I can be a good mystery shopper because I have very good communication skills, I am dependable,I provide accuracy based on Facts and have an eye for detail. I am silver certified from MSPA which means I have formal training for performing mystery shopping. I am a Mom and a wife, have always shopped for myself and my family and I can se when someone is doing a good nob or not.

Mystery Shopper First Name:
Debra A. White
Address1:
705 Deer Foot Way
Address2:
City:
Jackson
State/Province:
New Jersey
Zip/Postal Code:
08527
Country:
USA
Home Phone:
732-905-7785
Email:
whtangel514@optonline.net
Work Phone:
908-309-2442
Extension:
Work Fax Number:
Work Zip/Postal Code:
08527
Mystery Shopping Experience?:
NO
Current Employer:
Customer Service Rep / Asst Purchaser
Currently employed since:
2001
Position at previous employment:
customer service rep commerce bank
Dates employed at previous job:
6/04
Spouse's place of work:
Spouse's occupation/title:
Educational Background:
SELECT ONE
Degree earned:
High School Diploma
Other training:
Excellent People Skills and I have trained People in customer service.
ACCEPTANCE:
I ACCEPT the terms and condition

Cities regularly visited

Freehold, Toms River,Howell, Eatontown, Shrewsbury,Middletown,

Companies previously shopped for

Best/Worst Customer Service

It would be at a resturant called chillies, we waited for 1hr to be seated and then we waited for a half hour someone to take our order. then our food arrived and the silverware was dirty and my drink was in a glass that looked like it was not washed. it had crusted food inside the glass so we got the manager and she said that this could happen anywhere, she did not say we would take care of it she said that she would get me another drink. and would bring us clean silverware , we were so grossed out by the things that were dirty that we got up and left. I never would go back to that resturant again.

Candidates qualities

Because I have excellent customer service skills, and I know what I would want as a customer and as a customer service representative I know how the customer should be treated.

Mystery Shopper First Name:
Stephanie Kirkpatrick
Address1:
22 Sherwood Rd
Address2:
City:
Dumont
State/Province:
NJ
Zip/Postal Code:
07628
Country:
USA
Home Phone:
201-244-1726
Email:
babybluegrl1985@aol.com
Work Phone:
Extension:
Work Fax Number:
Work Zip/Postal Code:
Mystery Shopping Experience?:
NO
Current Employer:
Host
Currently employed since:
2004
Position at previous employment:
Sales Associate
Dates employed at previous job:
2003
Spouse's place of work:
Spouse's occupation/title:
Student
Educational Background:
High School
Degree earned:
Other training:
ACCEPTANCE:
I ACCEPT the terms and condition

Cities regularly visited

Companies previously shopped for

Best/Worst Customer Service

My worst experience was at six flags when it was a rainy day and the person who was supposed to be at the ride entrance giving out the 3D glasses and counting the people. Instead of being there she was outside somewhere and then we went into the theatre with the glasses because we needed them and the lady came back in and was screaming how dare you take them, you are supposed to wait for someone. She went back outside and screamed at the next person. That was the worst attendent I have ever met.

Candidates qualities

I would be a great shopper especially in entertainment things because I love to shop and I love the mall and love the movies and amusement parks. I love talking to people and like to give my feedback. Also, I always fill out those customer surveys that are at the tables, etc and I would like to be paid for them.

Mystery Shopper First Name:
Rebecca Caulfield
Address1:
260 Prospect Avenue
Address2:
Apt. 267
City:
Hackensack
State/Province:
NJ
Zip/Postal Code:
07601
Country:
USA
Home Phone:
201-873-6061
Email:
dance505@aol.com
Work Phone:
973-997-3282
Extension:
Work Fax Number:
Work Zip/Postal Code:
07512
Mystery Shopping Experience?:
NO
Current Employer:
Administrative Assistant
Currently employed since:
12/03
Position at previous employment:
Waitress/College Student
Dates employed at previous job:
12/01-01/03
Spouse's place of work:
Spouse's occupation/title:
Market Assistant
Educational Background:
College
Degree earned:
Bachelor's
Other training:
ACCEPTANCE:
I ACCEPT the terms and condition

Cities regularly visited

New York, NY Woodbridge Edison Paramus Wayne Hackensack Totowa Iselin Manasquan Fort Lee Passaic Wanaque

Companies previously shopped for

Best/Worst Customer Service

I was shopping at a store once, a quite expensive store. Not only was the sales girl extremely rude, but when I was done signing my credit card receipt she snatched the pen out of my hand!

Candidates qualities

All I do is shop and eat out! I am a young, independent girl who loves to shop and eat. No store or restaurant would ever suspect that I was a mystery shopper, I blend in too well! I think that because I always shop and eat I will be able to receive true reactions from people who work in stores/restaurants. What I mean by this is that they will probably not suspect that I am a mystery shopper.

Mystery Shopper First Name:
Jessica Padilla
Address1:
184 Summit Avenue
Address2:
City:
Jersey City
State/Province:
New Jersey
Zip/Postal Code:
07304
Country:
United States
Home Phone:
2014331457
Email:
invinciblerogue@aol.com
Work Phone:
Extension:
Work Fax Number:
Work Zip/Postal Code:
Mystery Shopping Experience?:
NO
Current Employer:
Volunteer
Currently employed since:
2003
Position at previous employment:
Dates employed at previous job:
Spouse's place of work:
Spouse's occupation/title:
Educational Background:
High School
Degree earned:
Other training:
Microsoft Excel, Microsoft Word, Microsoft PowerPoint
ACCEPTANCE:
I ACCEPT the terms and condition

Cities regularly visited

Jersey City

Companies previously shopped for

Best/Worst Customer Service

The worst customer service experience I had was when I went to the movie theaters in my local mall. I asked the employee at the ticket booth for information on a yearly program for movie fans. The employee just rolled her eyes at me. The best customer service experience I had was when I went to a vision shop. The employee asked me how I was doing, and the waiting time for the optometrist was short.

Candidates qualities

I am a good candidate because I shop at the mall every weekend. I see movies and shop for music, clothes, books, and other things. I am very responsible, confident, respectful, and hardworking person.