Mystery Shopper Source
MSS Index/New
York Mystery
Shoppers
-
Mystery Shopper First Name: Sheila Doty
Address1: 152 Sing Sing road
Address2:
City: Horseheads
State/Province: NY
Zip/Postal Code: 14845
Country: USA
Home Phone: 607-562-8209
Email:
hairports8@aol.com
Work Phone: 607-562-8209
Extension:
Work Fax Number:
Work Zip/Postal Code: 14845-1083
Mystery Shopping Experience?: YES
Current Employer: Student(medical) ,Beauty advisor
Currently employed since: 1976
Position at previous employment: Hair stylist
Dates employed at previous job: August 1997
Spouse's place of work: NONE
Spouse's occupation/title: Student/Beauty advisor/indepandant
contractor
Educational Background: College
Degree earned: working on degree.
Other training: Cosmetologist,retail ,receptionist,demonstrator.
ACCEPTANCE: I ACCEPT the terms and condition
Cities regularly visited:
Horseheads NY, Bigflats NY,Elmira NY, Watkins Glen NY, Corning NY, Ithaca
NY, Sayre PA, Troy PA,Seneca NY
Companies previously shopped for:
I can not give out company names . I have worked at theatres,stores,gas
stations,demonstratoins, store surveys and multiple restaurants,Postal
shops,etc. Have a certificate and am professional.
Best/Worst Customer Service:
The best service is at a restaurant in Watkins. Ecellent place. They care.
Its clean and well lit. Parking lot is adequate. Rest rooms are clean and
stocked.Work staff are all polite,accomodating and check with you often.
Food is always very tasteful and properly prepared and floors are clean
along with entire restaurant. The worst experience I encountered was at a
clothing store running a sale that was confuseing. You had to be in the
credit card club as I learned on attempted purchase. They announced my
social security number to other customers and embarressed me! I was left
standing at counter with sale items and feeling ill as everyone looked at
me. Sale items were 30 dollars on sale and 60 dollars without use of card.
This store called me because of the sale and forgot to mention that a card
had to be used.The merchandice was outdated bargain bin anyway and
eventually was sold on the sidewalk. They had no idea about my job title. No
I do not shop there.
Candidates qualities:
I have experience at mystery shopping,audits and retail. Like demonstrating
and working as a team. I have retail experience along with mystery shopping
certificate. Have worked as a receptionist and hairstlist. Always do the
best possible work that I can accomplish ,with promt curteous and stealth
like ease unless other directions are given.
-
Mystery Shopper First Name: Sheila Doty
Address1: 152 Sing Sing road
Address2:
City: Horseheads
State/Province: NewYork
Zip/Postal Code: 14845
Country: USA
Home Phone: 607-562-8209
Email:
hairports8@aol.com
Work Phone: 607-562-8209
Extension:
Work Fax Number: will get
Work Zip/Postal Code: 14845
Mystery Shopping Experience?: YES
Current Employer: Beauty Avisor
Currently employed since: !976
Position at previous employment: Retail sales
Dates employed at previous job: !998
Spouse's place of work: N/A
Spouse's occupation/title: Beauty Sales/Advice/skincare
Educational Background: High School
Degree earned:
Other training: Shoppers University certificate.
Cosmetology Graduate.
ACCEPTANCE: I ACCEPT the terms and condition
Cities regularly visited:
Elmira-Horseheads-Itaca
-Syracuse-Rochester-Binghamton-Watkins Glen-Seneca-Bath-Corning.
In PA Also. Anyplace in 75 mile radius.
Companies previously shopped for:
Not Allowed/Private non pay-No longer Work there(1998)
Best/Worst Customer Service:
Best customer service at a mall. Large amounts of people shop malls. I had
bought something andhadno time to try it on. Itwas wrong size. I had lost
recept. The sales person actually remembered me and my money was returned. I
shop there often now.
Worst. At a store recently where everyone was noticed except me. I was
trying for that though. I did make a purchase. I was not given a receipt.
Sales associate gave receipt after I stood there digging through my shopping
bag.
Candidates qualities:
At night and on weekend I have time to do shops. Frequently I am out there
on myown shopping nearly everyday.
