Mystery Shopper Source
MSS Index/Utah Mystery
Shoppers
- Mystery Shopper First Name: Karena Ball
Address1: 862 E. 3300 N.
Address2:
City: North Ogden
State/Province: UT
Zip/Postal Code: 84414
Country: USA
Home Phone: 801-628-6906
Email:
kmbebay@yahoo.com
Work Phone: 801-628-6906
Extension:
Work Fax Number:
Work Zip/Postal Code: 84414
Mystery Shopping Experience?: NO
Current Employer: Self Employed
Currently employed since: 1995
Position at previous employment: Stay at home mom
Dates employed at previous job:
Spouse's place of work: Self Employed
Spouse's occupation/title: Online Sales
Educational Background: College
Degree earned:
Other training:
ACCEPTANCE: I ACCEPT the terms and condition
Cities regularly visited:
I regularly vist many surrounding cities of North Ogden. These cities
include Ogden, Riverdale, Layton, Bountiful, Salt Lake City, Sandy, Brigham
City and Logan.
Companies previously shopped for:
Best/Worst Customer Service:
One of my best customer service experiences was at a local warehouse store.
I needed to develop my photos off of my digital camera card. There was only
one lady using the machine that loads photos off your card and you choose
which ones to develop. She apologized for taking so long, but that she might
be awhile longer. The lady next in line said she had quite a few to pick
out also. I had only 2 photos to develop and had my card in hand. The
worker ased if I too had many to pick out. I said I had only two. He took
my card to his computer, loaded it and had me point to the two that I
wanted. He then clicked print and within 5 min. I had my photos. The first
lady still had not completed the process but I had my photos and was on my
way. Perfect customer service.
Candidates qualities:
I am a good candidate as a Mystery Shopper because of my experience in
life. I have worked in the food industry from 14 years old to 21 and
demonstrated excellent customer service every work day. I know how I like
to be treated in a store, and how the worker would like to be treated.
There are a few retail shops I won't go to based on how I have been treated,
and how I've seen them treat others. Customer service is BIG for me when
shopping. I know what to look for in a business to ensure that others will
want to shop there.
Thank you for your time,
Karena Ball
- Mystery Shopper First Name: Kristen Sederstrom
Address1: 7082 University Station
Address2:
City: Provo
State/Province: UT
Zip/Postal Code: 84602
Country: USA
Home Phone: 801-802-7072
Email:
kristenmathis@hotmail.com
Work Phone:
Extension:
Work Fax Number:
Work Zip/Postal Code:
Mystery Shopping Experience?: NO
Current Employer:
Currently employed since:
Position at previous employment: Customer Service Representative, In- and
Out-bound calling
Dates employed at previous job: 7/2003-9/2004
Spouse's place of work: Rayloc
Spouse's occupation/title: Homemaker
Educational Background: College
Degree earned: Bachelor's of Arts
Other training: Waitress-3 years, Bakery-1 year
ACCEPTANCE: I ACCEPT the terms and condition
Cities regularly visited:
Provo, Orem, Lehi, Springville, Sandy
Companies previously shopped for:
Best/Worst Customer Service:
We entered the restaurant in anticipation of, if not excellent, a unique
dining experience. Our waitress really made it a memorable event. Soon
after we were seated at our table a drink server came up to take our drink
orders. About 20 minutes after that, our waitress wandered up and took our
orders. Nearly an hour later, our food still had not arrived. We had not
been checked on by any waiters or waitresses. We watched two birthday
celebrations while no one came over to see why we had a completely clean
table. Finally, our waitress came back, apologizing. She had gotten our
order mixed up with a previous table. She offered us free dessert and a $10
off coupon. Another waitress came out with our food about 20 minutes
later. Our server came back once to refill drinks. When it came time for
dessert, our waitress wandered back out and took down our order. She told
us the desserts would only take a couple of minutes. She seemed very
disconnected from us as customers and unfriendly. Then, after ente
Candidates qualities:
I have worked in the retail services for many years. For three years I was
a waitress in two different IHOP stores. I worked for a year in a grocery
store bakery. After that I worked as telephone customer service for USPS
and Microsoft Technical Support as well as selling credit cards for American
Express. In the telephone customer service position, I was one of the top
representatives for USPS and I was the best seller on my American Express
team, often selling twice as many cards as the next person. Through these
experiences I learned many valuable service skills. I learned how to close
a sale, express empathy, calm a customer, perfect accuracy and learn to
observe detail. As a waitress, I was responsible for keeping my section
clean and free of syrup residue so I understand the importance of
cleanliness. I have a lot of experience in what makes a good retail
establishment.
