Mystery Shopper Source
MSS Index/Oklahoma Mystery Shoppers
Mystery Shopper First Name: Kelli Anderson
Address1: 79 Pinewood Circle
Address2:
City: Stillwater
State/Province: Oklahoma
Zip/Postal Code: 74074
Country: usa
Home Phone: 405-372-0055
Email:
snoconegirl34@hotmail.com
Work Phone: none
Extension: none
Work Fax Number: none
Work Zip/Postal Code: 74074
Mystery Shopping Experience?: NO
Current Employer: none
Currently employed since: unemployed
Position at previous employment: assistant manager
Dates employed at previous job: july 1993-2004
Spouse's place of work: na
Spouse's occupation/title: na
Educational Background: College
Degree earned: none yet
Other training: computer training,vo-tech,stillwater
ACCEPTANCE: I ACCEPT the terms and condition
Cities regularly visited:
stillwater,perry,perkins,yale,ponca city,okla.
Companies previously shopped for:
Best/Worst Customer Service:
my best happened to be at a restaurant here in town.we were waited on as soon
as we walked in the door,our order was taken at a good amount of time.our
drinks were filled all evening.this was a very enjoyable evening.
Candidates qualities:
i am very observant,i enjoy working,and this is certainly a job i know i would
enjoy doing. i'am a very honest person,who also enjoys shopping,going to
movies, and eating.what a great job.
Mystery Shopper First Name: Joseph Jones
Address1: 1402 E. Boyd
Address2:
City: Norman
State/Province: Oklahoma
Zip/Postal Code: 73071
Country: United States of America
Home Phone: (580) 467-6347
Email:
jcjones12@hotmail.com
Work Phone:
Extension:
Work Fax Number:
Work Zip/Postal Code:
Mystery Shopping Experience?: NO
Current Employer: none
Currently employed since: -
Position at previous employment: Assistant Manager
Dates employed at previous job: January 2000 to June 2004
Spouse's place of work:
Spouse's occupation/title:
Educational Background: High School
Degree earned:
Other training:
ACCEPTANCE: I ACCEPT the terms and condition
Cities regularly visited:
Oklahoma City
Moore
Edmond
Blanchard
Companies previously shopped for:
Best/Worst Customer Service:
I had bought a entertainment center at Walmart and the employee told me to
drive around back to the door that said layaway to pick it up. So I got in my
vehicle and drove around back and set for 45 minutes untill they opened the
doors to load my purchased item. I was very dissapointed and very angry
because the temperature outside was a little over a hundred degrees and the
employee that told me to drive around back and wait went on lunch break
instead of making sure I got my purchase loaded.
Candidates qualities:
My whole life my family has owned convienant stores so I feel like I have a
good understanding of what companies should do to please customers.
Mystery Shopper First Name: Carla Buck
Address1: 829 North Lake
Address2:
City: Ponca city
State/Province: ok
Zip/Postal Code: 74601
Country: USA
Home Phone: 580-762-7804
Email:
suzq5703@sbcglobal.net
Work Phone: 580-767-9500
Extension: n/a
Work Fax Number: n/a
Work Zip/Postal Code: 74602
Mystery Shopping Experience?: NO
Current Employer: Food Service
Currently employed since: 1989
Position at previous employment: Taco Bell
Dates employed at previous job: 1984-1989
Spouse's place of work: Machinist
Spouse's occupation/title: Child Nutrition Program
Educational Background: High School
Degree earned:
Other training:
ACCEPTANCE: I ACCEPT the terms and condition
Cities regularly visited:
Ponca City,ok
Tulsa, ok
Stillwater, Ok
Witcha , Ks
Enid, Ok
Companies previously shopped for:
Best/Worst Customer Service:
Candidates qualities:
Banks,
Taco Bell, Chili's, olive garden
grocery stores
Walmart
Pennys
furniture stores
payless shoes , dollar general , dollar tree, any dollar stores , Big lots.