I have studied and know what to look for includeing store lighting and the
parking lot. I have an eye for details and i abhor rudeness. Somewhat I
believe the customer should be correct. Also enjoy surveys and filling out
forms. Talking to people and meeting people is no chore for me.
- Mystery Shopper First Name: Laurance Z. Goldstein
Address1: 30 Bonnett Avenue
Address2:
City: Tonawanda
State/Province: New York
Zip/Postal Code: 14150
Country: USA
Home Phone: 716 - 874-3707
Email:
Larryg1730@juno.com
Work Phone: 716-874=3707
Extension:
Work Fax Number:
Work Zip/Postal Code: 14150
Mystery Shopping Experience?: YES
Current Employer: Purchasing agent
Currently employed since: 1999
Position at previous employment: Inventory / Production Control
Dates employed at previous job: 1992
Spouse's place of work:
Spouse's occupation/title: Purchasign agent / ( Sales at Part Time Job
)
Educational Background: College
Degree earned:
Other training: Customer Service, Ordering Supplies,
Negotiation of Pricing and Delivery
ACCEPTANCE: I ACCEPT the terms and condition
Cities regularly visited:
North Buffalo, Kenmore, Cheektowaga, Clarence, Niagara Falls,Depew, Amherst,
Lockport, North Tonawanda, City of Tonawanda, Grand Island
Companies previously shopped for:
Home Depot various Buffalo Locations
Best/Worst Customer Service:
WORST
Wathing employees in certain palces ignoring a customer. That is lost $$ to
the business,as well as out of stock items on shelfs. Employees stating they
will get someone to help and no help arrives.
BEST
Completely relization of custoemr service and respect for the customer no
matter how hard a custoemr can be.
Candidates qualities:
My age for 1, Knowledge of pricing, stock purchases, customer service, sales
background.
- Mystery Shopper First Name: William Murphy
Address1: 49 Lama Drive
Address2:
City: Shirley
State/Province: New York
Zip/Postal Code: 11967
Country: us
Home Phone: 631 610 2270
Email:
wjmurphy@suffolk.lib.ny.us
Work Phone: 631 610 2270
Extension:
Work Fax Number:
Work Zip/Postal Code: 11967
Mystery Shopping Experience?: YES
Current Employer: retired
Currently employed since:
Position at previous employment: Radio Operator
Dates employed at previous job: 1967 to 2002
Spouse's place of work: Homemake
Spouse's occupation/title: dretired
Educational Background: College
Degree earned: no degree
Other training:
ACCEPTANCE: SELECT ONE
Cities regularly visited:
Bayport NY, Bohemia NY, Centereach NY, Center Moriches NY, Coram NY,
Eastport NY, East Setauket NY, Hauppauge NY, Rocky Point NY, Holbrook NY,
Islandia NY, Lake Ronkonkoma NY, Manorville NY, Mastic NY, Medford NY,
Miller Place NY, Moriches NY, Patchogue NY, Port Jefferson NY, Port
Jefferson Station NY, Riverhead NY, Rocky Point NY, Ronkonkoma NY, Saint
James NY, Sayville NY, Selden NY, Shirley NY, Speonk NY, Stony Brook NY,
Yaphank NY
Companies previously shopped for:
i have shopped for Kern, ShopperIntel, CRi and may others
Best/Worst Customer Service:
I took my mother to a very fancy restaurant for her 75th birthday. We
were almost finished with out meal when I noticed a roach on the wall behind
her. Knowing the roach would upset her and ruin her day.
I tried to keep her attention on me and my wife while I made an excuse
to skip desert.
I got her out with out here seeing it. Thank god! It would have ruined her
day.
Needless to say I have not been back to that restaurant since.
Candidates qualities:
Dependability, I can be depended on to complete all jobs on time.
Objectivity, I will report all work based on facts alone.
All my work with be complete and accurate.