- Mystery Shopper First Name: Jill Erekson
Address1: 534 West 10 North
Address2:
City: Orem
State/Province: Utah
Zip/Postal Code: 84057
Country: USA
Home Phone: 1-801-434-4820
Email: erekson485hotmail.com
Work Phone: 1-801-372-4440
Extension:
Work Fax Number: 1-801-434-4820
Work Zip/Postal Code: 84057
Mystery Shopping Experience?: YES
Current Employer: Accounting Office
Currently employed since: 1975
Position at previous employment: only job I have had
Dates employed at previous job: n/a
Spouse's place of work: self employed as a real estate broker
Spouse's occupation/title: Office Management
Educational Background: College
Degree earned: Associate
Other training: Traing within the company
ACCEPTANCE: I ACCEPT the terms and condition
Cities regularly visited:
Provo,Orem,Lindon,Pleasant Grove, American Fork, Lehi,Sandy ,Murray,Midvale,Holladay
and also every city in utah county and Salt Lake County would be avaiable
for me to do the Mystery Shopping.
Companies previously shopped for:
Seceret Shoppers of Utah County, also Mystery Shopper for RTM.
Best/Worst Customer Service:
My best customer service was at Walmart and at that time during my shopping
my purse was removed from my cart so my money ,my keys to my car ect... was
GONE... I went to the customer service desk told them my problem. The lady
working the desk that day picked up the phone made a call and witin 2
minutes I had Security by my side and he had already been watching this
customer from afar and before I was told to wait on the bench until he
returned I had my purse back in my hand.
Candidates qualities:
I have a check list that I have in hand when I begin.on my list is: Customer
Service ,Friendly, Organized,Cleanliness, Professionial,The employee dressed
for the job [hygiene] Prices are correct, When I need help where do I go or
are the employees well marked so i can get help quickly. Are they ready to
finsh the sale in a timely manner . One thing I did forget to mention is
when I pull into the place of business is it inviting and also does it have
curb appeal and is the parkink lot clean of trash and cart put in th correct
cart bins.
- Mystery Shopper First Name: Althea Turner
Address1: 10251 South 535 East
Address2:
City: Sandy
State/Province: Utah
Zip/Postal Code: 84070
Country: USA
Home Phone: (801)792-2281
Email:
altheaturner@yahoo.com
Work Phone:
Extension:
Work Fax Number:
Work Zip/Postal Code:
Mystery Shopping Experience?: NO
Current Employer: n/a
Currently employed since: n/a
Position at previous employment: Receptionist - Office Assistant
Dates employed at previous job: 1998-2001
Spouse's place of work:
Spouse's occupation/title:
Educational Background: College
Degree earned:
Other training:
ACCEPTANCE: I ACCEPT the terms and condition
Cities regularly visited:
Murray, West Valley City, Midvale
Companies previously shopped for:
Best/Worst Customer Service:
Recently I was in a Lowe's store. I had purchased some closet organizers.
They were cut just a bit too long. When I returned to have them recut, the
person in the department said they had to be cut with a hacksaw. He saod he
couldn't do anything about it except to sell me a hacksaw so I could do it
myself. Then he walked away.
I complained at customer service, and the man there was wonderful. He took
it to tool rental and had it cut for me. He even brought it to me in the
department where I was still shopping. I'm not sure if the hacksaw incident
was the "worst" experience I have ever had, but the help I received from the
other employee was among the best of my experiences. He was a very kind,
and a professional individual.
Candidates qualities:
I have travelled a lot and eaten in some of the best restaurants. I'm also
a great cook, and I know what's good and what's not. I understand good
service. I'm reasonable and honest. I have worked in retail in the past
and know what's expected. I have transportation. I'm in excellent health.