El Chico. Subway
Mystery Shopper First Name: Brad Womack
Address1: 1168 MCCONNELL DR
Address2:
City: YUKON
State/Province: Oklahoma
Zip/Postal Code: 73099
Country: United States
Home Phone: 405-354-5673
Email:
bradwomack@cox.net
Work Phone: 405-354-5673
Extension:
Work Fax Number:
Work Zip/Postal Code: 73139
Mystery Shopping Experience?: YES
Current Employer: CPA
Currently employed since: 2000
Position at previous employment:
Dates employed at previous job:
Spouse's place of work: unemployed
Spouse's occupation/title: Controller
Educational Background: College
Degree earned: MBA
Other training:
ACCEPTANCE: I ACCEPT the terms and condition
Cities regularly visited:
Edmond, Oklahoma City, Bethany, Warr Acres, Mustang, Piedmont, Yukon
Companies previously shopped for:
Taco Bell
Best/Worst Customer Service:
Candidates qualities:
Mystery Shopper First Name: Andrea Ratkovic
Address1: 317 N.Flood
Address2:
City: Norman
State/Province: Oklahoma
Zip/Postal Code: 73069
Country: USA
Home Phone: 405 366 0049
Email:
ratandrea@yahoo.com
Work Phone: 045796969
Extension:
Work Fax Number:
Work Zip/Postal Code:
Mystery Shopping Experience?: YES
Current Employer: student/athlete
Currently employed since:
Position at previous employment: Business Owner Pizza bar
Dates employed at previous job: 1993-2001
Spouse's place of work: No
Spouse's occupation/title: Student
Educational Background: College
Degree earned: BA , current MBA Student
Other training: Small business courses, Advanced Certificate
graphic design
ACCEPTANCE: I ACCEPT the terms and condition
Cities regularly visited:
Oklahoma City, Norman Oklahoma
Companies previously shopped for:
Pedro's Pizza
Best/Worst Customer Service:
Worst Ever -
Greeted with a sigh upon entry. Told to find our own place to sit. All tables
still had dishes from previous patrons. Took at least 20 ominutes to be
served. Attitude was that we (the customers) were a total inconvenience. When
I asked if the waitress was 'ok', she rolled her eyes and responded 'well I do
have to be somewhere else in 15 minutes and the cutley still hasnt been rolled
up yet'...!
Candidates qualities:
Having worked in the hospitality industry for the the past 12 years, and the
opportunity to run my own small business, I have acquired numerous skills in
how to serve a customer or potential customer. I also acted as the franchise
consultant for the parent company of the small pizza franchise business I
owned. I realise the value of the customer's opinion. When entering any small
business, I naturally assess the customer service, and attempt to analyse the
businesses strengths and weaknesses based on my surface opinion. It is usually
obvious from the moment I walk in, the state that the business is in, the
organisation of the place, the respect or disrespect the staff have for their
boss. Basically one meal in an establishment is enough time for me to work out
the pros and cons, often I will make a suggestion as diplomayically as
possible to an appropriate staff member if I think I can offer help.
Tulsa, Glenpool, Broken Arrow, Sand Springs, Hominy, Cleveland, Jenks, Owasso, Catoosa
THE BEST: I went to a clothing store and I was having trouble finding my size in a particular shirt I wanted, the customer service lady went looking in the back and in the different sections and found it hidden away. She was very polite and acted as though her only concern was to make sure I got what I was looking for. THE WORST:I went to IHOP and was seated next to the waiter station. I had my two children and they were hungry. We sat there for the next 10 minutes and the waiters talked to each other and did not come over and serve us. I asked wait people going by and they said I wasn't their table. I finally got up and left and when I was leaving, the front register person wanted to know why. I haven't been back since.
I am detail oriented. I have worked in retail, fast food, offices and restaurant businesses as a teenager and young and know what a good job is supposed to be.