- Mystery Shopper First Name:
- Kay L. Hill
- Address1:
- 381 Maryland Avenue
- Address2:
- City:
- Freeport
- State/Province:
- New York
- Zip/Postal Code:
- 10020
- Country:
- USA
- Home Phone:
- 516-642-3525
- Email:
- lorinda246@aol.com
- Work Phone:
- N/A
- Extension:
- Work Fax Number:
- N/A
- Work Zip/Postal Code:
- N/A
- Mystery Shopping Experience?:
- NO
- Current Employer:
- retired
- Currently employed since:
- Position at previous employment:
- Recruiter for sales and marketing positions at a major newspaper
- Dates employed at previous job:
- 1974 -2000
- Spouse's place of work:
- Self employed electrician
- Spouse's occupation/title:
- Educational Background:
- College
- Degree earned:
- Bachelor's Degree
- Other training:
- Advertising sales training, Human Resources Generalist training
- ACCEPTANCE:
- I ACCEPT the terms and condition
Cities regularly visited
Roosevelt Field Mall. Garden City, New York
New York City, New York
Companies previously shopped for
Best/Worst Customer Service
My best customer service experience actually started out being my worst. I was meeting a new advertising client for the first time on the day her ad schedule was to begin. Unfortunately, on that particular day her ads did not get into the paper due to some production problems at the paper. She was understandably upset. I quickly contacted the head of production to see what we could do to save the situation. I was able to have her ads run the following day for free and she was given excellent positioning in the newspaper. She was very happy with me from then on and we maintained excellent relationship.
Candidates qualities
As a consumer i am always concerned with the level to customer service I receive in a store. I know I am much more likely to spend my money in places where I am made to feel that I am important and where i'm treated with courtesy and respect. When I'm shopping in store I am always observing what's going on around me and can spot instances where workers are not providing good customer service.
- Mystery Shopper First Name:
- Sharon Elmer
- Address1:
- 7888 MacArthur Blvd.
- Address2:
- City:
- Bridgeport
- State/Province:
- NY
- Zip/Postal Code:
- 13030
- Country:
- USA
- Home Phone:
- None
- Email:
- sjelmer
- Work Phone:
- Extension:
- Work Fax Number:
- Work Zip/Postal Code:
- Mystery Shopping Experience?:
- SELECT ONE
- Current Employer:
- Currently employed since:
- Position at previous employment:
- Dates employed at previous job:
- Spouse's place of work:
- Spouse's occupation/title:
- Educational Background:
- SELECT ONE
- Degree earned:
- Other training:
- ACCEPTANCE:
- SELECT ONE
Cities regularly visited
Companies previously shopped for
Best/Worst Customer Service
Candidates qualities
- Mystery Shopper First Name:
- Lissette Murray
- Address1:
- 1159 Brighton Beach Ave
- Address2:
- Apt. 3F
- City:
- Brooklyn
- State/Province:
- NY
- Zip/Postal Code:
- 11235
- Country:
- USA
- Home Phone:
- 718 615-0293
- Email:
- lmurray@tiffany.com
- Work Phone:
- 212 258-5001
- Extension:
- Work Fax Number:
- Work Zip/Postal Code:
- 10019
- Mystery Shopping Experience?:
- YES
- Current Employer:
- Administrative Assistant
- Currently employed since:
- 1998
- Position at previous employment:
- Administrative Assistant
- Dates employed at previous job:
- 1997-1998
- Spouse's place of work:
- Spouse's occupation/title:
- Educational Background:
- High School
- Degree earned:
- Other training:
- ACCEPTANCE:
- I ACCEPT the terms and condition
Cities regularly visited
Queens
Companies previously shopped for
Confero Inc.
Best/Worst Customer Service
My worst customer service experience was this past Christmas Season. I went to a local discount clothing store in my neighborhood. Just before entering the store everyone must leave any packages at a bag check location, there is a clerk that takes your packages and gives you a claim tag. When I entered the store I noticed that there were so many packages in the bag check that some packages were on the floor beside the bag check desk, so I put my package beside some of the bags and waited for the clerk to give me my tag. He not only threw the tag at me but as I was walking away to go further into the store I heard him yelling at me to come back and hand him my package off the floor. I was so embarrassed, everyone was looking at me. I was also angry because not only had he thrown the tag at me but now he was yelling. I went over took my package, handed him my tag and told him that I did not appreciate the way he treated me, especially since I was there to shop. I walked out, very upset but then I said to myself, "why should I have to leave a store that I liked shopping in because of an individual that was clearly being disrespectful. I went back into the store and asked for the manager, I explained to him how his clerk had treated me and that I was a regular customer at his store and that if his employees treated good customers this way then he would end up losing allot of business. He apologized to me asked to take my package and promised it would not happen again, he then went over to the clerk and they both left together somewhere into the store. Needless to say, I've been in there a few times since the incident and have not had another problem.