- Mystery Shopper First Name: Ruth Tobin
Address1: PO Box 1192
Address2:
City: West Jordan
State/Province: UT
Zip/Postal Code: 84084
Country: Salt Lake
Home Phone: 801-915-0066
Email:
SLSkpTrcer@aol.com
Work Phone: 801-915-0066
Extension:
Work Fax Number:
Work Zip/Postal Code:
Mystery Shopping Experience?: YES
Current Employer: credit analyst
Currently employed since: 2002
Position at previous employment: collections/legal specialist
Dates employed at previous job: 1997-2002
Spouse's place of work: he is self employed
Spouse's occupation/title:
Educational Background: College
Degree earned: working on my BS in Business Management
Other training:
ACCEPTANCE: I ACCEPT the terms and condition
Cities regularly visited:
Salt Lake County, Tooele County, Utah County, Ogden and Weber County
Companies previously shopped for:
Artic Circle, Phillips 66, Cactus & Tropicals
Best/Worst Customer Service:
My best experience was with a young man who truly enjoyed his job at Home
Depot. He went the extra mile for me. He explained the pros and cons of
some plants I was going to purchase for my garden. His enthusium was
wonderful, and he made my trip a great experience. When I look at my rose
garden, I often think of this young man.
My worst experience happened just recently at Wendy's where the general
manager felt it was in her job description to humiliate me, but yelling at
me because I didn't want the chili poured over the onions on my salad.
Candidates qualities:
I shop all the time. I know what I like and I know how I expect to be
treated. I have an excellent eye for detail and can observe my environment
and remember what I see. I complete all my assignments in a timely manner
and make sure that the details are clear and concise. I will go the extra
mile and fill out 2 reports if necessary ie one for the positive experience
and one for the negative. I am not afraid to be honest with my experience.
I enjoy wandering through a store and looking at what it has to offer me. I
make sure that all my reports reflect the information wanted, and make sure
that I am an asset to those that I work for.
- Mystery Shopper First Name: Karen
Berman
Address1: 4475 W. 1700 S.
Address2:
City: Syracuse
State/Province: Utah
Zip/Postal Code: 84075
Country: USA
Home Phone: 801-776-6242
Email:
sunshinekfb@aol.com
Work Phone: 801-628-3840
Extension:
Work Fax Number: 801-775-8728
Work Zip/Postal Code: 84075
Mystery Shopping Experience?: NO
Current Employer: Customer Service Rep
Currently employed since: 1999
Position at previous employment: Loan Manager
Dates employed at previous job: 1990-1999
Spouse's place of work: A.O.L.
Spouse's occupation/title: Customer Service Rep
Educational Background: College
Degree earned: Business Administration Certificate
Achieved
Other training: Business Management
ACCEPTANCE: I ACCEPT the terms and condition
Cities regularly visited:
Ogden, Layton, Roy, Sunset, Clearfield, Bountiful, WestPoint, Syracuse,
Fruit Heights, Centerville, Woods Cross, Clinton, Kaysville, Salt Lake City
Companies previously shopped for:
Best/Worst Customer Service:
I had a great conversation with a customer found out what his needs were and
provided him with the services he required. This customer had tried to get
help in the past and was not satisfied with the help he had recieved from
other associates. My helping him caused him to call my boss and say that he
was greatful and extremely satisfied with my performance on the job.
Candidates qualities:
I enjoy learning new skills, and shopping is what I am great at. I love to
work and I feel I could do the best possible job performance for any
company.
- Mystery Shopper First Name:
Christy Loughton
Address1: 6103 South Sharon Circle
Address2:
City: Ogden
State/Province: Utah
Zip/Postal Code: 84403
Country: United States Of America
Home Phone: (801)476-0811
Email:
injured_dreams@yahoo.com
Work Phone: NA
Extension:
Work Fax Number: NA
Work Zip/Postal Code: NA
Mystery Shopping Experience?: NO
Current Employer: NA
Currently employed since:
Position at previous employment: Weber State University
Dates employed at previous job: 2004
Spouse's place of work: NA
Spouse's occupation/title: Student
Educational Background: College
Degree earned:
Other training: sign language
ACCEPTANCE: I ACCEPT the terms and condition
Cities regularly visited:
Salt Lake City, Roy, Layton, and Farmington
Companies previously shopped for:
Best/Worst Customer Service:
I went to a store to buy some clothing I was yelled a greating from a lady
siting behind the counter on the floor she had her shoes of and never looked
up from the book she was reading. After I found the garment I was looking
for a brought it to the counter ware i waited fro just about five minutes
for the saame sale woman to heft herself of the floor and ring up my shirt.
She did not give me the total I had to look at the screen to get that then
she "huffed" at me when I reminded her of the sale they were having. She
put the bag in the counter and sat down again not saying a single word to me
after the hello all and all it was a very disrespectful incounter.