Bethany Warr Acres Edmond
The most recent experience I can remember, would be a restaurant experience. I went to dinner one evening with a friend and my daughter. We were greeted immediately by a friendly hostess who seated us promptly. We got situated and began to look at the drink menu to decide what we would like to drink, after we decided on our drinks, we began to view the appetizers. We then decided on our appetizer and started looking over the menu to choose a meal. After a few minutes, we started looking around for a wait person to greet us and ask for our drink and/or appetizer choose. No one came to us, so we went to the hostess and asked for our wait person, after several more minutes, a waiter shows up. He was very uninterested in taking care of us. We gave him our drink and appetizer order, and seeing as it took so long to get to us, we also told him that we were ready to give him our entree order. He left, rang in our order, brought our drinks and left again. We finished our first round of beverages and did not see him again until he dropped off the appetizer, which he immediately set down and began to walk away. We had to summon him back to tell him we were ready for another drink. He came back with our drinks and our before dinner soups, not asking if we needed anything else at that time. He then proceeded back to the kitchen and immediately returned with our entrees. We had not even had a chance to enjoy our appetizer and start on our soups. He left and promptly returned with our check. We were not even half way done with our dining experience. At that point, we asked for a manager. The manager came over with an attitude and asked us what the problem was. We told him the above situation and he said, "Well, what do you want my to do about it?". We replied that we would just like to sit here and enjoy our dining experience and have enough time to do so without feeling like we are inconveniencing anyone or being rushed. He did not drop his attitude. He asked us if we would like for him to buy our meal, we declined. We paid for our two drinks, left all of our food that had been untouched and left. We did get both of their names and contacted their corporate office. We received free coupons, but after that experience, even with the coupons, we never returned.
I feel that I am a good candidate for you as a Mystery Shopper, because I have been in the service industry in many different environments for many years. I have high expectations about how a guest/customer in a company's establishment should be treated. When I am at work, no matter what personal problems I may be having, I am a representative of that company and make sure to give the best experience to the customer I am working with that I possibly can. I feel that as a customer in an establishment, that I should be given the same respect. It is not always like that and I at times, when I feel it is appropriate, make it known to their supervisors of the indiscretionary actions. I feel that I would be an asset to any company, as I am very detail oriented and have very high expectations.
Bethany Warr Acres Edmond
The most recent experience I can remember, would be a restaurant experience. I went to dinner one evening with a friend and my daughter. We were greeted immediately by a friendly hostess who seated us promptly. We got situated and began to look at the drink menu to decide what we would like to drink, after we decided on our drinks, we began to view the appetizers. We then decided on our appetizer and started looking over the menu to choose a meal. After a few minutes, we started looking around for a wait person to greet us and ask for our drink and/or appetizer choose. No one came to us, so we went to the hostess and asked for our wait person, after several more minutes, a waiter shows up. He was very uninterested in taking care of us. We gave him our drink and appetizer order, and seeing as it took so long to get to us, we also told him that we were ready to give him our entree order. He left, rang in our order, brought our drinks and left again. We finished our first round of beverages and did not see him again until he dropped off the appetizer, which he immediately set down and began to walk away. We had to summon him back to tell him we were ready for another drink. He came back with our drinks and our before dinner soups, not asking if we needed anything else at that time. He then proceeded back to the kitchen and immediately returned with our entrees. We had not even had a chance to enjoy our appetizer and start on our soups. He left and promptly returned with our check. We were not even half way done with our dining experience. At that point, we asked for a manager. The manager came over with an attitude and asked us what the problem was. We told him the above situation and he said, "Well, what do you want my to do about it?". We replied that we would just like to sit here and enjoy our dining experience and have enough time to do so without feeling like we are inconveniencing anyone or being rushed. He did not drop his attitude. He asked us if we would like for him to buy our meal, we declined. We paid for our two drinks, left all of our food that had been untouched and left. We did get both of their names and contacted their corporate office. We received free coupons, but after that experience, even with the coupons, we never returned.