Candidates qualities
I firmly believe that customer service is an essential part of every business, from low end retail to very high end retail. Every customer deserves to be treated with respect. I also believe that employers have the responsiblity to properly train their employees on proper ettiquet and customer service. As a customer I would not return to locations where the customer service is poor, as a mystery shopper I believe I could provide employers with the tool they need to better analyze any weaknesses in customer service techniques their employees may have, as well as letting them know when their employees excel in service.
- Mystery Shopper First Name:
- Barbara Campbell
- Address1:
- 28 Homestead Lane
- Address2:
- City:
- Newfield
- State/Province:
- NY
- Zip/Postal Code:
- 14867
- Country:
- USA
- Home Phone:
- Email:
- barb_sassy@yahoo.com
- Work Phone:
- Extension:
- Work Fax Number:
- Work Zip/Postal Code:
- 14850
- Mystery Shopping Experience?:
- NO
- Current Employer:
- lab techain
- Currently employed since:
- 1976
- Position at previous employment:
- sarted after school
- Dates employed at previous job:
- Spouse's place of work:
- no
- Spouse's occupation/title:
- milk lab mechine operater
- Educational Background:
- High School
- Degree earned:
- Other training:
- ACCEPTANCE:
- I ACCEPT the terms and condition
Cities regularly visited
Ithaca,horseheads,Elmera,Syacuse
Companies previously shopped for
Best/Worst Customer Service
Candidates qualities
- Mystery Shopper First Name:
- kathleen schreiber
- Address1:
- 807 cedar circle
- Address2:
- City:
- spencerport
- State/Province:
- new york
- Zip/Postal Code:
- 14559
- Country:
- unitied states
- Home Phone:
- 585 349 8315
- Email:
- mole801@msn.com
- Work Phone:
- 585 872 4869
- Extension:
- Work Fax Number:
- Work Zip/Postal Code:
- 14629
- Mystery Shopping Experience?:
- YES
- Current Employer:
- fountain supervisor
- Currently employed since:
- 2000
- Position at previous employment:
- manager
- Dates employed at previous job:
- 5/15/1990
- Spouse's place of work:
- papa johns pizza
- Spouse's occupation/title:
- fountain supurvisor
- Educational Background:
- College
- Degree earned:
- Other training:
- ACCEPTANCE:
- I ACCEPT the terms and condition
Cities regularly visited
greece, spencerport, webster, irondiquoit, rochester
Companies previously shopped for
graymark mystery shop groups, shop and check, secreshoppercom, the premier mystery shopping company.
Best/Worst Customer Service
I was shopping at a discount store and when looking around i noticed dirty shelves and workers who were not in proper uniform. When i asked about a certqin item I was looking for the employees were no where to be found and was ignored by other employees, although they were not in the area I was shopping in, they offered no help.
Candidates qualities
I was a manager for a narional pizza chain. I know how important it is to see the small items that need attention. Fopr example: employees that help customers in a propmt manner. The store it self was clean and organized. All my employees had name badges and were clean and efficiant. The parking lot was clean and the over all apperance was clean. My job was to make sure that prepeat bussiness came back and new customers were treated with courtious service.
- Mystery Shopper First Name:
- Jennifer Doane
- Address1:
- 369 South Midler Ave.