Candidates qualities:
I am a talkative student who is very average in apperance I don't realy
stand out in a crowd. I am a great people watcher a see a lot of details
and have an exsalent memory for them. I would strive to do a great job for
them on each and every assinment they gave me.
- Mystery Shopper First Name: Tami Cannon
Address1: 2880 S. Olive Brook Circle
Address2:
City: Magna
State/Province: UT
Zip/Postal Code: 84044
Country: United States
Home Phone: 801-250-3390
Email:
tc4ever@netscape.com
Work Phone:
Extension:
Work Fax Number:
Work Zip/Postal Code: 84044
Mystery Shopping Experience?: NO
Current Employer: Homemaker
Currently employed since: 6 years
Position at previous employment:
Dates employed at previous job:
Spouse's place of work: Discover Card
Spouse's occupation/title: Homemaker
Educational Background: High School
Degree earned:
Other training: Internet use, 10-key
ACCEPTANCE: I ACCEPT the terms and condition
Cities regularly visited:
Magna, West Valley, Kearns, Taylorsville, Murray, West Jordan.
Companies previously shopped for:
Best/Worst Customer Service:
The Best Customer Service Experience I remember was when my son was a few
months old, which was back in 1999, we were at Olive Garden and my husband
and I had just gotten our meal and our son started crying and wasn't feeling
very well and he wouldn't settle down for anything, so we asked if we could
get to go boxes and our check and the waitress got everything for us quickly
and politely and told us that she understood because she had children as
well. My husband and I thought that was very considerate and helpful to us
and appreciated it so much.
Candidates qualities:
I think that I am a good candidate because I am a stay at home mom who would
be going shopping with atleast one of my children, and as a mother I notice
a lot of things, like how clean or dirty something is, or if it needs to be
fixed and reported. I don't think companies would pay to much attention to a
mother who is "checking" things out since that's what mom's do. I think I
would do really well as a mystery shopper.
02-05
- Mystery Shopper First Name: Janey Hokett
Address1: 570 S. 350 East
Address2:
City: Roosevelt
State/Province: Utah
Zip/Postal Code: 84066
Country: U.S.A.
Home Phone: 435-722-9189
Email:
jhokett@yahoo.com
Work Phone: 435-823-7864
Extension:
Work Fax Number:
Work Zip/Postal Code:
Mystery Shopping Experience?: NO
Current Employer: Retired/Housewife
Currently employed since:
Position at previous employment: owner/manager of Educational Mania
Dates employed at previous job: 1989-1997
Spouse's place of work: Hospital Laboratory director
Spouse's occupation/title: Instructor
Educational Background: College
Degree earned: MS Instructional Design and Technology
Other training: Owned/managed book/educational material
store, minor in business & mgmt.
ACCEPTANCE: I ACCEPT the terms and condition
Cities regularly visited:
Salt Lake City, Utah
Roosevelt, Utah
Vernal, Utah
Provo, Utah
Heber, Utah
Ogden, Utah
Orem, Utah
Companies previously shopped for:
Best/Worst Customer Service:
My best customer service experience was with CompUSA & Costco. My computer
had crashed. I went to CompUSA to see about getting it repaired. The
salesman explained that it would be very expensive to repair. Since my
warranty had only expired the week before, he suggested that I contact
Costco before having it fixed. Costco informed me that several other
computers of the same model had also had problems. Even though the warranty
had just expired, they refunded my money completely, allowing me to purchase
another computer from them. Both companies are now on my preferred-status
list, and I will always use them if possible because of their honesty and
compassion. It was also good business for Costco because I bought a much
more expensive computer.
Candidates qualities:
I have been on both sides of the customer service process. As a store
owner/manager/salesman, I know the importance of customer satisfaction, how
to handle customer problems appropriately, and the importance of making
customers feel important to the establishment. As a customer, I have
experienced both great and poor salesmanship, have encountered most problems
that customers will face when shopping and know how frustrating the shopping
experience can be at times.