I feel that I am a good candidate for you as a Mystery Shopper, because I have been in the service industry in many different environments for many years. I have high expectations about how a guest/customer in a company's establishment should be treated. When I am at work, no matter what personal problems I may be having, I am a representative of that company and make sure to give the best experience to the customer I am working with that I possibly can. I feel that as a customer in an establishment, that I should be given the same respect. It is not always like that and I at times, when I feel it is appropriate, make it known to their supervisors of the indiscretionary actions. I feel that I would be an asset to any company, as I am very detail oriented and have very high expectations.
Midwest City, Del City, Norman, Yukon, Shawnee
Sinclair, Service Intelligence, Corporate Research International
My best customer service experience was on a visit to a home repair store. I wanted information on installing a roof to determine if I could do it and to compare the cost of doing it myself or having it done. The individual waiting on me appeared to be genuinely interested in helping me and answered all my questions.
My work as an internal auditor involved reviewing, evaluating and reporting on all phases of operations of a major company. Since that time I have been self employed and for 12 years owned a family game room that had retail sales, service sales, food sales and generally dealt with keeping the public happy with our business.
P.O. Box 197 Warner, OK 74469 Phone (918) 484-2186 E-mail boobear_03@hotmail.com Lacy Lindsey Objective My goal is to obtain a job that is exciting and challenging. Education Porum High School „X National Honor Society „X Fellowship Christian Athletes „X Family Career and Community Leaders of America „X Student Council „X Academic Team Connors State College „X Drama „X Debate „X Phi Theta Kappa Awards received „X Valedictorian „X National Science Award „X National History Award „X World Literature Award „X Who¡¦s Who Among Americans Award „X National Honor Roll „X Phi Theta Kappa „X Various Class Awards Work experience JC Penney¡¦s Cashier „X Tender Money „X Customer Service „X Random Price checks „X Tag label „X Mark downs Connors State College Office Assistant „X Microsoft Applications „X Scholarship Postings „X Deadlines „X Mailing Letters „X Answering Phones Volunteer experience „X Red Cross „X Children¡¦s Miracle Network „X Student Tutor
Edmond, Norman, oklahoma City, Midwest City, and Moore
My worst shopping experience was at a women's clothing shop in Midwest City. When I walked into the store, the floor around the clothing racks were very cluttered with boxes. For the first 15 minutes that I was looking around, I did not see any workers. When I found a shirt that I liked, walked around to see if I could find someone to let me into the dressing room. I found the sales lady sitting behind the cash register eating. When I asked the lady if I could try on the shirt on, she told me that I needed to wait until she was done eating. I stormed out of the store and later got the number of the corporate office so that I could tell them about this lady's performance. This was one experience that I wish that I'd never had.
I think I would make a good mystery shopper because I was formerly employed as a manager of a business that required every employee to have very good customer service skills. I also enjoy to shop. I have been to some of the best and worst restaurants and stores that this world has to offer. I may not be an experienced mystery shopper, but I am a very experienced shopper.
tulsa oklahoma city
To numerous to pick just one...see below.
As a father or 4 and 1 more on the way and a husband of 13 years I have often found my family shopping experience less than pleasurable. I tell my wife that it does not matter what is going on she always gets better treatment as a woman. I know this sounds crazy but ask any guy if he likes returning items, or asking for something and they will agree its just not that easy. Usually it is understood and exceptable for a woman to ask for just about anything, or return somthing 2 yars old, no receipt, ect. and get a cash refund while most guys feel like they are lucky if they get an exchange with a mild repremand. This has always intrigued me, and i have often thought it would be fun to actually have some say in reeducating the service industry on some of the things above i just mentioned. I know this may be one mans opinion, but I have compared notes with many of my friends and find they have had similar experiences whether it be, wallmart, k mart, the mall, eating out or whatever. This leads me to believe that change is needed and that companies could benefit from understanding differences in dealing with genders, and age groups, and the perceptions and treatment associated with them.