- Address2:
- City:
- Syracuse
- State/Province:
- NY
- Zip/Postal Code:
- 13206
- Country:
- United States
- Home Phone:
- 315 463 1875
- Email:
- msworldx@aol.com
- Work Phone:
- Extension:
- Work Fax Number:
- Work Zip/Postal Code:
- 13057
- Mystery Shopping Experience?:
- NO
- Current Employer:
- Mortgage recorder/processor
- Currently employed since:
- 8/2003
- Position at previous employment:
- Dates employed at previous job:
- Spouse's place of work:
- Spouse's occupation/title:
- Educational Background:
- College
- Degree earned:
- Bachelor of Arts in Psychology
- Other training:
- ACCEPTANCE:
- I ACCEPT the terms and condition
Cities regularly visited
Syracuse, East Syracuse, North Syracuse, Fayetteville, Manlius, Brewerton, Cicero, Liverpool, Clay, Solvay, Fairmount, Hastings, Central Square, Mattydale
Companies previously shopped for
Best/Worst Customer Service
Candidates qualities
- Mystery Shopper First Name:
- Kenneth Edlin
- Address1:
- 42 Nory lane
- Address2:
- City:
- Rochester
- State/Province:
- New York
- Zip/Postal Code:
- 14606
- Country:
- USA
- Home Phone:
- 585-247-8455
- Email:
- kedlin@rochester.rr.com
- Work Phone:
- 585-247-8455
- Extension:
- Work Fax Number:
- Work Zip/Postal Code:
- Mystery Shopping Experience?:
- NO
- Current Employer:
- marketing, technician
- Currently employed since:
- 1988
- Position at previous employment:
- CEO
- Dates employed at previous job:
- 1966 - 1978
- Spouse's place of work:
- Attendance office at local high school
- Spouse's occupation/title:
- marketing, technician
- Educational Background:
- College
- Degree earned:
- ministerial
- Other training:
- ACCEPTANCE:
- I ACCEPT the terms and condition
Cities regularly visited
Rochester, New York
Buffalo, New York
Syracuse, New York
All cities and towns in Western and Central New York
All cities and towns in the Southern Tier
Companies previously shopped for
Best/Worst Customer Service
Any employee who is not customer related seems often to be locked into another wave length, totally ignoring the person who creates his salary - the customer. Some employees destroy the shopping experience by rotten attitudes, lack of interest, poor product knowledge, and a general bad vibe source of irritation. The product, price and company is wrapped in customer service - and the bright smiles, the pleasant acknowledgement, the sincerely delight of serving the customer makes the shopping experience exciting, rewarding and outstanding because it is so rare!
Candidates qualities
My whole being thinks in terms of what makes the bottom line profit be established or disappear. Business owners take all the risks, provide the opportunity for employees to make a future for themselves by their understanding that certain qualities make businesses successful. I violently oppose employee attitudes that believe that the boss and management OWE them a living, and they steal from their employees in time, materials and destructive attitude they bring onto the job. If employees could see the BIG picture - they might understand that it is the boss who has taken all the risks, who has provided the opportunity for employment and financial stability. I firmly believe that employee attitudes stick out like a sore thumb, and cost great harm to any business enterprise. On the other hand, I believe those who do things right and carry a smiling, positive demeanor should be praised and encouraged that such attitudes are appreciated and help the business -
- Mystery Shopper First Name:
- Rebecca Carrion
- Address1:
- 1934 University Avenue Apt21
- Address2:
- City:
- Bronx
- State/Province:
- Ny
- Zip/Postal Code:
- 10453
- Country:
- USA
- Home Phone:
- 718-731-7838
- Email:
- hunny1934@netzero.com
- Work Phone:
- Extension:
- Work Fax Number:
- Work Zip/Postal Code:
- Mystery Shopping Experience?:
- NO
- Current Employer:
- homemaker
- Currently employed since:
- Position at previous employment:
- Dates employed at previous job:
- Spouse's place of work:
- childrens aid society
- Spouse's occupation/title:
- Educational Background:
- College
- Degree earned:
- Other training:
- dental assistant
- ACCEPTANCE:
- I ACCEPT the terms and condition
Cities regularly visited
Bronx Ny
Manhattan Ny
White Plains
Companies previously shopped for
Best/Worst Customer Service
I once waited on line for over 20 minutes in a line at a major pharmacy chain while the cashier carried on a personal conversation with the customer in front of me. It was very rude.
Candidates qualities
I think I am a good candidate because I have worked in the customer service - retail world before. I know what type of tratment I should expect as a customer and what is not tolerated. In addition I really enjoy shopping and this would be the perfect way to give my opinon while doing something I love to do.