- Mystery Shopper First Name:
- JoDee Lester
- Address1:
- 359 West 300 North
- Address2:
- PO Box 697
- City:
- Huntington
- State/Province:
- Utah
- Zip/Postal Code:
- 84528
- Country:
- USA
- Home Phone:
- (435)687-5229
- Email:
- munch84513@yahoo.com
- Work Phone:
- Extension:
- Work Fax Number:
- Work Zip/Postal Code:
- Mystery Shopping Experience?:
- NO
- Current Employer:
- Currently employed since:
- Position at previous employment:
- Cashier/ Baker
- Dates employed at previous job:
- 5/03-11/03
- Spouse's place of work:
- Dugout/ Arch Coal
- Spouse's occupation/title:
- Coal Miner
- Educational Background:
- College
- Degree earned:
- Other training:
- Data Entry, Accounting
- ACCEPTANCE:
- I ACCEPT the terms and condition
Cities regularly visited
Salt Lake City, Price, Cedar City, St George , Provo, Orem
Companies previously shopped for
Best/Worst Customer Service
I went out to eat at a local restraunt and the waitress didnt even bother to get us a drink or take our order for over an hour and when we finally got our food it was ice cold and my drink had pieces of glass in it. this was the worst customer service that I have ever recived
Candidates qualities
I truely belive that in order for companies to keep their customs that the first impression is a lating one and if they can improve and I can help them then there will be sucess.
- Mystery Shopper First Name:
- Julia Sheehan
- Address1:
- 4630 Ptarmigan
- Address2:
- P.O. Box 726
- City:
- park city
- State/Province:
- UT
- Zip/Postal Code:
- 84060
- Country:
- United States
- Home Phone:
- 801 792-6746
- Email:
- julesden23@yahoo.como
- Work Phone:
- 435 649-1017
- Extension:
- Work Fax Number:
- 435 655-2902
- Work Zip/Postal Code:
- 84060
- Mystery Shopping Experience?:
- NO
- Current Employer:
- Massage Therapist and Private Chef
- Currently employed since:
- 2001
- Position at previous employment:
- Massage Therapist
- Dates employed at previous job:
- 1998
- Spouse's place of work:
- Spouse's occupation/title:
- Massage Therapist and Private Chef
- Educational Background:
- College
- Degree earned:
- Other training:
- Associates
- ACCEPTANCE:
- I ACCEPT the terms and condition
Cities regularly visited
Park City, Heber, Kamas, Salt Lake City
Companies previously shopped for
Best/Worst Customer Service
I was working in nutrition sales at Whole Foods in Denver. A man came in the day before Easter in need of a gift basket to take to his girlfriends parents home the next day. We were completely out of any pre-made baskets and he was desperate. Although I didn't know where the things were to make him a basket, I said that I would. What seemed like a fairly easy request turned out to be a fairly daunting task because all of the items were locked up, and I had to help him hand-pick everything to go into the basket from around the store. An hour (or so) later I was tying the bow on the basket and he was happy to have something nice to bring for Easter.
Candidates qualities
I would be a great mystery shopper because my own employment as a private chef and caterer as well as a massage therapist relies on great customer service, and I have worked in sales in the past. I also enjoy writing and think I would enjoy the task of visiting different businesses and writing about each experience.
- Mystery Shopper First Name:
- Kelli Endter
- Address1:
- 181 N 3920 W
- Address2:
- City:
- Hurricane
- State/Province:
- UT
- Zip/Postal Code:
- 84737
- Country:
- USA
- Home Phone:
- 435-635-5283
- Email:
- kelliendter@yahoo.com
- Work Phone:
- Extension:
- Work Fax Number:
- Work Zip/Postal Code:
- Mystery Shopping Experience?:
- NO
- Current Employer:
- Homemaker
- Currently employed since:
- Position at previous employment:
- Mortgage Loan Underwriter
- Dates employed at previous job:
- 8/91-6/01
- Spouse's place of work:
- sheriff Dept
- Spouse's occupation/title:
- Educational Background:
- SELECT ONE
- Degree earned:
- Other training:
- Waitressing, Collections
- ACCEPTANCE:
- I ACCEPT the terms and condition
Cities regularly visited
Hurricane, St. George, Washington City
Companies previously shopped for
Best/Worst Customer Service
Best customer service experience ever was at Outback Restaurant. Things were not going well (salad wilted, food took 45 minutes, etc), but things were obviously very busy. Even before we had an opportunity to complain the Shift manager came to our table and explained that they were under-staffed due to several employees calling in with extenuating circumstances. They were doing the best they could but realized that they were falling short of their customers expectations. He apologized, gave us a certificate for a free appetizer on our next visit and took a few dollars of our bill for the salads. He also checked back later to make sure our meals were okay.
Candidates qualities